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Terrible first experience. I ordered 24 tops and was sent 24 tops but of those tops, one was completely the wrong item [a t-shirt instead of the sweater I purchased] and most had permanant damage at the sholder area from what appears to have been storage issues from clips, or hangers, holding the clothing to some type of conveyer system. One of the shirts had what appeared to be a large grease stain at the bottom hem, again, not featured in the photo. All of the items I purchased claimed to be "in excellent condition with only light signs of wear, if any.", yet, not one would fall into this category, and several were damaged to the point of designation for "rag" use [the ones with grease, tears and holes]; i.e. Trash. So sad, I really had high hopes for this company and love the idea of second-hand.
Products used:
None
Buyer Beware! Deciding to exclusively give out books as Christmas gifts this year, I placed a large order with Book Outlet on the 28th of November; following a phone conversation with Book Order Customer Service whereby assurances were given that the order would be delivered WELL before Christmas. Relying on this information, and being located in a major NY hub where I typically receive packages early, it is now the 21st of December, and I am without any gifts for Christmas as my order tracking cites the package as moving from Upstate NY to Ohio and has been in Massachusetts since the 16th of December. I have written to the Book Outlet customer service whom appear to be ignoring my pleas for assistance in the matter. Way to ruin Christmas for five deserving children Book Outlet; just deplorable customer service on your end!
Tip for consumers:
Unless you don't mind waiting for 2-months to receive and order and are fine with being fraudulently misdirected by customer service; I can not recommend Book Outlet
Purchased $200 worth of gift cards that held a value of $35. Customer Service will take days to get back to you with little help.
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We would like to first and foremost apologize for this experience and all the inconvenience this has caused. We value you as a member and we are actively working on improving the response time from our Member Services team. As you are protected by our 1 Year Money-Back Guarantee, we will be happy to work towards a resolution with you. We have sent you an email on 7/17 to gather more details and to resolve this as quickly as possible. We look forward to hearing back from you soon!