QualityBath.com

I couldn't be happier with the customer service I received from Quality Bath. I asked a question to the live online chat rep right after placing an order and learned that I had accidently clicked on the wrong size. Jack not only promptly answered my question but quickly saw that I had ordered the wrong size sink grid. He fixed my order right away and then made my day when he told me how quickly my order would be in my hands! I will definitely be ordering from them again!

Lea at Quality Bath provides amazing customer service! My Robern mirror was delivered with the glass damaged on both doors. Due to construction delays on my project, the damage wasn't discovered until months after the mirror arrived. The contractor pointed out the left mirror, which was severely damaged and Lea helped me get a no-cost replacement right away. However, the contractor did not notice a smaller chip/scratch on the right mirror until another few weeks when they went to install. I was worried that due to the additional delay in reporting the damage it would be impossible to get a second door replaced. Lea responded to my email promptly and, lo and behold, was able to arrange for a no-cost replacement. Simply amazing!

Purchased a Franke Sink Grid. Took 3 weeks to arrive as they ordered it from Franke to be shipped to me. I ordered the wrong drain side. Had to return it and got hit with a 25% restocking fee. Outrageous and inflated.
Do yourself a favor and order from Vevano.com. Ordered the same item at a cost of $20 less than Quality Bath and arrived in 2 days. And, Vevano only charges a 15% restocking fee. Seems clear to me... Vevano better service.

Lea at Quality Bath really went out of her way to help find a package that I shipped to them by mistake. It was a Christmas gift that I accident returned to them instead of sending it to a friend. I received my package in the mail yesterday & can forward it on. Thank you Lea, for all your help!

I spoke with the vendor and ordered parts based on his recommendation. My plumber advised that the parts were not what was needed and were, in fact duplicates of what I had. I contacted Ruthie at Quality Bath regarding the return of these items. She contacted the vendor who advised that they wanted to charge a 20% restocking fee for parts. She was so helpful. She explained to the vendor that I had told their rep what my plumber told me what parts were needed. He didn't listen and Ruthie made sure I received my credit with a restocking fee. She is awesome!

In August 2021, we ordered a Franke Hot Water Tank and new faucet to replace our instant hot system. In January 2024, the hot water tank stop working. Qualitybath was so helpful in getting a replacement sent from Franke under warranty. Chaya in Returns was especially helpful and followed up on a timely basis. Would definitely recommend this vendor for future purchases.

I have been very happy to find this business. Everyone has been very kind, patient and helpful. Added bonus that the prices are lower than their competitors. So far the experience has been great- I feel like I am working with actual people and not a giant corporation. Ellie And Chaya have been great!

I purchased numerous items from QualityBath for my gut renovation in Manhattan and would definitely recommend to. I spoke with Akiva and he was helpful in answering questions about my products, their lead times and delivery, and very quick to respond.

I ordered about $10k worth of Waterstone pulls and handles. Wasterstone made an error in sending the incorrect appliance pulls. They sent 3" pulls and not 30" (big difference). QualityBath, did not make the mistake, this was 100% on the Waterstone side, but QualityBath quickly responded to my issue and made it right. They were easy to work with. I will order from QualityBath again.

I literally couldn't have done my home improvement without you. After searching the internet for hours, you were the only one that sold the matching plate to the sink faucet I bought of every company I found selling it online. And as if that wasn't enough, you were also the cheapest. And Ellie was so quick, knowledgeable and efficient with the question I had. You're my new go to when I need an item you sell, and I'm so happy I found you!