I couldn't be happier with the customer service I received from Quality Bath. I asked a question to the live online chat rep right after placing an order and learned that I had accidently clicked on the wrong size. Jack not only promptly answered my question but quickly saw that I had ordered the wrong size sink grid. He fixed my order right away and then made my day when he told me how quickly my order would be in my hands! I will definitely be ordering from them again!