Sent items that were different than photo. Told them I wanted to return it and they dragged their feet. Was told to wait 2 to 3 business days and someone will contact me. Took 8 days to finally get a return label...but only after I disputed the charge did they then take action. Also, its a small mom and pop operation. They bite off more than they can chew. Understaffed. Not the best customer service. Friendly but not efficient.
Can't wait to try this. I had used Melissa's and was having a hard time finding something comparable. I hate I have six packets that are best used by 4/2023. That seems like a very short shelf life, much less than Melissa's. I'm not sure I can knock them all out between now and then, but will try!
First time customer.
Prompt and quick to ship, great communication w/ product tracking number, and great/genuine German product. Great service. Based on this first experience, will shop again and recommend this store.
Hi M, thank you for giving us a shot! Enjoy your order and if you need anything else, please let us know. We're here to help as always! :) ~ Mervilyn
Amazon's last 2 shipments of Partanna Sicilian Extra Virgin Olive Oil in the 101-ounce tin were from the October 2021 harvest (almost 2 years ago). Yummy Bazaar checked their inventory and Vera shipped me two 101-ounce tins from the October 2022 harvest with free shipping. That is the kind of customer service that will keep me coming back as a customer.
See images below - Yummy Bazaar refuses to credit me or allow me to return these. This is deceptive and this is the response I got "Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product." So basically any thing you order could be something else?
I have been buying items from Yummy Bazaar for a few years. I have consistently had good experiences. Whenever there was an issue with an item or charges, the customer support team at Yummy Bazaar would resolve the issue and follow up to make sure everything is okay. The selection of items on the website is very good and free shipping is easy to get by purchasing certain items or making a relatively small total purchase. Yummy Bazaar also offers promotions about once a week that includes a free item or items with a purchase. I have found that shipped items are well packaged and protected.
So, they had the stuff I needed and I ordered. That would normally be the end of the story. But not with these guys. OMG! Talk about follow-up and customer service. Unbelievable! What a bunch of customer service pros. And when FedEx screwed up they actually cared enough to escalate the matter and find out what was happening. You're in good hands with these guys. Great selection of products. Wonderful service. Thanks!
Hi Peter! Your review just made our day :) Thank you for taking your time to share your experience with the community and us. Our customer service team will be very happy to read your comments. Thanks again! ~Ernesto
I was a little concerned that a website called "Yummy Bazaar" was a scam. But I saw a few really good reviews and took the plunge ordering my favorite French and Scandinavian jams and Italian confections. They taste like the treats of my youth spent in Europe. Yummy also has the canned cherry tomatoes which Rachel Ray talked about one day on her show.
Everything shipped quickly. The glass containers were packed to perfection with lots of cushioning so nothing broke or leaked.
Hi Karen! Thank you for the awesome review and for taking the time to share your feedback with us. Our priority is customer service, and we are happy that we met that mark! Kind customers like you make our job a pleasure :) ~Ernesto
Products your can't find everywhere. Unusual items that are incredibly taste but not mainstream in the US. Shipping is reasonable and products arrived as described. What a fun website, especially if we cannot travel to these far away places we can bring the treats home.
My wife and I thoroughly enjoyed the sunflower seed bread and teh complimentary gift of Italian cookies. We've still got much more to try -- we can't eat it all at once but I'm sure it will be enjoyable.
If you are into international cuisine - this place is definitely for you. Those candies from China absolutely my fav from now on.
In general, fast delivery, good customer service and wide range of products by affordable price. So nothing to complain about.
Hi Renée, thank you so much for taking the time to leave us your review. We hope you enjoyed your order, and we look forward to seeing you again :) Cheers! ~Ernesto
I'm so glad I found this site. I get to order some of my favorites from my time living in Italy. Just looking at their products makes me happy. Reasonable prices and good service--give it a try!
Thank you for your review, Sally! We're glad that you're happy with our product selection and pricing! If you need anything else, please let us know. We're here to help as always! :) ~ Mervilyn
It's great to find an import store with food from all around the world. My local import grocers usually only specialize in one region. Everything arrived quickly and well packed. I will not hesitate to order again.
Everything went very smoothly. The company was concerned about the chocolates traveling during warm weather (in Southern Florida it's pretty much always warm) so they gave me a heads up and wrapped them with cold packets (free of charge). They arrived in perfect form.
Thanks
I ordered 3 pounds of Del Verde pasta to be served on Christmas day. Package arrived quickly and the pasta was so well protected that all the noodles are intact with no breakage. Very impressed with this company.
Hi Cathi! Thank you for your review. We're glad your order arrived safely packed :) Our packaging team will be delighted to read your comments. Thanks again! ~Ernesto
Shipment came very quickly! My sweets are always fresh and delicious, nothing is ever stale or poor quality.
All my treats were bundled up safely and undamaged, even though the box itself was mangled at some point. As a bonus, my cats love the long sheets of packaging paper that come in the box.
Your delivery shipments take forever now and it makes me sad. I can only get some of these snacks though you guys and the quality is always great. But its frustrating waiting for three to four weeks for sweets.
I treat myself to some goodies from Yummy Bazaar a few times through out the year. The treats are never stale or old, and usually very delicious. I especially love the cocoa mochi. Its like a cup of hot cocoa wrapped in a marshmallow.
I had a bit of technical difficulty ordering online (due to my ineptitude) but Arthur was extremely helpful and responsive. Haven't tried the acini de pepe pasta as yet, but am looking forward to making some Italian Wedding soup and am sure your product will be a key ingredient.
Every jar was so well wrapped - no wa anything could break.
My goodies arrived on date promised.
Love the 'check-up' to report whether delivery arrived. And what to do if not... You are on top of your game!
Hi Ilona! Thank you for your review. We're glad that your order arrived safely :) Our team at the distribution center will be happy to read your comments. Thanks again! ~Ernesto
Huge selection. Easy ordering process. The products were well packaged and delivered quickly. Shipping price was reasonable, not like other companies that over charge astronomically for just a few items. The products themselves were excellent quality. I will definitely be ordering more from Yummy Bazaar in the near future.
I was really impressed with the variety of products they carry and excited to try new things I've never seen locally before. Had exactly what I was looking for and also found some interesting drinks to try. Also shipping was pretty fast. Will purchase from them again. Your prices are amazing and with a special hand written thank you upon delivery it adds such a classic touch on personalizing my experience making it much more incredible. So excited to eat everything I ordered! I am very pleased. Thank you!
Answer: One package delivered with no problems. Second package not delivered (haven't had delivery problems during the pandemic). Originally agreed to provide a [coutesy] refund and then inexplicably refused a couple of weeks later. Super shady.
The company has established a strong reputation for offering a diverse selection of high-quality international products, with customers frequently praising the prompt shipping and meticulous packaging that ensures items arrive undamaged. Customer service is highlighted as a significant strength, with many reviews noting effective communication and proactive support in resolving issues. However, some customers express concerns regarding order fulfillment delays and difficulties in reaching customer support. Overall, the sentiment is largely positive, reflecting satisfaction with product quality and service, while indicating room for improvement in response times and accessibility of support.
This summary is generated by AI, based on text from customer reviews
Hi Kathryn, thank you for giving us a shot! Enjoy your order and if you need anything else, please let us know. We're here to help as always! :) ~ Mervilyn