QualityBath.com

Ruthie went above and beyond to make sure that the communication for the delivery of my product was done in a timely manner and without issues. When my mirror was chipped from installation, she was extremely helpful in finding a solution to make my experience as easy as possible to get the results I needed.

Ordered a Brizo shower/bath set from them, it arrived, but we didn't open it for a good while to install. When we did, we found a couple of pieces missing. I contacted customer support, and no problem, they contacted Brizo and arranged for replacement pieces to be delivered directly to us. It's lovely when a problem is sorted so easily - I've been highly impressed with all my contact with them.

I found Quality Bath very easy and understanding to deal with, and their representatives were very knowledgeable.

I purchased the wrong product for my kitchen sink and they readily accepted a return and promptly issued a refund. After which, they guided me through the purchase process to ensure that I selected the right accessory for my kitchen sink.

I called in to see if Quality Bath could sell me a new drain plug for my Hydro System tub that I purchased from Quality Bath. I had been working directly with Hydro System for a couple months on getting warranty service and was most recently waiting two weeks for a response from Hydro Systems. Tammy said she would check with Hydro Systems to see if she could help. 10 minutes later I received a response from Hydro Systems, letting me know that they would be sending me a new drain plug right away. I am very grateful for Tammy's help and will not hesitate to purchase from Quality Bath in the future.

Impressive, personal-touch customer service at Quality Bath, and very good selection. My bathroom hardware arrived on time, and Jack Shain and Chaya were a tremendous help. Would highly recommend ordering from QB.

Andrea S.

My original Blanco Artona faucet that was installed in Oct 2019 had faulty hoses that were leaking from the faucet. Quality Bath has a wonderful returns rep named Frieda that has been working diligently on this issue since day one and it's taken over 3 weeks to resolve with Blanco. She would update me often and stayed on top of every nuance of the case. I finally received my new replacement faucet yesterday and the plumber just installed it. I'm hoping the new faucet works and lasts. I can't speak highly enough of Freida, she's an excellent representative of QualityBath and provides great service and is very pleasant to deal with. They are lucky to have her!

We are builders in the South Florida area and have been purchasing all of our plumbing needs through Quality Bath. They are exceptional in every way! Quick response times and quick resolutions when a problem occurs (which lets be honest, happens a lot in construction!) We couldn't be happier with their service and quality of products.

I recently completed a primary bath remodel and ordered all of my Brizo fixtures from Quality Bath. They beat all of the comparable websites on pricing, and their customer service is second to none! Akiva helped me so much, from helping select the right plumbing components to complement my fixtures, helping expedite my shipping, and even assisting me in returning items that I ordered incorrectly. I highly recommend Quality Bath for all of your bath needs! Thank you Akiva!

I had a problem with the shipment. The description was not complete/inaccurate, and the vanity I got was not what I expected. Customer service responded within a few days, to find a resolution. Ultimately, they refunded the purchase price without much hassle. I always hope for the best, but problems inevitably happen. I would happily order from QualityBath again, knowing the quality of customer service.

We purchased a quartz sink and it was delivered overnight! When it came it had a slight manufacturing flaw on the underside. We called and talked to Freida, sent her photos, and she took care of contacting the manufacturer directly for us. Through email, she kept us unto date on everything that was happening, and a new free replacement sink was shipped out in less than a week. If only every business we dealt with for our kitchen remodel was this efficient, helpful, and pleasant! We also talked with Adina, who was equally pleasant and helpful. I have recommended QualityBath to our contractor for future jobs he has. They stand by their pledge to make sure everything is right. Thank you.

I purchased a Grohe faucet for our basement gameroom about four years ago. The chrome was starting to pit despite hardly ever being used. Initially the Grohe warranty department was contacted. For two weeks Grohe gave me the runaround as they couldn't decide whether to handle the replacement on their own or not. Frieda was superb at handling the return. She really made up for Grohe's lack of customer service, communication, and follow up. 5 stars to Quality Bath for handling a Grohe warranty issue 4 years after the original sale!

It's my first time buying with Quality Bath. I'm very happy since I found everything for my new kitchen. I search in many sites and they have the best prices. The site is easy to search for products and the service is the best. I will always recommend them.

Josh is exceptional! Was having a hard time finding a piece for a bathroom. Called Josh and he said he didn't have it…but wait, he checked his suppliers and found it! I had it within a few days. If you need something, give Josh at QualityBath a call

Quality bath has consistently given me the best quotes. They are knowledgeable and kind and quick to reply. Whenever I have needed to return anything they have been helpful and prompt. Definitely recommend.

When we found a small defect in our sink and called the returns department, the Quality Bath Customer Service team was amazing, friendly, responded quickly, and did everything possible to ship us a new sink so that our construction project stayed on schedule. We love the quality of the product and the Customer Service team went above and beyond to provide the best quality service. We will come back to Quality Bath again for all of our house renovation needs.