QualityBath.com

Chaya Is always so very helpful with any issues and returns. Her customer service is second to none. She consistently follows up until any issue is solved. She is another reason I will always use Quality Bath! She is a rockstar!

I had a previous order from Quality Bath, and wanted to duplicate the item. I was unable to find my invoice, so I called and spoke to Aron. He immediately looked for the correct information, ordered it ASAP, and I received it within a week! So impressed with their willingness to search through old records to help me find the right item with ZERO complaint or attitude!

I spoke with Akiva regarding a recent order and he was quite helpful with the product review and more importantly explaining the lead time for the sink I was thinking about ordering. After my discussion with Akiva, I did place the order and look forward to receiving the item in the next 8-10 weeks.

Tammy took care of speaking with Duravit when I got my Durastyle console with the shelf that is a special order that takes 12-14 weeks and the wood of the shelf at the corners expanded where the wood pegs came undone and cannot be hammered back in. She was so nice and felt bad as Ive waited so long for it and handled the situation very quickly and got back to me in just a few hours to tell me they are sending me another one and in half the time. Exceptional customer service with the upmost kindness! Thank you!

I am a Mechanical/Plumbing Contractor in Southern California. I have been in business since 1988, and I have experienced both good and bad material suppliers over my years in business. I would rate the professionals who run QualityBath.com at the very top of the "Good" list.

My sales representative Dov Gellis and the people who back him up are the most knowledgable and competent people I have ever done business with. They will always let you know when to expect your products (which in the age of Covid isn't easy to do sometimes), and they will always follow through with an e-mail or call if something is going to change, which it rarely does.

I pride myself on keeping up on the latest products and manufacturers in my field, but the knowledge these people have about the industry is second to none - They are the Pro's Pros, and will continue to get my fixture business.

Team member called Dov email and also called me after I put the order online, to make sure the toto washlet I bought is matching with my toto toilet model and it is impressed me. They are not only selling the product and also make sure the customer has good experience.

I am a very particular customer, and spent hours and hours searching for the best fixtures and the best prices for our new home build. I found that at Quality Bath online and purchased all of our plumbing fixtures online from them. Sure, I was hesitant to buy online, but what I received in addition to my quality fixtures was first class service from Mimi in sales and Tammy in customer service. They were more knowledgeable, professional, responsive, and a pleasure to do business with and this is not my first rodeo so I can say this without hesitation - you need not look anywhere else and your business with Quality Bath, and especially Mimi and Tammy will be a great experience!

We ordered multiple Lefroy items from Quality Bath. We did an initial review when we first received them and everything looked good. About 2 months later as we were unpacking one of the items and getting ready to install it, we noticed that one of the porcelain handles was cracked. We hadn't noticed it initially because it wasn't fully tightened and the cracked part hadn't been showing. We communicated with Lea in the returns department at Quality Bath and she was able to contact Lefroy and get us a replacement handle at no cost even though it was 2 months beyond the review period. Lea was very prompt, helpful, cordial and easy to work with. We would definitely use Quality Bath again and want to thank Lea for her great service.

I purchased a very expensive Rohl faucet. I had an issue with the finish. Chaya in customer service was of great assistance to me in getting the matter resolved with the manufacturer. Quality bath customer service and Chaya in particular was outstanding! I will definitely do future business with Quality bath and would highly recommend this company.

Tziporah is a fantastic customer servicer. He communicated thoroughly with me about our order and he expedited it during the Coronavirus slowdown to make sure that we got it just in time to make the installation schedule. He kept us updated at everything stage and came through for us. In addition Quality Bath had the BEST PRICE of all the vendors we researched. Great price and great service is a combo you can't beat. From the moment I first opened the Quality Bath website, I had an intuition that these were good people, trustworthy folks - and that turned out to be exactly the case. There is just something extra special about this company.

My wife and I purchased a Bain Ultra Elegancia Thermomasseur tub from Akiva Pomerantz at qualitybath.com and we love it! In fact, my son just bought the same tub from Akiva for his new home which is currently under construction. Akiva has been very helpful with quick responses to any questions we have had. I would strongly recommend the Bain Ultra tub, qualitybath.com and Akiva!

Phil D.
Naples, Florida

Quality Bath has a real gem in Vicky Eisen! I had ordered a farmer's sink from their site back in April, and as it was manufactured in France (and the Covid matter) Vicky let me know it would take up to 12 weeks. I thought no problem, my kitchen won't be nearly done until then. However, Vicky then let me know the French company was having production problems and perhaps I should consider another sink. I did, and WOW, it was in stock, much less in price, and I think just a lovely. Just received it in perfect condition and took it straight away to my cabinet maker. Vicky has been the best at keeping me informed, and just giving the best customer service! If only all companies had Vickys in their repertoire! Thank you for all the over-the-top service you gave me!

Quality Bath is my go to for plumbing fixtures. I am in the middle of a bathroom remodel and the faucet manufacturer sent a wrong part. Andina, the customer service representative at Quality Bath, quickly processed my claim request and contacted the manufacturer for a replacement. I wouldn't hesitate to buy again from this online merchant.

I purchased the Perlato Sona Free Standing Soaker Tub from Quality Bath. I got a great price, and the tub came in perfect condition. It was packaged well and delivery was prompt. We have been in our house for a couple of months now, and I am still enjoying baths in my awesome tub.