We ordered multiple Lefroy items from Quality Bath. We did an initial review when we first received them and everything looked good. About 2 months later as we were unpacking one of the items and getting ready to install it, we noticed that one of the porcelain handles was cracked. We hadn't noticed it initially because it wasn't fully tightened and the cracked part hadn't been showing. We communicated with Lea in the returns department at Quality Bath and she was able to contact Lefroy and get us a replacement handle at no cost even though it was 2 months beyond the review period. Lea was very prompt, helpful, cordial and easy to work with. We would definitely use Quality Bath again and want to thank Lea for her great service.