I needed a Franke Logik Filtration Faucet, Model LB9280C, for an installation that was scheduled to happen faster than expected. QualityBath had one in stock and made special arrangements to get it to me fast. They were very helpful, efficient, and great to deal with. The entire transaction went smoothly, from finding the faucet on line, all the way through to delivery at my door. I will happily use QualityBath again when I do my next project!
I have ordered from Quality Bath many times. I am always happy with the prices, the products and the customer service. I rarely have any issues, but when I do, they have been dealt with promptly and courteously.
Charlie, the sales rep, was very friendly & helpful. He even gave a discount I didn't know about. My sink shipped quickly & arrived unharmed. Once installed, I realized the sink grate was not there. I called & Shifra contacted the manufacturer who promptly sent the sink grate. I will definitely shop here again!
I worked with Akiva to purchase fixtures for my bathroom remodel. He was very helpful and knowledgeable about the products - and contacted the manufacturer for me on numerous occasions. He also held the items at the warehouse until I was ready to have them shipped - which was very helpful. The items arrived yesterday in perfect condition. Thank you!
The farm sink I ordered had a drain that was back ordered. I needed to change my order on the drain in order to not stop my kitchen renovation project. Rikki was quick to help me modify my order and find a drain that worked for the same price that was in stock!
I ordered a farm style sink. Great price! Only it arrived damaged. Quality Bath did not hesitate to resend me another sink. They even took additional care to add extra protection and it arrived undamaged.
Great, timely correspondence.
The sink is not yet installed, so i can not add a photo.
I purchased a faucet roughly six months ago. There was an issue with the sprayer not connecting back up to faucet properly. I called into Customer Service and worked with Adina. She contacted the manufacturer and made arrangements for a replacement part to be mailed directly to me. I couldn't be happier with the level of support and my decision to purchase from Quality Bath. Thanks Adina!
I've been looking for a medicine cabinet for a master bath remodel and I have a difficult size, and was having a hard time finding what I wanted. Fortunately, I found it in stock at Quality Bath and Akiva was amazing at executing the process for me and my cabinet is on the way! I would not hesitate to purchase from this company in the future.
Quality bath has the best service and the best prices; and no sales tax to NY!
They always pick up on the first ring or 2, no miserable phone trees. I have been buying from them for years, and I highly reccommend them for any homeowner,
The process was smooth and even though we had to go pick it up in the states, we are in Canada, all went smooth and easy and great price, the sink was perfect and we love it in our kitchen. My photos won't upload for some reason but it is very beautiful and a wonderful size it fits cookie sheets and large pans easily. Great experience with this company.
I returned several faucets to them and their restocking charges and no free return shipping is exorbitant...I bought a 1200.00 faucet...and had to return it. It cost me 400.00 to return it. No lie. There prices are good only if you absolutely,,,absolutely do not need to return it. Buy from someone else like Build.com. Quality has good customer service and good prices but if you have to return something you will regret it. '
I came upon Quality Bath when I was price checking for a Price Guarantee from a competitor I always used. I see the great price, which was lower than the competitor, then I see a 20% sale. From past experience, I knew the attitude of the competitor drops considerably when there is a price match. I called with some questions and Josh was great. Very knowledgeable. The service received at Quality Bath is the type of service we received back in the 60's. I was very impressed. I place my order for a Franke disposer. It arrived sooner than originally stated and in excellent condition as expected. My only drawback is my plumber is on self-quarantine for covid exposure. THANKS again.
QualityBath has had great communication throughout the entire process from before purchasing until after purchasing. The vanity was a great price! It arrived well packaged in a timely way. We love the look and quality of the vanity! Follow up communication has been great! We will definitely look to purchase again from QualityBath! Adina was especially helpful in the process and great with communication!
Avi helped me with my multiple orders and is literally available 24/7, he responded to my late night 2am emails! He is also very knowledgeable about the products and very personable.
There was one small item that unfortunately I needed to return (no longer needed, it hasn't even shipped yet), and Chaya was able to help me with my refund for that one item. She was very accommodating and kind.
Thank you!
Jared M
The local business we had do the granite counters and sink in our kitchen had a supply chain issue and we were going to have to wait over a month to complete our project. I googled the model of Blanco sink we needed and found QualityBath.com. Exact sink. Exact color. IN STOCK! I called late on a Thursday and the extremely pleasant and accommodating person who answered the phone ordered it for me in minutes, and I had the sink in hand by the following Monday. Perfect condition. We LOVE the sink and would not have been happy with the substitution we were looking at. QualityBoth.com saved our kitchen project and did it quickly and very pleasantly.
I ordered an Herbeau Farm Sink from Quality Bath and it arrived with a small flaw in the bottom of the sink. Freida in Customer Service was incredibly helpful. I sent pictures of the problem, she called the company and a replacement sink was on its way with no hassles at all. This is how you always hope Customer Service will work, but sadly these days, it is not always the case. I am very, very pleased with both the product and the quality of service I received. I highly recommend them.
Tammy at Quality Bath is professional, responsive and understood my timeline. Tammy went above and beyond to assist me and deliver the answers and outcome I needed, all while providing the best pricing. I highly recommend QB and applaud Tammy! Many thanks!
Back in the day, an online soaker tub purchase was not on my horizon. However, thru Quality Bath, not only was there a great selection of tubs, sink, etc. they also offer incredible pricing. However, best of all though was the excellent customer servicing from a young man named Akiva Pomerantz. He was knowledgeable about the products, no pressure, able to work thru my scheduling and very responsive to my questions. He made the purchase easy, to complete while ensuring confidence that I was making the correct decision. Great job Akiva, it was a pleasure doing business with you.
I would like to commend Quality Bath and their Customer Service Team, especially Adina for their exemplary Customer Service and support. Their team went above and beyond to find me the right product for my new Blanco sink I purchased from them which I love. I was having an issue with the finish and after trying a few different drain types and they did not work, Quality Bath did not hesitate to make it right. They refunded me my money with no questions asked. Adina made a very frustrating situation tolerable and resolved the situation to my satisfaction! Thank you Quality bath for your exceptional service and standing behind your products. You are definitely a model other companies need to follow!
I was unfamiliar with Quality Bath but found it as I looked into a lighted mirror cabinet and needed a fairly quick response. Luckily, Akiva answered my call and not only helped me quickly but also helped me find solutions to a couple other parts of my project. The pricing is really good and he was able to let me know stock vs nonstock items. I will use Quality Bath in the future as I map out projects and the first person that I will call is Akiva!
Answer: They contacted the manufacturer and arranged for a custom size. A closer, smaller company (the nearest to me was two hours way by car) simply replied that the company does not offer the size I needed and didn't bother to inquire with the manufacturer. Two other companies I contacted in the same area didn't bother to reply to my inquiry.
QualityBath.com has a rating of 4.4 stars from 435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 1st among Bathroom sites.