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Quadratec

How would you rate Quadratec?
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Colorado
1 review
0 helpful votes
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Thieves
October 12, 2022

Prices are outrageous! I looked a tube doors. Use to be under a hundred bucks. I've watched them go from 250 to 400 and now almost 600. This company is all about GREED. Guaranteed lowest prices I $#*!!

Date of experience: September 12, 2022
Nebraska
2 reviews
0 helpful votes
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Quadratec always has good choices, fair prices and quick shipping. Use them for my 2005 tj and now for my 2021 Jeep gladiator. Just received the Weather Tech tailgate liner fir gladiator. Could not be happier with it

Date of experience: August 4, 2021
Georgia
2 reviews
0 helpful votes
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Beautiful top and relatively easy install, there is...
July 7, 2021
Updated review

Beautiful top and relatively easy install, there is a seam in the drivers side door edge that is upward facing that will fray and look bad over time, I wrote Quadratec and have as of yet not heard a response. A seam in material is going to happen but the open edge should be downward to not allow water dirt etc. or just use an extra foot of edging and not have a seam at all. It is about 10 inches up the upper door skin on the drivers side so I get to see it everytime I open the door...

Date of experience: July 7, 2021

Quick and easy, now lets see how well the product is
June 29, 2021
Previous review

Quick and easy, now lets see how well the product is

Date of experience: June 29, 2021
Michigan
2 reviews
3 helpful votes
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What a waste of time to order parts and find out they are out-of-stock. I've placed many orders for parts with them this year and have had nothing but problems. I will NEVER buy Jeep parts from them again. Don't waste your time buying from their customer service is terrible.

Date of experience: October 12, 2020
Sean M. Quadratec Rep
over a year old

Jim, we apologize for any delays and troubles you've encountered with your orders. If we make a mistake, we stand by it. If you wouldn't mind sending us a private message with an order number; we would be very grateful for the opportunity in making this right for you.

Florida
2 reviews
0 helpful votes
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Great shop
February 13, 2022

I have already ordered several times in their shop and everything is cool. They have a very wide range of goods so you will find exactly what you want, the prices are reasonable and very cool staff who can give great offers.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Even when it says in stock you may find it is not after you purchase the item. 90% of what i ordered arrived in a reasonable time... My bumpers and wheels took an excessive time and im still waiting for my front bumper 2 months later.

Date of experience: August 16, 2022
Wisconsin
1 review
0 helpful votes
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My order arrived fine however it was delayed for 4 days. Dont know if it was because of the weather or the truck just took a wrong turn out of the parking lot. I will be installing parts tomorrow and will see then how they fit.

Date of experience: August 27, 2021
Idaho
1 review
4 helpful votes
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Worst customer service experience in a long time. Part number for item ordered was incorrect and got the wrong part. Multiple calls yielded no answer. Email was not answered until over a month later and it stated that my issue had been resolved (not true at all). Now I am out 35$ for return shipping, UPS is 35$ richer, and I still have no part. I tried to leave a review but the next time I checked to see if they replied it said it had been rejected and I was not allowed to leave another. STAY AWAY!

Date of experience: September 27, 2020
Sean M. Quadratec Rep
over a year old

Hello Tara, I do sincerely apologize for the trouble this has caused. We have been experiencing higher than normal call volumes the last couple of months so I do apologize for the longer hold times during this time. I am more than happy to look into this for you to see why this has happened. If you could please send me a private message with your order number I am more than happy to see how I can have this resolved. Thank you

New York
2 reviews
0 helpful votes
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Crazy fast shipping!
June 26, 2022

Crazy fast shipping! Items were large (bumper, skid plate) and still were at my door 2 days after ordering. I have never seen items packaged like this, second to none. I am very confident when ordering from Quadratec that my items will arrive on time and in perfect condition.

Date of experience: June 26, 2022
Louisiana
3 reviews
0 helpful votes
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Fast shipping
June 25, 2021
Updated review

Fast shipping. Good quality products. Definitely a place to use for all kinds of Jeep parts and accessories. Very helpful people with any questions I had and quick to answer. I will be shopping with them again.

Date of experience: June 25, 2021

Fast shipping
June 17, 2021
Previous review

Fast shipping. Good quality products.

Date of experience: June 17, 2021
Washington
1 review
0 helpful votes
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Never again
July 4, 2021

Orderd A part from this site because it said fast shipping and needed it fast to get my vehicle ready for a vacation 4x4 trip. Sent messages by text but no response back. After about two hours total on hold and 12 days later still no part and it shows it never even left town. I was offered a refund because they are out of my parts. Unfortunately I can't get my money back until they do a tracer. Now I'm out $259.00 and have one day to find my parts and get my vehicle fixed before my vacation 4x4 trip. Found my parts at another site but won't get to me for three days. I now after a planned year vacation can't make it in time.

Date of experience: June 4, 2021
Georgia
1 review
0 helpful votes
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The only reason Im giving this 4 stars is because the instructions are not clear at all. We had to pull up a video on YouTube to help us install it all. It took us 4.5-5 hours to complete it. One person can take put the top down but it definitely works better with 2 people. The top was hard to latch but once it was latched 24 hours it was easier to do. I'm pretty happy with this product over all and thankfully no leaks. We've had 3 straight days of nonstop heavy rain and no water has gotten it. It is pretty quiet compared to other soft tops.

Date of experience: March 11, 2022
Maine
1 review
0 helpful votes
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Great first experience, With all of the shipping issues going on right now i did not expect my order to show up on time. It did which was a bonus, Parts where all well packaged. I will be a returning customer.

Date of experience: July 17, 2021
New Jersey
1 review
0 helpful votes
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The package was poorly packaged in an oversized box which was completely crushed by time it arrived. Since it was a license plate holder it was undamaged, however I would seriously talk to the people in shipping about there choices of box size and the stuffing inside, since a more fragile item would have been returned. The return cost with poor customer satisfaction cost money. Have them get their act together.

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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The top was the wrong one. I called to talk to a sales person and spent over an hour on hold. Spoke to jess she was a great help trying to solve problem but you didn't have what I needed in stock I am waiting for a return label so I will fill out the rest of survey when I see how my return is handled

Date of experience: March 4, 2022
Ohio
1 review
0 helpful votes
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Easy to find what I was looking for, simple checkout...
August 3, 2021
Updated review

Easy to find what I was looking for, simple checkout process. Item delivered 3 days after ordered. Install directions were good. Cannot stress enough to leave brackets loose until all bolts are connected to the brackets and to the side rails

Date of experience: August 3, 2021

Easy to find what I was looking for, simple checkout...
July 26, 2021
Previous review

Easy to find what I was looking for, simple checkout process.

Date of experience: July 26, 2021
Mississippi
1 review
0 helpful votes
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Ordered parts 15 Jan, absolutely NO information on when it was shipping. Finally on 13 Feb they tell me should ship end of Feb, six weeks after ordered and paid for! Cancelled ordered 13 Feb. Guess what showed up 18 Feb with a ship date on the label of 17 Feb? No refund yet and they say won't back date refund till day ordered. Sounds like a scam to me, instantly charged my credit card but could not cancel order in four days? Cancelled order but still shipped it? Hmmmm. They now have to come get it and I still don't have my refund, will be calling the Credit Card company to dispute the charge since I have all the documentation. This is not the service Quadratec should have. Already ordered and received parts on 13 Feb from Amazon in one day.

Date of experience: February 21, 2023
Montana
1 review
0 helpful votes
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Questionable customer service. I purchased the product online and after a week never received tracking nor ETA. After sending them many emails I received a response that my product would not be delivered until February 1,2023. Despite the fact that they had charged me immediately upon clicking purchase. When I attempted to cancel, they told me they would have to check with the supplier and if they agreed they would refund me. This is not customer service. This is behavior from a company that deals with less than reputable suppliers. Shame on them!

Date of experience: December 5, 2022
West Virginia
2 reviews
0 helpful votes
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This is my fifth of sixth time ordering from Quadratec. I am always thoroughly amazed by the prompt shipping times. I ordered a dead pedal/foot rest for my Jeep Wrangler JL around 7:30 PM on a Wednesday and it shipped before noon the next day. Received it by 1 PM on Friday. It can't get much better than that.

Date of experience: August 12, 2021
Connecticut
1 review
0 helpful votes
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I have used Quadratec for all my Jeep upgrades
March 12, 2024

I have used Quadratec for all my Jeep upgrades. Their product offerings are the best and suit every budget. The quality of their products is great. The customer service is excellent. Any time I have had an issue they responded professionally and promptly always making sure my needs were met. I will continue to buy my Jeep accessories from Quadratec as they have proven to be a reliable and trust worthy company.

Date of experience: March 12, 2024

Overview

Quadratec has a rating of 3 stars from 7,684 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Quadratec most frequently mention customer service, fast delivery and great experience. Quadratec ranks 8th among Auto Accessories sites.

service
960
value
58
shipping
55
returns
44
quality
7,496
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