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QuadratecReviews 7,579

3.3

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Quadratec Reviews Summary

Quadratec enjoys a strong reputation for high-quality products and reliable service, with many customers expressing satisfaction with their purchasing experience and the promptness of delivery. The company is praised for its knowledgeable customer service, which effectively addresses issues and provides helpful guidance. However, some concerns have been raised regarding shipping delays, missing items, and product packaging, which occasionally detracts from the overall experience. While customers remain loyal and often return for additional purchases, improving shipping accuracy and response times could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
952
quality
7,392
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Washington
1 review
0 helpful votes
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It was good
October 23, 2022

It was good. Better price here than any other mats out there.

Date of experience: October 23, 2022
Indiana
1 review
0 helpful votes
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Shipping was free and FAST...
October 23, 2022

Shipping was free and FAST... product fit was perfect... all bolt holes lined up

Date of experience: October 23, 2022
Kansas
1 review
0 helpful votes
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Good products...
October 23, 2022
Updated review

Good products... many chooses... good prices... i've done many things to my jeep...

Date of experience: October 23, 2022

I waited on the phone a more then 15 minutes in the...
July 29, 2022
Previous review

I waited on the phone a more then 15 minutes in the que #4... when I was connected to an operator... I could barely hear her... when I politely told her I couldn't hear her and asked her to speak up... she put me back into the que #8... 06/29/2022@ 3:48 central time... not cool...

Date of experience: June 29, 2022

Seems to have what i need...
December 16, 2021
Previous review

Seems to have what i need... quality is good... no plastic...

Date of experience: December 16, 2021

Good stuff...
August 28, 2021
Previous review

Good stuff... options...

Date of experience: August 28, 2021
Washington
1 review
0 helpful votes
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The bed is really nice once you figure out the correct amount of air to pump in, otherwise it can feel too firm. The air pump sometimes doesn't want to engage when the knob is turned, but after reinserting the battery a few times, it works. Not a big issue, took it camping for a few days and it works great, doesn't leak air at all and keeps its firmness for days.

Date of experience: October 23, 2022
Michigan
1 review
0 helpful votes
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Excellent service and quality purchase. Will shop here again.

Date of experience: October 23, 2022
Texas
1 review
0 helpful votes
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Easy check out thank you
October 22, 2022
Updated review

Easy check out thank you. Easy shopping experience

Date of experience: October 22, 2022

Easy so far!
October 5, 2022
Previous review

Easy so far! Had to use customer support a couple of times but they went above and beyond to help me. Thanks quadratec!

Date of experience: October 5, 2022
Virginia
1 review
0 helpful votes
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Always had a great time shopping at Quadratec! Thank's!

Date of experience: October 21, 2022
Ohio
1 review
0 helpful votes
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Simple process
October 21, 2022

Simple process. Description spot on. Solved problem.

Date of experience: October 21, 2022
Florida
2 reviews
0 helpful votes
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Good purchase experience, will buy again in the future.

Date of experience: October 20, 2022
Virginia
1 review
0 helpful votes
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Very easy to locate what I needed, for my 2005 Jeep.

Date of experience: October 20, 2022
Virginia
1 review
0 helpful votes
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Incompetence / Ethics
November 19, 2022

Good afternoon, I chose quadtratec because of it's good reviews, my online purchase started well, the item was ordered an shipped promptly. This is when the problem began, when delivered by FedEx, I met the driver, shipping box observation showed no abuse. Once I opened the shipping carton an removed the product in it's mfg. Box it was apparent there was a problem. I had received a recycled product. It apparently had been shipped an return before shipping me. It was apparent because of the tapping of said box an how it was incorrectly boxed. Once opened it was found that the product had various damaged areas an the parts bag was dumped inside the unit. To say the least I was very upset. The incompetence of their return center to allow this to be shipped is unacceptable, when attempt to return the damaged product an have a replacement, I was informed they were out of stock an had a 45 day expected delivery. This was unacceptable as well. Due to the inconvenience of packing an returning the item, I offered them option of discounting the item 50% I would just keep the item an effect repair to it. The CS rep. Agreed to the suggestion an was to verify in the hour. This turned into 24 hours an the reply was a token offer of 20% discount, this after I had forwarded photographic proof. I replied with with detailed explanation an was basically told no an they didn't care. The excuse given, they could return to mfg for full credit, explain the ethics on returning a damaged product by a previous customer before me to the mfg as defective?
I was informed the return authorisation would arrive in two days, unacceptable I demanded it immediately to return the item at once, they complied. Refund is expected once tracking no# provided, will see how that goes. I have purchased high value items from them before, but they have no consideration for my time, I my repack an deliver to FedEx, using my time an gas expense to return there damaged product, they are not compensating me for any of this, not even an apology, it will be a cold day in hades before I support there business again.

+3
Date of experience: October 20, 2022
Florida
1 review
0 helpful votes
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Easy Friendly and has what I need no issues with purchase

Date of experience: October 20, 2022
Pennsylvania
2 reviews
1 helpful vote
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I love using Quadratec
October 19, 2022

I love using Quadratec. The buying process is easy and if you have any issues the staff there are very helpful and easy to deal with.

Date of experience: October 19, 2022
Tennessee
1 review
0 helpful votes
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I had no issues receiving my product……. Just filling space…..

Date of experience: October 19, 2022
Missouri
1 review
0 helpful votes
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Everything I have ordered and received has been perfect and very nice. Hate that there are so many things that I want on you sight that when I go to order them you don't really have it

Date of experience: October 19, 2022
Florida
2 reviews
0 helpful votes
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Very good…………………………………………………………………………………………………………..

Date of experience: October 18, 2022
Michigan
1 review
0 helpful votes
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Delivery was great and as well as the merchandise... thank you

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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I will for sure shop here again very good experience

Date of experience: October 18, 2022
Missouri
1 review
0 helpful votes
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No complaints…fast and easy…good selection and good prices

Date of experience: October 18, 2022
Minnesota
1 review
0 helpful votes
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The deep pan kit worked perfect for my 904 application. Order arrived quickly. Thank You.

Date of experience: October 18, 2022

From the business

Shop a wide variety of genuine & aftermarket Jeep parts and accessories for Wrangler, CJ & Cherokee. Free same day shipping on most orders.


quadratec.com
Founded in 1990
West Chester,, PA, United States
+37