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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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Wonderful program just wish they had better items to choose from such as devices and tablets, the tablet they have does not function really all that will.
Having Q Link kind of reminds me of dial up Internet! Takes forever to send pics or video. Videos don't stream smoothly. I've had a few dropped calls, and the free laptop they advertise is not free! You have to pay like 10.99 for it and it's probably worth 5.00. Customer service people have been friendly. I give 3 stars for that.
Qlink! Terrible, terrible, down right horrible! I BOUGHT a phone from them and received it and it was defective. Called them the day I received my phone and it wouldn't read the sim or any other sim they sent after. They will not send me another phone or refund my money! NO STARS FOR THIS REVIEW! Calling BBB now to see how to resolve their mistake!
The only bad thing is I don't have a phone to use either my service and I can't afford to just buy one so I'm still stuck without a pjone
The service is superb no complaints to company the people everything about this company is pleasant I am truly blessed and happy to be connected to the world for free and I'm happy
I had a phone with another company for two years. I simply transferred my service to Qlink and they say I don't qualify when I definitely do qualify. Representatives are very difficult for me to understand because of their heavy accents.
This company is upsetting they do not speak nor understand English very well and that's extremely frustrating than when you ask to speak to a supervisor your on hold for a 2000 hrs smh I am upset by there lack of not caring to hire people who speak English and understands it. How are these people even getting hire if they can't understand english than I ask to speak to a supervisor and she didn't speak English good either this is extremely frustrating that all these people are working for the supposedly government and do not speak English
I run out of data towards the end of every month with Qlink wireless. I know it is a Government subsidized program but Qlink is being paid to giving us unlimited data! Quit turning the data services off! Thank you.
Their mission statement says "Within minutes you will be approved for UNLIMITED Data, Text, Phone, With 4G / 5G on the fastest network" Those are lies. If you want to pay $15 for 1Gig then feel free to sign up. But this company suckers you into 4.5Gig and never turns on the UNLIMITED. Their offices were raided by the FBI and FCC because they are scum of the earth. Why are they aloud to operate in any capacity?
My phone is 5G ready and the only service i get is G... thats right G. Not 4G or 3G. Just "G"... Its ridiculous and they will put you on to their customer service in Pakistan with a script that only says "WE ARE SORRY BUT WE CANT DO THAT, OR HELP YOU, YOU HAVE TO BUY A PACKAGE OR MINUTES"
DONT GET THIS SERVICE, THEY ARE LIARS!
The only and I mean the only reason I even bothered applying for this EBT service was for the unlimited data because internet is expensive and impossible to upkeep in my area. It says Unlimited Data, Text, and Call. They've now cut my data off twice at the 30 something mark in the middle of the month. If it's not unlimited, stop calling it unlimited. I've read people who called and got it turned back on. Instead, they refused to turn my data back on even though it's supposed to be UNLIMITED. I feel sorry for anyone who actually paid for anything from them because their products are 0 out of 10 in quality and they straight up lie about their plan which I would think regardless if it's free or not, be legal. It's ridiculous I have to wait 20 days to get my data back.
This is my 2 nd qlink sim card I was happy with the first one but some other cellular co tricked me and disconnected my phone. Q link approved me for a2 nd 1 love the free service thank you
It is a big help to have phone service. We have 2 kids in the house and they play games when I drive. It keeps them safely in their seats.
I loved being with Qlink. In some areas it won't pick up, but it really is free everything. Only things I didn't like was the tablet and phone were horrible. Bring your own phone and it's great.
Having this phone service available for me has been a huge lifesaver! Being that I can't afford phone service right now this service has been great help to me!
Two weeks and no problemos. Yep so far I've only had it on now I less than 20 days and no issues it all works. Thank you Q link
The fact that we are in a time in our country where gas prices are through the roof and food expenses as well as rent. This program is a breath of fresh air for anyone just getting by or barely getting by, as a newly single woman i had to rebuild and start over, i'm so thankful
I love u guys so much... I seriously wouldn't know what to do without u. Thank u. U guys have helped me out more than u Kno. I appreciate everything...
I love the service with the unlimited helps alot. Free isn't always the best although I haven't experienced much dropped calls or wifi errors.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.