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QLinkWirelessReviews 806

2.5

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Wonderful program just wish they had better items to choose from such as devices and tablets, the tablet they have does not function really all that will.

Date of experience: June 24, 2022
Texas
2 reviews
1 helpful vote
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Having Q Link kind of reminds me of dial up Internet! Takes forever to send pics or video. Videos don't stream smoothly. I've had a few dropped calls, and the free laptop they advertise is not free! You have to pay like 10.99 for it and it's probably worth 5.00. Customer service people have been friendly. I give 3 stars for that.

Date of experience: June 23, 2022
Kentucky
1 review
2 helpful votes
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Terrible Horrible
June 22, 2022

Qlink! Terrible, terrible, down right horrible! I BOUGHT a phone from them and received it and it was defective. Called them the day I received my phone and it wouldn't read the sim or any other sim they sent after. They will not send me another phone or refund my money! NO STARS FOR THIS REVIEW! Calling BBB now to see how to resolve their mistake!

Date of experience: June 22, 2022
Ohio
1 review
0 helpful votes
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The only bad thing is I don't have a phone to use either my service and I can't afford to just buy one so I'm still stuck without a pjone

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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The service is superb no complaints to company the people everything about this company is pleasant I am truly blessed and happy to be connected to the world for free and I'm happy

Date of experience: June 20, 2022
Kansas
3 reviews
2 helpful votes
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I don't recommend
June 15, 2022

I had a phone with another company for two years. I simply transferred my service to Qlink and they say I don't qualify when I definitely do qualify. Representatives are very difficult for me to understand because of their heavy accents.

Date of experience: June 15, 2022
Texas
1 review
9 helpful votes
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This company is upsetting they do not speak nor understand English very well and that's extremely frustrating than when you ask to speak to a supervisor your on hold for a 2000 hrs smh I am upset by there lack of not caring to hire people who speak English and understands it. How are these people even getting hire if they can't understand english than I ask to speak to a supervisor and she didn't speak English good either this is extremely frustrating that all these people are working for the supposedly government and do not speak English

Date of experience: June 15, 2022
Pennsylvania
1 review
0 helpful votes
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I run out of data towards the end of every month with Qlink wireless. I know it is a Government subsidized program but Qlink is being paid to giving us unlimited data! Quit turning the data services off! Thank you.

Date of experience: June 15, 2022
Arkansas
1 review
4 helpful votes
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Their mission statement says "Within minutes you will be approved for UNLIMITED Data, Text, Phone, With 4G / 5G on the fastest network" Those are lies. If you want to pay $15 for 1Gig then feel free to sign up. But this company suckers you into 4.5Gig and never turns on the UNLIMITED. Their offices were raided by the FBI and FCC because they are scum of the earth. Why are they aloud to operate in any capacity?
My phone is 5G ready and the only service i get is G... thats right G. Not 4G or 3G. Just "G"... Its ridiculous and they will put you on to their customer service in Pakistan with a script that only says "WE ARE SORRY BUT WE CANT DO THAT, OR HELP YOU, YOU HAVE TO BUY A PACKAGE OR MINUTES"
DONT GET THIS SERVICE, THEY ARE LIARS!

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Date of experience: June 14, 2022
Kentucky
1 review
29 helpful votes
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The only and I mean the only reason I even bothered applying for this EBT service was for the unlimited data because internet is expensive and impossible to upkeep in my area. It says Unlimited Data, Text, and Call. They've now cut my data off twice at the 30 something mark in the middle of the month. If it's not unlimited, stop calling it unlimited. I've read people who called and got it turned back on. Instead, they refused to turn my data back on even though it's supposed to be UNLIMITED. I feel sorry for anyone who actually paid for anything from them because their products are 0 out of 10 in quality and they straight up lie about their plan which I would think regardless if it's free or not, be legal. It's ridiculous I have to wait 20 days to get my data back.

Date of experience: June 12, 2022
California
1 review
1 helpful vote
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Love it
June 11, 2022

This is my 2 nd qlink sim card I was happy with the first one but some other cellular co tricked me and disconnected my phone. Q link approved me for a2 nd 1 love the free service thank you

Date of experience: June 11, 2022
Ohio
1 review
0 helpful votes
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It is a big help to have phone service. We have 2 kids in the house and they play games when I drive. It keeps them safely in their seats.

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
Follow Crystal W.
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I loved being with Qlink. In some areas it won't pick up, but it really is free everything. Only things I didn't like was the tablet and phone were horrible. Bring your own phone and it's great.

Date of experience: June 9, 2022
Nevada
1 review
0 helpful votes
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Lifesaver
June 9, 2022

Having this phone service available for me has been a huge lifesaver! Being that I can't afford phone service right now this service has been great help to me!

Date of experience: June 9, 2022
Minnesota
1 review
0 helpful votes
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Two weeks and no problemos. Yep so far I've only had it on now I less than 20 days and no issues it all works. Thank you Q link

Date of experience: June 9, 2022
Pennsylvania
2 reviews
4 helpful votes
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Amazing
June 9, 2022

The fact that we are in a time in our country where gas prices are through the roof and food expenses as well as rent. This program is a breath of fresh air for anyone just getting by or barely getting by, as a newly single woman i had to rebuild and start over, i'm so thankful

Date of experience: June 8, 2022
Montana
1 review
0 helpful votes
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Best by far
June 5, 2022

I love u guys so much... I seriously wouldn't know what to do without u. Thank u. U guys have helped me out more than u Kno. I appreciate everything...

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
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Awesome
June 4, 2022

It's great but he slowed dowI love the service. ZOts better than my girlfriend paid service. Qlink Rocks

Date of experience: June 4, 2022
Nevada
1 review
0 helpful votes
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Tina
June 4, 2022

Great service very dependable and reliable it's free and beneficial bundle deals are very affordable as well thanks I appreciate it

Date of experience: June 3, 2022
New Mexico
1 review
0 helpful votes
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I love the service with the unlimited helps alot. Free isn't always the best although I haven't experienced much dropped calls or wifi errors.

Date of experience: June 3, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115