The Pyramid Collection

Negative Zero Stars. I purchased the Boho Jacket ($95) on Feb 2.2022. It arrived a month later and was nothing like the picture. Poor quality, garish color. I immediately called the company to let them know I was returning the item and wanted the charge on my credit card reversed. I packed it back in same package it came in, affixed the handy provided return sticker and returned it in the same hour after arrival on March 3. Two weeks later I called and emailed to ask about my credit. Card reimbursement. They claimed the package had not arrived to their Massachusetts location, but that they would email me as soon as it did and then give me the refund. On April 1,2022 - I am still waiting for the confirmation email and credit card charge refund. I called and emailed Pyramid and got an automatic message thanking me for my patience and that there was high call volume due to covid-19. So no answer. Hope I am wrong but I believe I have been scammed. I am making complaint to Better Business Bureau and my credit card company.

So I bought something about a year ago. When I bought it I didn't sign up for anything but buying my stuff. That's why you got to read the fine print. There was a box checked off for VIP. Didn't realize it. You get a category monthly that has pretty much the same thing in it as the month before. It cost 14.95. I have cancelled it time and time again. Only 1 time did I get a response but he didn't do anything. It shouldn't be this difficult to cancel this. I hate calling. I have super bad social anxiety which resorts me in barely leaving my house except to work. So I haven't called, BUT I shouldn't have to for something like this. So yes. No I am never buying from there company. And yes. I think there a horrible company.

I used to love this catalog and the things I could find. The spiritual trinkets and witchy clothes. Things you couldn't find elsewhere. Today I got the catalog and was excited. Instead of the awesome things I used to find it was a catalog of suburban housewives clothing. The kind of ordinary things you find at Macys or even Walmart. NOTHING AT ALL interested me. The prices are rediculous. I like interesting and unique flowy clothes. Sadly this new catalog is a completely redone set of Walmart or target suburban housewives totally ordinary bland and ugly clothing. Disgusting. I threw it immediately in the trash.

In mid-May I ordered earrings, a pendant and chain for the pendant for a life long friend for her birthday on June 1st. The first two items arrived in about 2 weeks. The pendant was now showing as on back order. I finally received what was supposed to have been the pendant two weeks ago. It was not the pendant, it was a ring. I returned it with the paperwork completed to have the pendant, that was originally ordered, re-ordered. Two weeks in, no word, I called customer service and was told they did not enter a replacement order that I would have to place another order and pay upfront, before receiving the credit for the item never purchased. My friend's birthday is now going on two months ago and I still do not have her gift. I have never experienced a problem in the past with Pyramid Collection but apparently that is how business is conducted now. And no one is the least bit concerned that a long time customer is now a NO TIME customer.

Save yourself the time, headache and money and do NOT buy from this company. They repeatedly lied to me and the friend that purchased a September bday present for me, and just now... two solid months later sent the exchange but then sent it to the wrong address. I personally spent over 2 hours on the phone with customer service who simply lied to me. I will never, nor will my friend, EVER buy from this scheister outfit again.

Do not order from this company. The quality of the merchandise is only so-so. I ordered a costume and only kept it because I was able to make alterations and "make it work". Then started getting charged a $14.95 monthly charge on my credit card. I protested the charge with my bank and they removed it. When I emailed Pyramid Collection to inquire about the charge they stated that I signed up for "VIP Membership" when I placed my order. I did NOT sign up for anything! Apparently there is some "box" in the fine print that is already checked. If you don't know it is there and don't uncheck the box you are automatically signed up and charged $14.95 monthly!

My husband purchased a tunic and a necklace for me for Christmas using a standard visa gift card. He made the purchase over the phone and it went off without a hitch. Over a month later and nothing arrived. He called and was told that Shipping was running late and it would be here soon. A month later he called back again (well after Christmas now) and this time was told there was no record of the order and they don't accept gift card payments. (When he made the payment they had said none of this) He had thrown the card away believing the $80 had been charged off of it.
So $80 down the tubes and nothing but their double talk and excuses to show for it.
Thanks "Pyramid Collection", hope you enjoy scamming everyone.

In addition to the VIP scam as described by many reviews on this site, The Pyramid Collection also will not post my negative review on their web site. I have tried and tried, and contacted customer service numerous times, and they will not resolve the issue.

The item I ordered is not as shown and as described on the web site. The biggest problem is the color. It was described as periwinkle, and appears periwinkle (a light blueish violet) in their picture. However the item I received is darker and not bluish. I would simply describe it as light purple. The color does not work well with my skintone and I never would have bought it if I'd known what color it would actually be.

I am not about to go through the hassle of returning the item and hoping that I would actually get a credit for it. Lesson learned, I will never buy from this site again.

I ordered two tops that did not fill well so I returned them. The quality of the clothing was fine, just not a good fit. I got the order quickly and I got my refund quickly. Customer Service could be a bit nicer but they were not rude. The reason I did not give 5 stars is because of their VIP thing - it is a bit deceiving and who shops enough to want to pay $14.95/month?!? I cancelled it right away (my point of contact w/ customer service) and so far so good. My other peeve with them is that you have to pay to return clothes. But, if you know your size and like the clothes I wouldn't hesitate to purchase from this company. They have some interesting clothes at a fair price.

Ordered an item for my wife. I did not pay for upgraded shipping, so it skipped around the country for 14 days before being delivered. In the purchase process, I joined the VIP membership to have my shipping charge rebated, as there was an offer for a free trial month. There was a very cumbersome process to provide proof of purchase and eventually, they approved my rebate. Now I find that checks are sent out the month following approval of the rebate. WTF! I will be canceling that trial offer before they ding my credit card for the ridiculous $14.95 MONTHLY fee. Since I will have to do so before I actually receive my rebate, I wonder if it will conveniently not arrive.?.?

I ordered a dress on February 8. My Card was charged right away and only then was I notified that there would be a delay in shipping because Pyramid is moving to a new Warehouse. February 14 my item finally shipped via Fedex Smartpost. The estimated delivery was displayed for February 21. I have tried to be patient, but today i discovered my order has been delayed once again for 3 more days. Pyramid should have upgraded my shipping free of charge. It was very wrong that I wasn't told about their warehouse moving until after they charged my card. I hope my item gets here soon and is not damaged. I wish I had checked this review site before placing my order too. I will never order from Pyramid again. Never. Also if any other merchants use the Fedex Smartpost I will not order from them either. I am very upset and disappointed. I might even contact the BBB.

I ordered clothes from Pyramid. They sent the jacket too small, and I wrote to them and they sent they would send the correct size regardless of whether or not I sent back the first jacket, so I put it on the shelf to package eventually. It never arrived. Finally I sent the first jacket back, but got no email reassurance of my return, not even a rejection letter. I like their clothes but unsubscribed from their mailing list because I will never purchase from them again.

Like others here, I found a $14.95 charge on my bank statement for VIP membership. When I called Pyramid about, I obviously wasn't the first person to complain, as the man I spoke to had a BS answer ready. He had the nerve to tell me I did this to myself, and when I entered my email address, that was considered my electronic signature authorizing them to bill me for the VIP membership. After reading the other reviews, I see there is a small out of the way box that is already checked and if not careful, and unless you uncheck it, then you are signing up. What an unscrupulous and deceitful way to do business! I have heard of these kinds of things and am always careful, but to find out this company is pulling this kind of stunt, I will NEVER do business with them again. The merchandise is low quality compared to the price, some of it is ridiculous looking anyway, and you can get the same elsewhere on the internet for less. Stay away!

Hi, I Purchased 4 items on 10/11/20. I received the Greensleeve sweater jacket Multi- UNEVEN SIDES- CHEAP QUALITY- I Paid $79.95 for this item. Please do not purchase this sweater, The Salvation Army would not be able to resale it. It lopsided when you put it on. Shipping was $31.94 for Regular shipping and I'm keeping the tank top which is a little better Quality. I also had 2 dresses that I found out our going to be 4 weeks behind in receiving. One was the Halloween dress so I canceled both dresses. I will not Purchase from this Company ever again. Very Disappointed with the Quality of there clothes. Thank You, Maria

I usually do not order from catalogs, but a really like one of the leggings. The price was $29.99 but by the time everything was added up it came to $42.50 That is a lot considering I can find a terrific leggings for $12, I know how to shop. Anyway the legging was not as nice as on the picture, the material was cheap.
I am sending it back and let you know what kind of experience I had with customer service.
One more thing what the heck is the Covid charge on the bill? I never seen it anywhere else... Blame everything on Covid...

From what I have been able to discover, the major goal of the Pyramid Collection is to get you to order. Not to deliver your order, just to get your money. Gee, THANKS. I am apparently out a decent sum of money (I'm a senior on a fixed budget) and no resolution in sight. No merchandise, no money, no apology - NOTHING.

I ordered a number of items on June 18,2018. They were too large so I exchanged them right away through my office. I called them to follow up on this return. They received it and I waited for the exchange. They confirmed receipt of the items. Today on August 13th, I called and asked where the exchanged items were. They told me they were never sent, instead, they said the gave me a refund. They said it was the fault of the warehouse who ignored the exchange request. I was outraged because I wanted them for a trip. It is now at the end of the summer. The customer service rep sounded like he had the IQ of a child and could not comprehend my upset. I told him that they could have followed up and told me that they refunded my card. I now have to follow up with the bank because they didn't bother to tell me, rather keep me waiting for items that were never coming.