The Pyramid CollectionReviews 110

Negative Zero Stars. I purchased the Boho Jacket ($95) on Feb 2.2022. It arrived a month later and was nothing like the picture. Poor quality, garish color. I immediately called the company to let them know I was returning the item and wanted the charge on my credit card reversed. I packed it back in same package it came in, affixed the handy provided return sticker and returned it in the same hour after arrival on March 3. Two weeks later I called and emailed to ask about my credit. Card reimbursement. They claimed the package had not arrived to their Massachusetts location, but that they would email me as soon as it did and then give me the refund. On April 1,2022 - I am still waiting for the confirmation email and credit card charge refund. I called and emailed Pyramid and got an automatic message thanking me for my patience and that there was high call volume due to covid-19. So no answer. Hope I am wrong but I believe I have been scammed. I am making complaint to Better Business Bureau and my credit card company.

I bought a dress and duster it was very nice but I ordered a small it was to big so I sent it back to exchange it for a extra small THEY CHARGED ME A RESTOCKING FEE FOR AN EXCHANGE THEN WHEN I GOT IT THE DRESS AND DUSTER WERE NOT THE SAME SHADE OF COLOR SO I SENT IT BACK AND AGAIN I HAD TO PAY A RESTOCKING FEE SO MY DRESS AND DUSTER WERE 179 WITH SHIPPING AFTER PAYING THE RESTOCKING FEE TWICE I ENDED UP GETTING 125 DOLLARS BACK THIS WAS OUTRAGEOUS DO NOT BUY FROM THIS COMPANY!

Ordered a hooded jacket dress Dec 5, received a sleeveless summer weight dress that is not even close to the item ordered. Received today, Feb 8,2022. I'll update if these incompetent people do not process my refund in a timely manner. I wish I had read the company's reviews first. Lesson learned for a nearly $100 disaster purchase.

Ordered an item for my wife. I did not pay for upgraded shipping, so it skipped around the country for 14 days before being delivered. In the purchase process, I joined the VIP membership to have my shipping charge rebated, as there was an offer for a free trial month. There was a very cumbersome process to provide proof of purchase and eventually, they approved my rebate. Now I find that checks are sent out the month following approval of the rebate. WTF! I will be canceling that trial offer before they ding my credit card for the ridiculous $14.95 MONTHLY fee. Since I will have to do so before I actually receive my rebate, I wonder if it will conveniently not arrive.?.?

1) You never get the items you order. You'll die waiting
2) They do constantly tell you your information doesn't match
3) No matter what kind of payment you send them they will return it and tell you your credit is no good
4) If by some miracle they do send an item. Guaranteed it will be the wrong size and a much cheaper
version of what is shown in the catalogue
5) Customer service actually answered the phone but I believe it is a bot or something similar

Terrible company. I purchased a sweater $99 +$15 ship. Arrived used/worn-Had to pay $9 to return it.

Save yourself the time, headache and money and do NOT buy from this company. They repeatedly lied to me and the friend that purchased a September bday present for me, and just now... two solid months later sent the exchange but then sent it to the wrong address. I personally spent over 2 hours on the phone with customer service who simply lied to me. I will never, nor will my friend, EVER buy from this scheister outfit again.

I am not sure what is going on with this company. Maybe they changed ownership but I have purchased many items years ago with no issues. This is why I trusted them not to read reviews. I have recently made a purchase 3 weeks ago and still waiting for my item. I have called several times just to get the run around and a whole lotta "I'm sorry's." They never even shipped and said they would the next day and that never happened. Then they told me I would get credit for shipping for my troubles. That never happened. They were supposed to send confirmation emails for refund and shipping. Still waiting! They said it shipped today, but I won't get a confirmation email for 24 hours? WTH? My patience is running thin. Buyer Beware!

From what I have been able to discover, the major goal of the Pyramid Collection is to get you to order. Not to deliver your order, just to get your money. Gee, THANKS. I am apparently out a decent sum of money (I'm a senior on a fixed budget) and no resolution in sight. No merchandise, no money, no apology - NOTHING.

Unfortunately I had to give them one star because a 0 is available. I had ordered before without too much bad to say, however on Oct 11,2021 bought almost 300 in items. Still waiting. Customer service can't help, the website has been down for weeks. Yet they will take your orders and your money. The Website states they are located in the US, however none of the representatives speak English very well.
I will never buy from them again.

In addition to the VIP scam as described by many reviews on this site, The Pyramid Collection also will not post my negative review on their web site. I have tried and tried, and contacted customer service numerous times, and they will not resolve the issue.

The item I ordered is not as shown and as described on the web site. The biggest problem is the color. It was described as periwinkle, and appears periwinkle (a light blueish violet) in their picture. However the item I received is darker and not bluish. I would simply describe it as light purple. The color does not work well with my skintone and I never would have bought it if I'd known what color it would actually be.

I am not about to go through the hassle of returning the item and hoping that I would actually get a credit for it. Lesson learned, I will never buy from this site again.

While Pyramid Collection has some awesome clothes, their customer service has always been lax. I've be (trying) to deal with them for over 8 years I guess... but I haven't ordered that much because the company scares me after so many errors. Okay, so now? This is 2020. I placed an order out of probably sheer boredom without thinking about how crappy they really are. So I get the item. I am a medium. What I received was a child's size medium. Sent it back, but it got lost in the tracking. I contacted Pyramid, and they just said this is par for the course, quite normal for them. Now... this is the kicker: I wanted an exchange, right? So what they did was to charge my debit card AGAIN for the same item, $120. And then, they said, we will issue a refund to balance it out. If I did not have a balance in my bank, this horrible company could have put me in the red, in overdraft. They NEVER explained to me how they were going to handle my exchange. Okay, and much, much, worse, they are using Covid19 as an excuse for their lousy customer service! Their customer service has ALWAYS been lousy. But they not grasp on to this pandemic as a way to try to excuse their behavior. Holy Moses, do NOT order from these people!

I usually do not order from catalogs, but a really like one of the leggings. The price was $29.99 but by the time everything was added up it came to $42.50 That is a lot considering I can find a terrific leggings for $12, I know how to shop. Anyway the legging was not as nice as on the picture, the material was cheap.
I am sending it back and let you know what kind of experience I had with customer service.
One more thing what the heck is the Covid charge on the bill? I never seen it anywhere else... Blame everything on Covid...