The Pyramid Collection

Called customer service to make sure if I ordered from them, when would my order be shipped? I ordered on 4-7-2018. Pyramid said they would ship the following Monday 4-9-2018. I called on the 12th customer service said they had inventory and they were closed for one week. On the 7th customer service didn't say anything about being closed. Customer service said Fed Ex received my package the 12th (I didn't receive an e-mail with a shipping date). Guess what! Fed Ex just received my package and its the 16th... Now I have to wait a minimum of 10 days to receive my dress. This company's clothing line is nice! Thru the years I've ordered many times. Their customer service and shipping practices are the worst.

I ordered 2 dresses, 1 week apart for my Daughters wedding in 2005, the 1st one came, it fit but was a little tight. ( i am petite ( 5'0 - 97lbs at the time) The 2nd dress, the one I ended up wearing, arrived days before the wedding and git perfect, Beautiful dress, i still have and wear it. My Daughter is now getting remarried its the beginning of july, the wedding is in October. I'm still 5'0 tall but now 110lbs. I' m petite but large chested, have no idea if i should order a Small (6-8) or Med (10-12) my measurements dont even match their sizing chart (I,'m 36c - 29 - 34) so, according to the size chart, i need a Med on top and Small on bottom. Ordering a Small 6-8 in 2 wks, just to make sure it gets here in time, praying it fits. Hope it packs good, i have to travel from New Orleans to Georgia for the wedding.

I ORDERED A DRESS AND CHOKER IN JANUARY THEY TOOK MY MONEY AND SENT SAID ITEMS BUT I RECEIVED NO TRACKING ADVICE AFTER MANY REPEATED REQUESTS FOR ONE. I RECEIVED ONE AFTER AUSTRALIA POST IN THEIR INFINITE WISDOM SENT IT BACK TO AMERICA SAYING THE ADDRESS WAS WRONG? I RECEIVED AN EMAIL 2 WEEKS AGO SAYING THEY WERE REFUNDING MY MONEY WITHIN 72 HOURS AND I STILL HAVE NOT GOT IT. QUESTION DOES AMERICA HAVE CUSTOMER CONSUMER LAWS TO PROTECT CUSTOMERS FROM GETTING RIPPED OFF. THE PYRAMID COLLECTION WOULD NOT EVEN RESEND MY ITEMS TO THE CORRECT ADDRESS GOD KNOWS I PAID ENOUGH MONEY IN POSTAGE FOR THEM TO DO SO. I AM NOW $350 AU OUT OF POCKET AND NO ITEMS

I did see some scary reviews for the pyramid collection store online but I had been looking for a purse like they offered for several years now. Its a quilt like patchwork purse and my husband had bought me one years ago at a surf shop in Florida who dont carry them anymore. Nor have I been able to find anything like it anywhere else online or in brick and mortar. So I went ahead and ordered and a couple of other things.
Got here earlier then expected even though I used slowest mail possible to keep down the price. The quality is better then the one I had before. The purse is beautiful and strong and very well made. I am also impressed that they utilize Fair trade products which means a lot to me. I just want people to know you dont have to be afraid to order from the pyramid collection. If they had problems in the past, they must have worked them out. Maybe just dont fill out the free delivery on future orders if you fill out this thing. I heard people were getting charged and didnt expect it.

While Pyramid Collection has some awesome clothes, their customer service has always been lax. I've be (trying) to deal with them for over 8 years I guess... but I haven't ordered that much because the company scares me after so many errors. Okay, so now? This is 2020. I placed an order out of probably sheer boredom without thinking about how crappy they really are. So I get the item. I am a medium. What I received was a child's size medium. Sent it back, but it got lost in the tracking. I contacted Pyramid, and they just said this is par for the course, quite normal for them. Now... this is the kicker: I wanted an exchange, right? So what they did was to charge my debit card AGAIN for the same item, $120. And then, they said, we will issue a refund to balance it out. If I did not have a balance in my bank, this horrible company could have put me in the red, in overdraft. They NEVER explained to me how they were going to handle my exchange. Okay, and much, much, worse, they are using Covid19 as an excuse for their lousy customer service! Their customer service has ALWAYS been lousy. But they not grasp on to this pandemic as a way to try to excuse their behavior. Holy Moses, do NOT order from these people!

--They charge a lot for shipping ($10.95 and it's not shipped expedited, or in a box, or with insurance, clearly they're just trying to make money on the shipping).
--It's kind of cheaply made. The stitching was already coming out in half a dozen places when I got my vest. The only reason I didn't return it is because the return process looks kind of skeevy. They charge you almost $8 for a return and it doesn't look like you get your shipping money back. So that's a $19 loss for a return that takes 4-6 weeks to process.
--It's really, really wide. It's a one size fits all but I'm a size 18 so I didn't think it would be quite as big on me as it is. I swim in it so I can't imagine what it's like for someone significantly smaller than I am.
--I tried to leave a review on their website and got an error message. As all the other reviews for this item were positive I strongly suspect that their website is set to give an error message for reviews two stars or lower.

In conclusion: I don't exactly regret getting the vest but I feel kind of cheated on the shipping amount and the qualify of the item. I won't be purchasing from Pyramid again.

I have been a fan of Pyramid Collection for almost 15 years- never bought until now though. Sadly I already wish I hadn't. Insanely slow shipping, sorta useless customer service (they continue to read a script no matter what you say- they don't have the ability to fix anything really) and CHEAP clothes! Not the quality I thought I was paying for considering the insane prices. I bought a dress, top and pants, all XS and all three of them were HUGE with so much extra fabric! I'm 5'3" and I looked like I was playing dress up in my big sister's clothes :( Also I bought a pair of ankle strap gladiator sandals in my size- but the strap around the ankle part is huge and tightening the buckles just makes it pull weird. Also they are incredibly cheap material. I call customer service and find out I have to pay to return it all. After speaking with 3 different levels of management they finally tell me they will reimburse the shipping I have to pay, after I send everything back and they receive it. Such a hassle- just stay away!

I placed an order with this company on 19 September. On 30 September, I was informed that the order was shipped. By 23 October, I had still not received the order. I called customer service, and was informed that I had cancelled the order, which I certainly had not. I reordered the items that were still available. The foreign customer service service representative kept trying to get me to buy more merchandise with an offer of 15% off. I told him I did not have a catalog in front of me. He persisted, not listening, continuing to try to get me to order more merchandise, which I did not have access to where I was calling from.
On 16 November, I had still not received the order, and it had apparently not been shipped. As before, I spoke with an overseas customer service representative who kept calling me by the wrong name, since my billing information was different than my shipping information for this order. I finally cancelled the order, at least I think so. I asked the customer service representative to send me an email confirming the cancellation, which I was told they could not guarantee they would do. Seriously, the worst customer service experience I have ever had in trying to order merchandise.

I bought a dress and duster it was very nice but I ordered a small it was to big so I sent it back to exchange it for a extra small THEY CHARGED ME A RESTOCKING FEE FOR AN EXCHANGE THEN WHEN I GOT IT THE DRESS AND DUSTER WERE NOT THE SAME SHADE OF COLOR SO I SENT IT BACK AND AGAIN I HAD TO PAY A RESTOCKING FEE SO MY DRESS AND DUSTER WERE 179 WITH SHIPPING AFTER PAYING THE RESTOCKING FEE TWICE I ENDED UP GETTING 125 DOLLARS BACK THIS WAS OUTRAGEOUS DO NOT BUY FROM THIS COMPANY!

Terrible company. I purchased a sweater $99 +$15 ship. Arrived used/worn-Had to pay $9 to return it.

PAPER THIN MATERIAL, MADE IN CHINA CRAP, WAY WAY OVER PRICED FOR QUALITY! THAN THEY CHARGE YOU FOR THE RETURN / TERRIBLE