Russell Cellular convinced me this was a great screen protector. I paid $40 for it and it cracked and peeled off my phone the very next day. Do not purchase this. They claim they will replace it but you have to pay $10 to get it shipped. It is not even worth the $10 and you may never get it send to you.
Supposedly there is a warranty for their screen protector. When you request a replacement, they charge you a $10 shipping fee. I paid $40 for this screen protector which weights nothing to ship. On Amazon I can purchase the same screen protector for $11, so how can you claim that this product is warranty?
Have had two other screen protectors pop off and break when the protector hit the ground, I guess the phone was saved but it's a pure hassle trying to get puregear to do any warranty. I had to pay a surcharge and get my phone carrier to warranty protector. I will never buy their products again. The uploaded pic is from today when I dropped the phone on linoleum... the protector popped off.
I ordered a screen protector on April 11th because it wasn't available in the store. It is now almost a month later. Still nothing. If you email them it's practically a robot response days later. This company should be out of business. Why do you pay for a warranty if it's the biggest inconvenience ever receiving the product?!
Unfortunately my phone was on top of my car and fell off when I was driving. A tractor-trailer ran over it and when I went to look at damage I couldn't believe it. The phone itself was not workable probably due to the weight of the tractor-trailer however when I took off the screen protector the phone was in immaculate shape. The screen protector not so much. But it definitely did its job. Not a scratch on the phone. Well worth the money for the screen protector and will always use this product for future phones!
I bought a Pure-gear tempered glass screen protector from Verizon and it was expensive. I had Verizon install it too. The first time I dropped my phone the screen on my Samsung Note 8 cracked and I had to replace it for $360. I also had an expensive case I bought at Verizon on it. I don't recommend Verizon for selling me junk or Pure Gear for their tempered glass screen protectors that do not work.
My screen cracked. With a spint store putting it on the phone i submitted a claim and they gave me a run around so i ended up paying for the repair and they did nothing but want me to buy a new liquid glass lol
Don't fall for it. I had a phone that landed on a rock. The screen cracked. The crack was bad enough that I had to replace my phone. Because i had to REPLACE the $800 phone vs. $100 screen, they would NOT honor the warranty of $100! This is a bad product and a joke of a warranty. Don't waste you time... go back to trusted brands like Otterbox, etc.
I didn't even drop my phone, it was in my purse and I go to get my phone and I see that the screen protector cracked. How is this going to protect my phone screen if it cracks at the slightest bump? I also scratched the screen protector somehow and it grew into a giant crack that runs across my whole screen. Within the first night of having it it had already cracked. Save your money, don't buy this POS
This one cracked a day after putting it on, very carefully I might add. No injury, trauma or rough treatment of any kind. Each time I pay the shipping fee and each time it breaks within a month of use. I am at 100 dollars so far and I will stop getting a new one sent as there is no point. DONT WASTE YOUR MONEY.
Don't buy any of this products. I bought a glass screen protector and the next day, this broke only I touch the phone with a bottle that is ridiculous! I've been trying to register the product to claim the warranty because they said that is lifetime warranty but they didn't answer my email and when I call, they never answer the phone this is a scam I paid
$65 for that. Verizon and Puregear has to be suited! They are robbing people...
I was sold a Pure Gear screen protector when I got my new phone, Samsung S23 ultra. The screen proctor is on the expensive side, but I purchased it because I was told it has a lifetime warranty. If it breaks you get a new one. They forgot to mention the shipping fees. When I found out it was $8.50 for shipping, it was annoying but not the end of the world. I went to order a replacement last week because the screen protector was cracked. The cost is $21.95USD for SHIPPING. By the time you add exchange rate and maybe tax, it will be between $25 and $30 for shipping. That's close to the cost of the screen protector and you have to wait at lest 10 days to get it.
When I contacted the company to question the excessive cost of shipping, they said it was because they didn't have a distributor in Canada. Thanking me for understanding!
I'm going back to the store to let them know of my experience so they don't keep promoting this.
My issue is not with the product but with the company. If you sell a product in Canada, then you need to make the replacement available at a reasonable cost, not at nearly the cost of the original purchase. I can get 2 screen proctors from a different company for the cost of their shipping.
Stores are promoting this screen protector thinking it's a good deal. It isn't at all!
I am very disappointed with this company. Be advised that this company is open for business to sale their products but are closed when it comes to claims. It is disgusting that they are using the current Corona Virus Pandemic as an excuse to be closed for claims while other company are honoring their claims with employees that are working from home. I will never purchase anything else from them again and I strongly recommend anyone else do the same.
When Verizon sold them to me for 50 bucks each they didn't tell me I had to go back to pure gear and fill out a bull$#*! form to get new screen protectors then they charged me $22 to ship them because they wouldn't ship them both together had to pack them individually whole deal is a rip-off stay away from them.
I purchased a screen protector from them through AT&T and 3 months later the screen glass protector cracked i tried to reach out to them and as of now still haven't heard from them they do not have a phone number (which is very odd) so i will never buy this product again.
This is one of the worst products you can possibly buy, entirely. It cracks incredibly easily, and the "warrantee" is false. They charge almost 1/3rd of what you would pay to buy a new screen protector in store, for the delivery fee.
The people who are in charge of this product should be ashamed. Unfortunately, I have a Motorola phone, so very few screen protectors match with my phone. I am forced to buy this piece of garbage. I disdain this product, and this company.
I got my pure gear tempered glass last year when i bought my iphone. Thank god it worked. I dropped my phone so many times and the screen protector saved my screen! No doubt it had a few lines on it, but my glass never broke! Finally i dropped my phone and the back glass shattered, but i didn't have a protector on it either. I came to the website to order another one and read all the reviews ( They are a bit suspect since many are dated the same date) Nevertheless i will buy another one if i can find the same one i had before. Although i never tried the warranty dept it appears it could use some better customer service. Thanks PureGear!
Please be careful buying this. I did have a screen break very easily too. I did receive a replacement over a month later; and then a second one without my requesting it. This means they charged my card without permission for shipping costs. I have made over 10 calls and emails and a written letter to them, a report to BBB. I am awaiting payment for my screen repair. They don't callback or email either. I don't know what to do but hope no one else has this problem. I also pleaded with my local Verizon store to look into but they did not or would not (that's another story). Help.
I only give a 1 since 0 isnt an option
Screen cracked 3 days after placing. All I did is grip phone side ways. It wasn't even dropped. I asked for replace at retail store and was denied with the following explanation:
"Thank you for your follow up. We do apologize for the issues you have experienced. Our policy has recently been revised; therefore it is required for all customers to complete a Warranty Claim Form and pay for shipping. You will find that this policy is standard throughout the industry and with our competitors.
Best Regards"
Well I'm not spending another peny on these screens. I got better results from my Dollar Tree screen protectors in the past.
Learned my lesson.
I purchased a screen protector from Puregear which was $50. I know a lot of money for a screen protector considering I could pick one up for $5. Well, you do not get what you pay for. It cracked within a month. I had the warranty in place so I thought I would get another one for free. That was true but after I pay a $13 shipping fee. That's insane. So, now I'd be in $13 more for this overpriced protector. I did not do it and I went to 5 Below and bought one that is working just fine.
Overview
Puregear has a rating of 1.1 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Puregear most frequently mention screen protector, customer service and lifetime warranty. Puregear ranks 202nd among Mobile Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members