Because PureGear would not answer my 3 phone calls, and not reply to any of my 3 voice messages, and not answer my 2 emails, from 9/28/19 thru 10/17/19, I can only assume they will not honor their warranty for one of my cell phone Glass Screen Protectors which is defective - it falls off after 9 months of use (has a 1 year warranty), but it is not broken. It was a very good Glass Screen Protector until it started falling off. Our other Glass Screen Protector is fine. Both Car Charges are also fine. So, after talking with the AT&T Store, where I purchased 4 PureGear items, at the store's suggestion, I have purchased another Tempered Glass Screen Protector from a different supplier not thru the store as a replacement for 1 of our 2 Galaxy 9 phones. FYI - PureGear did have my customer account information and a copy of my receipt available through their website, including my 9/28/19 email. But, they never accepted my claim, and as I previously mentioned they never replied or actually answered any questions.
What a piece of garbage this company is pushing the warranty cost as much as the purchase price lasted less than 24 hours
The liquid and the glass one are pure garbage. The don't do what they claim. Dropped my phone once & the face shattered.
After only a month my screen cracks and phone is not repairable. Not they tell me I can't do a claim. I will never buy another one.
The adhesion on one corner would not stick. Tried for six weeks to get them to honor the Lifetime Warranty.
No response. The protectors are junk!
The cellular store employee convinced me to purchase this product with life time warranty. Yes it will take me a lifetime to replace it...
Screen protector cracked after sliding out of my pocket sitting in car. The phone slid down less than a foot and cracked the protector.
Don't buy Pure-Gear Products - the registration process continues to freeze-up and not work. The entire process is a joke.
Bought 2 and fingerprint sensor didn't work through the screen. Went back to Verizon and they wouldn't give a refund. DONT BUY IT...
Impossible register one product and screen protector it's a trash come out it self if you want your replacement $11 shipping
BEWARE BEWARE BEWARE This company is a complete run around absolute Scumbags that will manipulate backwords and forwards to not have to honor their warranties
All reviews are bad. Want you to pay $12 to ship their replacement if you even teceive. The $100 towatds a cracked screen dosent exist... SCAM
DO NOT WASTE YOUR MONEY! It is impossible to contact these@$$!$ I purchased a screen protector and it cracked within the first week!
DO NOT total junk breaks and charge for shipping on replacement
AND did not protect my brand new phone from screen being damaged!
Terrible product... screen protector cracked within days (no drop) then they charge $12 for replacement (shipping)... IS THAT A JOKE! HIGHWAY ROBBERY
Overview
Puregear has a rating of 1.1 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Puregear most frequently mention screen protector, customer service and lifetime warranty. Puregear ranks 202nd among Mobile Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members