Puregear

Never dropped mine or my wife's galaxy 21 and they both cracked in the same place in 45 days after Verizon put them on. Way too much money and shame on Verizon for selling junk

One of the worst companies to deal with. Bought 6 phones with cases and screen protectors. Our gut feeling was initially to wait and get the tempered glass from somewhere else but the retailer talked us into Pure Gear because of their "pledge" and lifetime warranty. Tried to register warranties, a step you are required to do, out of 6 only 2 were honored and the rest were told they don't qualify. Upon contacting support to find out what is wrong finally received a computer generated response 10 days later stating the same thing I was inquiring about. Do not believe what anyone says trying to sell you the product. AND as if that wasn't enough 1 of the screen protectors has never adhered correctly to a brand new phone with no dust/finger prints/anything on screen, another screen protector has already cracked when the phone has never been mishandled in any way and 3 more have begun peeling away from phone face. Save yourself money and buy Zagg if you want the lifetime warranty/peace of mind or buy an inexpensive glass from somewhere else (at least you are not out a ton of money if it cracks/peels).

TERRIBLE PRODUCT. PAID $65 FOR STEEL 360 SCREEN PROTECTOR AND 8 DAYS LATER THE SCREEN PROTECTOR STARTED CRACKING AND SPLINTERING GLASS AND I NEVER EVEN DROPPED THE PHONE. BOUGHT AT A VICTRA VERIZON STORE AND THEY REFUSED TO HELP. APPARENTLY THEY CANT ACCEPT RETURNS FOR THIS PRODUCT. AND WHEN YOU CONTACT THE PURE GEAR THEY HAVE NO PHONE NUMBER TO CALL AND YOU MUST USE EMAIL. THEY WANT $12 FOR SHIPPING AFTER THEY SELL FAULTY PRODUCTS. FINALLY GOT A HOLD OF SOMEONE WHO SAYS THEY'LL REPLACE IT ONCE FOR FREE BUT I NEED TO PAY THE SHIPPING NEXT TIME. WAITING TO SEE IF I RECEIVE ANOTHER ONE AND IF IT LASTS. BUT I WOULD NOT RECOMMEND. PIECE OF GARBAGE! VERY DISAPPOINTING WHEN YOU WASTE YOUR MONEY

The first night I got my s9plus the screen protector fell off I tired taking it back to get my money back but they said I couldn't do that and that I needed to contact the manufacturer to get an replacement they also said it was only gonna cost 5 bucks. Well when I did my claim I seen I had to spend 10 bucks not 5 so I just paid it when I should of just went with another screen protector because the new one I just got cracked already just from it being in my pocket l. $#*! this product never buying from this company again

Screen cracked in pieces before I could even put it on my phone. Do not purchase and do not recommend.

I bought a new S8. Stopped and picked up Protect Screen at T-Mobile. They told me Pure-Gear has an awesome guarantee... etc. So I bought it, but before I install it I check them out on YouTube. Out of all the videos I see, not one showing how good it protects with a few unhappy customers that their screen is cracked and does not work and Pure-gear does not respond to warranty etc. I post a few comment about this on Pure-gear YouTube videos... etc. I get a response from all YT videos from Pure-gear stating if I have any warranty issues to contact them through Facebook. Now this just pissed me off! Why do I need to use my social media account for warranty issues? I check them out on the BBB... not one positive review... at the time there are 57 complaints and 1 neutral review and 12 negative reviews. I responded back on 5-6 videos on just how stupid it is for me to use my Facebook account for a warranty issue especially when having to register the product online... etc. I also informed them they need to honor their warranty and stated the BBB problems. My question now is... Why did they disable comments on all the video's I commented on? Anyway, I returned the product for a full refund! Sometimes when you're shopping we know nothing about the product... before you take it out of the box it pays to investigate!

It was sold as a strong protector with lifetime warranty. It is a scam. I paid $40 for mine and two weeks later it was broken. I tried to execute the warranty and they asked for $10 for shipping and handling. I paid the $10, and I got the wrong protector. I called and sent e-mails and after weeks trying I finally had someone who sent me the wrong protector again! After 20 e-mails back and forth I went back to the store and the AT&T store manager told me they have had the same issue so many times that they stop selling that brand! DO NOT BUY PURE GEAR PLEASE! With my previous iPhone I had a $10 protector from Amazon and lasted 3 years and still intact! I FEEL THEY STOLE MY MONEY!

I bought a New Samsung S10+ about 3 weeks ago and the salesman at AT&T told me to go with your product. Your product doesn't do what it says it does. I have the Liquid Glass protector on my phone and it is supposed to be scratch resistant. I put my phone in my pocket where nothing could scratch it and when I pulled out my phone, there were scratches and markings all over the screen. I went back to AT&T and the employee put two new applications on top of the older one at no cost but the scratches looked like they were wiped away but weren't. I am very unhappy about this and now my screen is $#*!ED UP. My screen looks like someone took a wood chipper to it and it IS NOT SCRATCH RESISTANT. THAT IS FALSE ADVERTISEMENT.

I splurged and bought the puregear tempered glass for i-Phone 11 WITH LIFETIME WARRANTY. The sales rep convinced me when he said lifetime replacement of the tempered glass if it breaks and up to $100 if the phone itself cracks - sounds great right? Until you try to get the replacement. Puregear then wants to charge you an additional $11.95 for shipping and handling. Well - had I known that was the case I never would have bought the more expensive tempered glass. I would simply replace the tempered glass at a store with the lesser priced product.
I also purchased an i-phone charging wire which stopped working after 5 months. Again, they want shipping and handling. I purchased the more expensive products to avoid such a situation. I sent three emails to customer service and not one reply - but when I did a live chat - she actually knew and saw my emails - but no one had the courtesy to reply to my email?! Puregear's customer service needs to think outside the box and try to make their customers happy, although I don't think they know how. I will never purchase one of their products again and neither should you. There are plenty of other choices/alternatives.

Broke one week after putting it on after I set it down on the counter so I got another one and it broke again after falling off my bed. Not very good quality

Id give them no star, zero, zilch, nadda.
It has been since june and here it is sept 15,2020 and have not recieved my screen protector. Company uses covid as an excuse, but most online companies were still open and managed to work it out fast.
Obviously this is an upper management problem. Tell your phone company that you refuse to use puregear for any claims and need to fix it with another insurance or pay you to fix or buy a screen saver.
3mths and still have not recieved the creeb saver. Wow... not even a message in three mths. Finally emailed me after 3 dam mths im just $#*!ing pissed off at this sorry company..

I'm not sure what is worse their products or customer service. The lifetime warranty means absolutely nothing when you're having to replace the screen protector every other week and are charged $10 for shipping. And by the way, they will not put multiple protectors in one package.
When trying to reach someone, anyone... good luck! It wasn't until I mentioned the BBB that I got a response from them.
HORRIBLE PRODUCT & HORRIBLE CUSTOMER SERVICE! DO NOT waste your money