Puregear

I purchased a screen protector from Puregear which was $50. I know a lot of money for a screen protector considering I could pick one up for $5. Well, you do not get what you pay for. It cracked within a month. I had the warranty in place so I thought I would get another one for free. That was true but after I pay a $13 shipping fee. That's insane. So, now I'd be in $13 more for this overpriced protector. I did not do it and I went to 5 Below and bought one that is working just fine.

Purchased a wall charger for $40. Used it for 4 months, then it stopped charging. I took it back to the Verizon store where I purchased it, where they tested the charger with other devices and confirmed it was an issue with the charger itself. They told me I could go online to ask for a new charger. PureGear wants me to pay $10 so they can ship me a replacement charger, which I find ridiculous. That's $50 total for a wall charger that doesn't even have a USB connection. Don't waste your money on this company.

Bought the puregear phone screen protector from my local cell supply store. It was expensive (40$ CAD) but I was told there was unlimited replacements as long as I pay for the shipping. The screen protector broke immediately (in my purse. Didn't even drop it) and it shattered near the camera. I went to claim the warranty and was told it would take 10-14 days to get my product. This is was in September (the 5th). On October 5th I followed up as I never got the replacement and I was told it would take another 7-14 business days. We're now in November and I can't even get an email response. No product, no reply and now my phone screen is damaged. I went to report then on the BBB and found 15 pages of complaints leading back to 2019 of people having the same issue. Clearly this company is a scam. Buyers beware.
Lucky for my my credits card company disputed there charges but I'll never get back that 40$ from the original purchase.

I overpaid for this product at Verizon Wireless. But the sales rep assured me that when I went to replace the screen, it would be completely free- no shipping costs, like with other companies. However, when I went to replace the screen, S+H was 9.99. I emailed PureGear and they told me I'd have to pay it. I fumed for a little and then decided to go ahead and buy it. When I went to re-order the screen, S+H had gone up to 11.95. This is not a lifetime warranty. This is you repurchasing their product at its value.

When I bought my new iphone, I asked for the liquid screen protector I had in the past. The guy agreed and sent me to look for a case. While looking for a case, he put this puregear thing on. I had specifically told him about my concern about it bubbling up and flaking off. He told me it was guaranteed for a lifetime. It immediately within days bubbled up and is not flaking. The verizon store will not do anything. It costs $12 for the replacement from the company. Something that is guaranteed for life and that was defective immediately should not cost $12 to replace. HORRIBLE COMPANY. I wish I would have read these before I made the purchase.

Both my husband and I bought new samsungs S8 and S9. My screen protector (Steel 360 tempered glass) cracked within the first month. Filed warranty, paid 9.95 and received wrong protector. My husbands cracked and his fell off leaving him to tape it to the phone to have some protection. Filed claim, paid 9.95 and received wrong protector once again. Emailed pure gear two times with no response. Called them 8 times in one day only to sit on hold and never talk to customer service. We paid $60 for each protector thinking they would hold up better because they cost so much and free replacement for life... what we were told. If they send the correct one that would help but so much for free replacement. I am totally fed up with them and not being able to get ahold of anyone. Spending that much on a case that is made of "glass" is not worth it. Duh... glass breaks easily. Just a warning to future screen buyers.

I registered my screen protector today in case of phone damage as to receive a new protector paying only shipping. Puregear requires way too much info on the purchase. Phone info, date of purchase, place of purchase, to name a few! It's ridiculous how much info you're required to give in order to register the item! A copy of the receipt should be enough "proof" as it shows all the necessary info of the purchase! I only went through the trouble because I had the time. Puregear, you should not require all the info that you do. It's totally unnecessary and should not be part of the process!

Bought the new note 10+ the day it came out, and had the liquid screen protector put on by the AT&T sales girl, had never had anything like this before. I always buy a tempered glass protector and never have problems, but seeing as how this was what was highly reccomend and it was free, I went with it. 6 days later as I was walking out the door my dog hit the door and it hit my hand and I dropped it, guess what my screen cracked! I tried to register the protector but the site wouldn't come up, had to have the sales girl do it. Now I am trying to request my $100 visa to help pay for screen repair but the site won't open. I will NEVER get this liquid screen again!

So I purchased a Pure Gear screen protector on 11. 3. 2020 - today is 1. 12. 2021 - after this short time there is a huge chip in the side of the screen protector. Customer service is horrible! I was told on three occasions that the claim did not exist, they could not find my on line claim even though I had a ticket #. Long story short Pure Gear expected me to pay for shipping and handling on a product that has a life long warranty. DO NOT PURCHASE ANYTHING FROM PURE GEAR - their "life time warranty" and product is Pure Garbage!

Soon after I purchased a PureGear wall charger & cable for my new Galaxy phone at my local TSS store, I noticed the connector at one end of the cable was cracking. (The cable was NOT subject to any abuse.) TSS said I had to contact PureGear directly for a replacement, so I filed a warranty claim & submitted all the necessary documentation & a detailed description, including a photo of the defective connector.
PureGear sent just the wall charger, which is NOT the item that needed to be replaced. (Btw, PureGear's S&H charge is criminally exorbitant.)
I immediately contacted them to explain the screw-up. After I confirmed (again) that the cable was for an android phone, they agreed to send the correct item, but only after implying that somehow I did not
Follow proper procedure (which I did all along) & never acknowledging that they were at fault. Instead, they made it clear they were only doing this as a "onetime courtesy". Their attitude was basically I should be grateful for the favor & for them not charging me that exorbitant S&H charge again.
Final insult: The new cable they sent is still not the correct one. But I have no intention of further imposing on their "generosity" -- or ever buying a PureGear product again.

I bought a Puregear charging cable at a Verizon store for $24.99 plus tax. The clerk said it had a "Lifetime Warranty." A few weeks later it stopped working and l went back to the store. The clerk said l had to file a claim online. When l went to the Puregear website, l saw that they charge a $11.95 fee to file a warranty claim. There is also a long and complicated form to fill out, which, plus the fee, would discourage anyone from continuing.

Even worse, l went to the lnternet and found that there were other sellers who were charging $4.50 for the identical Puregear charging cable, with free shipping. I bought two Puregear cables online, for $9.00, which have already arrived.

It's absurd that Verizon charges $24.99 for this item, made in China, and Puregear charges another $11.95 to replace it, when the exact same item can be bought online for a fraction of the price, with the added convenience of having it delivered to your home.

I went to AT&T for a USB charger for my car to use the Android Auto. Ive only had the charger for a few weeks and now for the last few days the charger wont work in my car it connects and disconnects and its very frustrating. I went to the same AT&T store to get it replaced and the manager stated i needed to go online and file a claim to get a new one for FREE, so i waits my time registering and filling out the claim form to find out i need to pay $9.95 for shipping and handling, in a way i understand the fee but its ridiculous what happened to the days when one could walk in and just get it replaced in less than five min. Dont know if I will pay that and wait 4-7 business days for a new one, most likely ill just order one from amazon for the same price that will last the same amount of time or longer.

The free replacement is 12.95 shipping and handling. I have replaced twice. The get hairline cracks easily. Am going back to my wet prep. They last the life of the phone. Cheaper too