Puregear Liquid glass is absolute garbage! I dropped my phone and my screen was not able to be saved. Because I had to get a replacement phone Puregear would not honor the claim I put in to cover my phone replacement.
Their product failed miserably!
DON'T WASTE YOUR HARD EARNED MONEY ON PUREGEAR they only "cover repairs"!
On the sixteenth day this screen protector started to peel back and air was getting underneath. I "worked" the air bubbles towards the edges as instructed and the protector cracked along edge. I returned to the store I purchased the product and was told I had to make a claim because after fourteen days it can't be brought back to the store! A difference of two days! To make matters worse I have to pay to have my new one sent to me. It is sold as A LIFETIME WARRANTY. DO NOT PURCHASE ANYTHING FROM Pure-bs-Gear
Inferior product with low customer service, replacement at Verizon store cost $ 20.00 online $10.00 product cost to much to begin with, don't throw good money after bad
I bought a screen protector 3 weeks ago when I got my new iPhone 11promax and the AT&T store installed it. Now it is pealing off in the top corner and they told me to go see AT&/T they were responsible since they installed it for me. AT&T says that PureGear is responsible, I wonder who is going to pay any damage to my screen if I drop the phone? I want buy or recommend this company to anyone.
The first time my phone was dropped it cracked in 2 places. I tried to contact Pure Gear by phone and by website. Never recieved any return calls or response from the website. Tried several times.
My charger, sparks flying everywhere in melted my charger and tripped the breaker could have caught fire, a very dangerous charger, should pull of the market
I purchased 2 pure. Gear portable chargers. Neither of the chargers will work. I tried every able possible but neither charger will charge, not even once.
The case is very loose and has no grip at all, the material feels very cheap and i'm very disappointed. *not recommended*
Paid shipping for a replacement screen protector. Waited 16 days. Nothing arrived. I've emailed 3 times and no one will return my calls. $#*! this company.
I have left voicemails and emails everyday for a week regarding my shipment and still no answer! Put my card through and received a claim and ticket number
I received a gift of a pure gear Steel 360 with a pledge with a lifetime warranty as a Christmas gift for my new iPhone 11. Harder to install then some other brands but the problem was registering for the warranty. The registration online form demands a copy of the sales receipt. So I called twice with a voicemail promises that I would receive a return call. But I should mention that prior to the calls, I emailed then twice. Yep, you got it... no response to messages or calls. Got a rep yesterday to answer the phone and she said, nothing could be done if I did not have a receipt. A manager they called me back and said... we only do the pure pledge/warranty if you have a receipt because we only want you buying from only authorized dealers. Well, I have the box with all sorts of numbers UPC-EAN and their special 7 digit ID. I would never favor this company because in checking this Steel 360 screen protector is more expensive then most and God forbid, you got it as a gift... Warranty really!
A terrible and lengthy process to register one liquid Glass for Samsung note 10+.
A company like that will most likely never stand by their product
Only one month to guarantee. Very poor product quality. I do not recommend this product, with the first fall it broke like glass.
Same as many stories here. Worst screen protector ive ever had... and most expensive by far. Verizon sold me (and installed) a PureGear HD screen protector for my Samsung Galaxy S22 Ultra for the undisclosed low, low price of only FIFTY dollars. Yes... US dollars. My thumb print would only be recognized once every 10 attempts at best. By day 3 I noticed a hairline Crack down the side. Day 4 another on the adjacent side of the screen protector. Day 5 a 3rd and 4th. No drops. Tried Live Chat with an agent... which is either an auto responder... or an agent overseas... and was given a "one time courtesy" waive of the $12.00 S&H fee for a new case. After 10 minutes of waiting for the PureGear Live Chat software to load the requred receipt image... or the "agent" to respond to my pleas for a sign "she" was still in the Chat with me... I gave up. I called Verizon and am waiting for a manager approval for a full refund. I do not want to replace garbage with more garbage. It is all I can do to TRY and blame the poor quality on the curve of the protector due to my phones design... which is possible. However still no excuses for charging such an outrageous price for a product with known flaws. Shame on Pure Gear for manufacturing... and shame on Verizon for selling it. I can't be the only complainer on this screen protector that my local Verizon has dealt with.
Phone is three weeks old and I am on my second screen protector. Never dropped or mistreated and in my pocket with nothing else. These are a huge waste of money... DO NOT BUY THIS PRODUCT!
If u could post a zero I would! Y'all full of shxt and are robbers! Tf did I pay $40 for a fxckn protector that didn't last two days. Fxck y'all and I hope y'all go bankrupt
Product is crap and warranty website doesn't work, do not buy this product unless you want to throw away your money
Screen pops off and holds debris along the edges. Will be going back to liquid screen protector. Not recommended!
Bought a phone protector it cracked the very next day. It was not dropped. Was charged 11$ to replace despite lifetime warranty.
Cracked my phone screen protector and they took care of everything! Nice staff and excellent customer service!
Overview
Puregear has a rating of 1.1 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Puregear most frequently mention screen protector, customer service and lifetime warranty. Puregear ranks 202nd among Mobile Accessories sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members