Puregear

If you think you have a year warranty, you're WRONG. This company does everything in their power to make sure you will not get your money back. My phone cracked and I was told all I needed was a code that is on the back of the package to get my warranty. This was false as the company began asking me for a receipt for "proof or purchase" like I don't have the package I BOUGHT right in front of me. Ridiculous. Save yourself the money and do not spend a dime on any of these products.

I wish I had gone to this site first. I have a new Samsung S10 and took what the Verizon dealer gave me for screen protection. When I went to register with Pure Gear, (which should have be completed at POS) to get the super-duper warranty I was asked for all kinds of information and photos/scans of receipts, the box, etc. Again, why can't this be done by the vendor. They already have all of the info. Also, why does a screen protector need to know info like how much memory does my phone have? Could it be they want to sell the info? I am a retired exec with experience at three tech start ups. I found that a company's business practices model (how easy is it to do business with) is as important as its tech. This company is doomed.

If I could give this company a negative star I would. I bought my screen protector and a week or so later tried to register my warranty. First of all it takes a good 30 minutes to research what they want and to get it all loaded. After loading and trying to add it all went away which meant I had to try again, opps same results. Do you think I could get anyone on the phone-that's a joke. After a few months my phone dropped less than 1 foot and cracked, then again less than 6" and cracked what a piece of crap with NO WARRANTY. I won't be replacing my screen protector with this product, sure which I'd seen these reviews prior to buying. BOO Verizon for carrying this crap.

I've now had two screen savers. First one lasted a year, second one got a big nick and a scratch in two months. My previous one (different brand) lasted about five years. The "registration" for the warranty is a crock and next to impossible to do correctly. Bye, Bye, Pure-Gear!

... it's because I'm completely unhappy with something. OK that's not true - I actually write them when I'm super-happy too. But in this case, Pure-gear has really disappointed.

I bought two Steel 360 protectors for my LG V30 phone and my son's. Within 2 days, mine cracked without having been dropped. OK - maybe it's a bad piece; that happens. And, to PureGear's credit, I got this one replaced at no charge.

But then mine cracked again after a short (2 foot) fall onto a wood floor. Hm. OK - it was a fall, but geez - how tough is this "steel" protector? Well, time to pay the $10 penalty.

Last week my son showed me his cracked protector. "Any falls/drops?" I asked him? "Nope!" came the expected reply.

So I will now have paid $20 more than the original cost for these and it has only been 5 months. This doesn't bode well. If we get a fourth break, I'm going to have to return to Zagg, which seems to have been protecting my daughter's phone very nicely for years.

Purchased phone and HD glass screen protector Oct. 2019. Screen began cracking in February. Finally so bad I submitted a warranty claim on 5/1/2020. No word from PureGear. Sent an inquiry as to status on 6/3/2020. Still no word. They have my $11 shipping fee and have never sent a replacement screen.

Update: An update to my original review. I eventually heard from PureGear and they did send a replacement screen. Prior to receiving the replacement, Verizon put a new screen protector on my phone, a Samsung S10+. It cracked within a few weeks. When the warranty replacement arrived, Verizon installed that one for me. It cracked within a month. So my original rating of 1 star stands. Customer service eventually came thru but the product does not hold up on my model of phone.

My first cover fell off after 5 days when I took my phone out of my pocket and cracked. Had to pay the shipping, not pleased about that new one is on 2 days and falls off into my lap when I picked it up off the table. F you pure fear. Your product is absolute garbage. I just superglued the crap to my otter box and I just lodged a complaint with Verizon for carrying your inferiorly poor quality products in their stores. Maybe if we all complain to the stores they won't carry this junk anymore.

I bought 4 Pure Gear HD Tempered Glass from the Bell store when purchasing four new phones. All four cracked in 4 -5 months. I contacted Pure Gear customer service who said it would $9.95 shipping cost for each. I went and replaced mine at Itech (Yorkdale & Fairview who replace on the spot). I replied asking to put three in the same envelope and charge for one shipping $9.95, they refused so everyone needs to know.
Buyer beware of them being inflexible.

I filled out a warranty claim form over 2 weeks ago, and still haven't gotten my replacement. They didn't hesitate to take the money out of my account right away though. I went on their website to see if I could find a customer service number, and there isn't one! The only options they give you is to send them a message or an email. Well they are both pointless, because they won't respond to either one. I agree with some of the other reviewers, that I should have came on this page first. I will never order from them again! It's a huge ripoff. The products are kind of pricey, and they guarantee at least a one year warranty on them, but it seems impossible to get in contact with anyone to get your replacement. It's also rediculous that you have to pay the $10 shipping fee. I hope this company goes down the drain.

I purchased Pure Gear's screen cover through Verizon 4 years ago. I was able to get 1 replacement glass cover for my phone and then they canceled the "unlimited replacement" policy that they had. When I got my most recent phone I was told I could purchase the screen cover and a replacement would be $10. I went into Verizon a few months ago and they had to order it online since they did not have any in store (my phone is too old apparently). My order went through, money was taken, a month went by and NO REPLACEMENT came. I was then sent an email stating they could not replace it. After asking for a refund for the $40 original product I purchased with the instructions of a $10 replacement I have heard nothing. Worst service ever.

Complete scam of a company. Don't waste your money.

I returned mine after giving it about to a week. The fingerprint sensor was very temperamental... Sometimes it would work, sometimes it wouldn't. I thought maybe it was worth it in exchange for having such a sturdy protector and a lifetime warranty. Well after a week dust started to gather under the glass and I happened to come upon horrible reviews on their warranty. According to the BBB they have had 340 complaints in the last 3 years, 241 of which are warranty related.