Ordered a $60 screen protector from a local verizon store and it broke within two weeks. I ordered another one as it has a life time warranty, and I had to pay shipping. I also went to register my device 3 weeks ago for their life time $100 phone protection plan and I received an email saying that I would be notified when it was processed. It still has not been processed. I wish I did my research before I bought the screen protector. It is horrible. I had an older one that lasted me 4 years. Why is this one lasting me two weeks?
The screen saver broke after being dropped on the rug. It's pure garbage! I applied for the warranty and after 2 weeks of numerous emails and phone calls, I've not had so much as a response from pure-gear and I still don't have the screen protector.
Had the puregear put on my new phone and within a month the screen broke. After many emails and phone calls no help. I don't have the email where I registered the product and am tired of returning emails and getting no satisfaction. This is the worst shape any phone I have ever owned has ever been in. Do yourself a favor and get a trusted otter box!
I purchased an iPhone protector for over 30 dollars Canadian. This was expensive for a screen protector but since it came with a lifetime warranty, I thought it was worth it. Not only the product peeled, chipped as well as cracked within few mi the, when I went on their website to claim warranty, I have to pay close to 12 dollars USD for shipping to get a replacement. I can order a new protector from amazon of a different brand for 11 dollars Canadian. Please don't buy this product. I shally don't write reviews but this seems like a scam to lure people to pay three times the price for an inferior product only so they can charge another round of money so you end up paying 4 times than the original cost!
Wish I could give a 0 or negative review. Had my protector for one week. It cracked for no reason. Sent in my request with no response for 3 weeks (besides the one from PayPal) I emailed and called and finally they sent a shipping email. Received the package only to find they sent me the WRONG one after they had the actual receipt from the original purchase. Emailed and called again to request the correct one. It's been another week. Meanwhile I went to at&t and bought another one on my own (one week old) and guess what. It fell off on it's own today.
How is this company in business?
How does at&t sell their products?
Like another customer said i would give it 0 stars if it was an option. I bought the hd tempered glass per a verizon employees recommendation. Now i see i have to pay 10 bucks to have them honor their warranty. I bought the screen protector because i was told that if the screen cracked i would be refunded up to 100$ to pay for my phone. Read the warranty its in there stated as such
Don't buy this screen protector because after 12 hours it gets a Crack on the screen and it takes them 7 to 10 days to think if they should send you a new one and you have to pay for the shipping which is 11.95 and I bought the screen Protector at Verizon for 60 dollars and I have to pay for the shipping and we emailed support and we haven't gotten a response.
Screen protector cracked within a month and after going back to the Verizon store and having them help me file a claim, pay the $10 shipping, and with a promise from Puregear a 7-10 turnaround, Ive heard nothing. I have emailed several times with no response. Found the number *******327.
At more than $1000. 00 dollars of out-of-pocket cost, I am very careful with my iPhone 12. In less than a year, the Puregear glass screen protector developed hairline cracks. I am very dissatisfied with the quality of this product and recommend that you select another vendor for a iPhone screen protector.
What a joke. I bought my screen protector from Tmobile because I was guaranteed replacement if the protector broke. Almost a month later, Tmobile is still trying to find out why I cannot get my replacement and when they might be available. Puregear won't even return Tmobile's emails. What a waste of money.
This is the first screen protector I have ever owned that chipped and it did so within 4 months. When I filed for a warranty replacement I found out that it was going to cost $11.95 for Standard (7-10 Business Days) shipping. I checked the actual cost to mail it and it is only $4.06. Instead of Pure Gear's scam warranty I bought a 2 pack of Supershieldz for $5.99. I've used them before and never had them chip.
I emailed them in October. They replied in december asking for my shipping information. It is now almost march and they have yet to reply with tracking information. Not worth it. Go with another company.
I bought the screen protector along side buying my phone, over a month later I dropped it on my bed and it cracked, I wasted 60 bucks on it. I searched up the name for the protector and found a lot of bad reviews on it. So Don't buy it.
I requested a replacement screen protector over 2 months ago, still have not recieved 1 of the 3 they supposedly sent me. But, they did take the money from my account the next day for the shipping charge... Do not buy from them...
This company's screen protector is a total rip-off. Mine broke. Pure Gear only responded to me when I posted a negative comment on Facebook. When they finally did, the replacement screen they sent me was the wrong size.
I bought the screen protectors for myself and my kids' phones and I've already broken three of them! For the price they're super expensive and break super easy. One drop and bam! Broken! The replacement guarantee means I have to buy another one and then send them a receipt and they reimburse me via PayPal such a scam!
Unfortunately I didn't see these reviews before the rep at tmobile recommended this screen protector. Dropped at the gym a week after I got it. Email the company at customer support with copy of invoice. No response. From the look of these other reviews I'm assuming I never will.
I went to a verizon store in big spring texas to replace my screen protector. It was 15 minutes till close they out it on and I got outside. I left and that's when I noticed it had like a bubble on bottom of screen not allowing me to unlock my phone. Took phone case off and when I did the whole protector came off with it the store refused to replace it unless I registered with this pure gear place. Cool. I register and what not 4 weeks ago. Have not got a registration number back or a response and I've emailed multiple times asking about when I'll be approved or how long it takes to be approved cause I didnt just spend $50 to have it fall off 15 minutes later.
Rip off
This product is a scam. You pay a premium for a product because of what appears to be a great replacement warranty. Then when you go to replace the product under warranty they hit you with nearly $10 for shipping and handling. What a rip off. You know their cost on the product and shipping is now where close to that $10 price tag. In reality you're paying for the product twice. If they were really standing behind their product it should be more like $3 for postage.
I have called at least 7x and left messages and they never returned my calls. I also left emails and the response was someone would return my calls the day. I'm still waiting weeks later. At&t and other phone companies should definitely not be selling
Any of their products.
Overview
Puregear has a rating of 1.1 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Puregear most frequently mention screen protector, customer service and lifetime warranty. Puregear ranks 202nd among Mobile Accessories sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members