Puregear

I have had the same issues with replacement and lack of response from Pure-gear help line. You stay on hold (forever) then the message says leave a message that must go out to outer-space because you never get a call back. I just wish this review could be a negative 5 stars.

The screen protector is just okay. It will scratch and crack, when it does good luck getting a hold of anyone at Pure Gear. The Warranty - They charged my card for shipping but I never received a replacement. I tried contacting them by their email system, nothing. No way to call and talk to anyone. I recommend to stay away from this company.

I am flabbergasted that Freedom Mobile pushed us to buy this garbage. We fell with the promise of the "lifetime warranty". Sure enough, the glass broke three days after buying it and when we went online for the replacement, we found out that the "shipment" would cost $11. Gotta be kidding! That's what this thing costs in Amazon with free shipping included. DO NOT BUY this nonsense.

What a joke. Warranty and replacement money claims are a complete scam. Won't answer any emails, phone calls, or tickets. STAY AWAY. If your screen protector or any other products have broken, just forget about it and don't waste your time. If they are operating like this on purpose, they should be in jail for fraud.

My wife and I bought 2 screen protectors for our new phones we'd just gotten from freedom mobile in meadowvale, mississauga, ON Canada. These screen protectors from pure. Gear costed $40 which is really expensive for something such a horrible quality. The screen protectors broke multiple times in less than half a week after buying them.

We have emailed several times. When filling out the questionnaire about why I am contacting them the area code of omy phone number needs to be enclosed in with the "( and)." BUT it won't work either way,. They should definitely not be in business! The business where I bought it from told us we have to go through proper channels to get reimbursed for our cable. Really?

I bought this pure gear 360 for my s20 + registered it the day after they sent an email saying they would send the warranty number. I cracked the screen 2 days later try to contact them multiple emails and claims and got nothing back don't buy it!

It took 3 weeks (9/4 to 9/25) for my registration to be completed on their site. Calling them is a waste of time- after about 20 -30 minutes on hold I'd get disconnected every time.

I submitted my warranty claim in 9/25 and as of today, 10/19, it's still pending. Pathetic. Call your carrier and ask them to stop buying from them.

Purchased at a Verizon store when getting new phone. Paid $44.99 each for two of them on 12/21/2019 and as of yesterday 1/16/19 both are cracked. Not even going to bother going through the warranty process based on the other reviews. Expected the Verizon store to carry reputable good quality accessories - sadly I was wrong!

Purchased a new note10+ last night from Verizon and they put the curved screen cover on at a cost of $40. Phone is charging in the kitchen. Just found the screen cover on the couch chewed up by the dog. He has not had access to my phone so at some point while I was walking around the house, the protector came off. My previous phone, the screen protector lasted full 2 years. Won't buy this product again.

The screen protector is useless garbage and the customer service is nonexistent. I filed a warranty claim weeks ago, have followed-up with them every day with emails and phone calls, and have not so much as replied. Stay away from this company. They are a bunch of con artist thieves.

Ordered a screen protector two months ago and a month into this ridiculousness the screen protector broke and i've been calling and send several emails with no response. Today is October 8,2019 and still no response from the Company. Don't order from this company.
Bad quality, terrible customer service. If anyone knows how i can get my money back its on the warranty please let me know. Thanks.

I have called over and over every day trying to contact someone to get my purchases registered. Never got even one call back. I'm sure these items are never going to be covered for replacements. I'm hoping to see a class action suit against them. I am not happy with them at all.

I bought a liquid screen protector, they promised no broken screens, even promised no scratches. My phone is covered in scratches and now cracks. I filed a claim and after 3 days of waiting they replied. Your claim is denied. No explanation or reason. Worst company ive ever read reviews about. Run away from any idea you have from buying these products

My $40 screen protector broke after a simple fall and when I went to make a warranty claim the process was frustrating and took much longer than it should have. They said they will get back to me in 72 hours and a week later I got nothing back. Difficult website, overpriced products, and bad service.

I have emailed them multiple times for 5 screen protectors that I made claim for almost a month ago. And they still haven't reached out to me, nor have I received my product! They took my money right away thou! But can't reply back to my emails! I'm disputing this with my bank! I think I've waited long enough!

I ordered a replacement screen protector for my phone on December 21 and was expecting it 7 to 10 business days later. However, I called January 8 and they had not even verified my payment. I didn't even get a confirmation email until a day later, and they offered no compensation for them messing up. Save yourself the trouble and just use a different brand screen protector; I will definitely not be using Pure-gear anymore.