Puregear

My phone isn't listed as a product for screen replacement so the quick online form is useless to me. I emailed 10 days ago with no reply.
During this time I ordered a replacement screen for my daughter with another company and have already received it- at 1/3 of the S&H price too!
For one of the most expensive screen protectors on the market, I expect much more.

DO NOT ENGAGE WITH THIS COMPANY OR THEIR PRODUCTS.

Purchased a screen protector installed by my phone company. And within a few weeks it was shattered to all get out. I filled out a warranty claim (thank god for the warranty, right?) and paid $10 for shipping and waited. And waited. After double the expected wait time I emailed them to remind them and check in, just in case something got lost in the shuffle. No response. After waiting again I sent another email. Nothing.

At this point I took the screen "protector" off, and my phone as been shiny and crack free since.

I tried calling on three different occasions during business hours and the phone just rang and rang. I sent a final email just asking for my extra $10 back that had been taken out of my bank account. Again, nothing.

At this point it's been 6 months, and I've essentially paid them $50 for a useless product and an extra $10 for thin air. The best I can do is warn others not to be swindled out of their honest money.

Ordered a new screen protector through their warranty. They are very quick to taking money out of your account, but not quick with shipping. When trying to email they don't respond, when trying to call they will put you on hold and then end the call after 7 minutes of being on hold. The only way I was able to talk to customer service was through their online chat. I was finally able to get my tracking information. They finally sent my screen protector after more than two weeks of waiting. I received it at 3 weeks, but they sent the wrong screen protector, and they will be sending the correct one in 5 days. They said it was due to system changes which to an extent I can understand but their lack of communication, and continual screw ups show that this company has some major issues. I am very upset with how this company run.

I purchase a HD Screen Protector of my new Samsung S9+. The screen protector cracked within a week. It came with a lifetime warranty, Submitted claim along with 6.95 shipping. Received replacement in approx. 3 weeks but was not the same as original and only had a year warranty. Received no response to email about it. Replacement cracked in about 2 weeks and this time when I filled out warranty claim it required 9.50 for shipping. Did not submit claim. Ordered different product (brand) with Amazon.

I recently just bought a new phone last week and decided to get a screen protector along with it to prevent any serious damage to my phone. This "screen protector" cracked within few days of me having my phone. Didn't think placing your phone down on your dresser can cause the screen protector to crack like it did. I can only imagine the damage it would have done if I actually dropped it. Don't waste your money on this product. Invest in a better quality screen protector! The warranty is not even worth it considering it's not free!

Scam. I was talked into buying a pure gear 360 screen protector for my new s21 phone. I paid a outrageous $50 for the first protector understanding that they have a lifetime replacement for free if it cracks. It cracked almost a week after it was installed and it cost $12 in shipping to get a replacement. There not a exceptionally great product and very costly compared to other products.

They sell a piece of plastic for $50 and claim its because it has a life time warranty. It breaks very easily because its cheap $#*! they had manufactured in china for 12 cents, and when you file claim for replacement, you get charged $10 each time. I didn't even bother to get my first replacement. Its better to stop doing any business with a $#*! company like pure-gear.
Its not worth buying a 12 cent piece of plastic for $50 with bull$#*! "lifetime warranty"

Purchased on March 7 2021 within 6 weeks the screen protector started to chip.
Then did a lightening bolt cracks across the screen. Carried my phone in my purse or had it sitting on my desk at work and home. Not worth the money I paid for it. Sales person at Verizon said it was comparable to ZAGG. Definitely not the case. Whether i registered it or not, I would not bother getting a replacement.

I went to our AT&T store after I received my new phone because I used Gadget Guard from them before and it was such a nice product but they said they stopped selling that and now sell Pure Gear and it was as good if not better... well it's not. I've had it a month now and I have small chips in it around the edges and two large scratches and it's only normal wear and tear. When I looked at the warranty info after registering it, it says it doesn't cover any normal wear and tear! Terrible product for the money and it doesn't last

After buying two of the pure gear steel 360 for $40 each. One lasted a week and the other 2 months. Both were installed by the sales agent and left bubbles in both of the screens and commented that they couldn't do anything about it. Terrible customer service from the Cellular Sales, in relation to a Verizon store. I went online to fill out the warranty claim and have to pay $12.95 for shipping and handling, which is insanely high, especially after spending $80 for their cheap products. I will not pay $12.95 for a replacement. I'll go to Best Buy that has better quality product at a much cheaper price. Lesson learned. Do not buy Pure Gear. Worse screen protectors I've ever bought.

My $55 screen protector cracked after 2 week. Don't bother trying to call them! Every time I did, I was put on hold for 45 Minutes then received an answering machine to leave a message, Needless to say, no one ever returned my phone call. I registered the screen protector and filled out a warranty claim, but was never contacted by phone or email. Huge waste of money! Absolutely no customer service. Victra needs to stop selling their products.