Puls

I regret not having looked at the online reviews before I contacted the company to repair a malfunctioning light in my refrigerator. The technician said the repair would cost about $445. I declined to have the repair done and paid $95 for the service call. I then went online and saw how to replace the LED light and ordered a replacement from Amazon for $9.69. The light now works well. Puls gives new meaning to disreputable. My advice to anyone considering using them is to read all of the reviews about this company before being ripped off.

SCAM ALERT DO NOT USE THIS COMPANY, they will steal your money & fake fix things. They will also set appointments & never show up. I paid them $200 to fix my dryer & it's still broke. So after waiting all day for the tech not to show up I call them & they tell me to pay them another $277 for labor & $40 for tha part to fix the dryer AGAIN. You gotta be kidding me. They have a 90 day guarantee that is total malarkey. PLEASE FOR THE LOVE OF GOD DO NOT USE THIS COMPANY. IT'S A SCAM.!
I'll def be reporting this as fraud.

This is the absolute WORST experience I have ever had with any single company in my entire life. I have extra holes in my walls, the workers left trash in my home, they were HOURS late and then best of all tried to EXTORT me for money. DO NOT EVER use these people.

What a total waste of money. Total ripoff. This is the most incompetent company I have ever worked with. Don't get swindled like me. I wish I could give them zero stars.

I was charged $417 to repair and clean my gas dryer, with in 5 weeks same issue, called to schedule a time for technician to come out I was told they don't repair just clean but made an appointment but never showed up, i had to get another company to come and repair my dryer the part they told me that was replaced was not and the dryer was never cleaned, customer service and honesty does not exist any loner do not call this company believe all other customers with bad experience.

I scheduled an appointment via the puls.com website, was contacted by a local technician, and got the repair completed within a few days. The price tag? Replacing a $17 evaporator fan cost me $441.05. Unfortunately, a few weeks later, the problem reoccurred. I reached out to Puls via the number provided for a warranty repair, but it took two weeks for the technician to come out. During the appointment, the technician told me he couldn't do the repair then and that I would have to schedule another appointment.

(Spoiler alert: the problem was misdiagnosed. The evaporator fan was fine!)

Over the next several weeks, I attempted to reschedule, but the technician stopped taking my calls and no longer responded to text messages. So, I reached out to Puls support.

Puls support (via email and phone calls) stated that there were no records of communication after the initial repair and that we were now outside the 90-day warranty. "There is nothing we can do."

After sharing screenshots of the text communication and call logs, they were able to track down the technician, who claimed he had completed the repair. (This was the same tech who had handed me his personal card on the first visit and said I should contact him directly if there were any problems.)

Outcome: I contacted the refrigerator manufacturer directly, who helped me correctly troubleshoot the problem. It turned out to be the condenser fan, not the evaporator fan. So, I ordered the part, Amazon delivered it the next day, I installed the fan, and now I have a working refrigerator again.

Lesson learned? Don't use Puls. If anything goes wrong, you'll be sh!t out of luck. It's their "policy."

UNFORTUNATLY I FOUND THIS COMPANY ON INTERNET, WAS LOOKING FOR COMPANY TO FIX MY SAMSUNG WASHER. THEY SENT A TECNICIAN WHO DIAGNOSED PUMP NEED TO BE REPLACED, AFTER IT WAS REPLACED MY WASHER STILL HAS NOT APPROPIATELY WORKED, CONTACTED COMPANY AGAIN, SENT SAME TECHNICIAN, AT THAT TIME WAS TOLD THAT ANOTHER PART NEED TO REPLACED, TOTAL COST AT THAT TIME $560, WAS PAID. AGAIN WASHER WAS NOT DOING WELL, VERY SLOW SPINNING. CONTACTED COMPANY (ALL TIME BY EMAIL) AND THEY SENT ANOTHER TECNICIAN, HE CHECKED AND LISTENED HOW WASHER IS WORKING, WAS TOLD THERE ARE MORE ISSUES, PULS NOTIFIED ME TO FIX i HAVE TO PAY ABOUT $600 ADDITIONAL. SO WOULD BE CHARGED OVER $1100, COULD BY A NEW SET OF WASHER AND DRYER. I REQUESTED REFUNF OF MY PAID $560, BUT NO RESPOND YET.
I WOULD NEVER RECOMENDED THIS COMPANY TO ANYONE.
VERY BAD EXPERIANCE.

DO NOT DO BUSINESS WITH THESE SCAMMERS!

Puls is running a fraudulent and deceptive business, and I strongly warn anyone against using their services! They lied to me, took my money, and refused to issue a refund despite clear proof that no repair was done.

I scheduled a dishwasher repair on 01/30/25 because it wasn't draining. The technician claimed he "hopefully" had the necessary pump and initially quoted me $350. After I pushed back on the price, he returned with a $244.90 quote, claiming he wouldn't charge me for the part but would still replace it.

This was a complete LIE. After he left, I inspected the dishwasher and found that nothing had been replaced—all parts were still covered in five years of dust, and there were no signs of work done. I even took a photo of the box he brought in, and after researching it, I discovered it was a GE control board for a range oven—NOT even a dishwasher part! On top of that my dishwasher is a Frigidaire! This proves the technician deliberately misled me and scammed me out of my money.

When I contacted Puls customer service, they were condescending, dismissive, and refused to refund me, claiming I "wouldn't know" what part was replaced. Really?! If they actually replaced something, I wouldn't still see years of untouched dust on every component! The technician lied, took my money, and left without doing anything.

At this point, Puls has stolen $244.90 from me and refuses to take responsibility. This company is a SCAM, and they should not be trusted. I have reported them to the Better Business Bureau (BBB) for fraudulent business practices, and I encourage others to do the same.

STAY FAR AWAY FROM PULS! If you need repairs, find a reputable company that won't scam you and lie to your face.

This was the worst experiance in my life the guy who came just to rapaiy my fride was a felon he was very rude and very obnoxious he took my credic card which is stricle against company policy $

The Puls company is complete trash! My husband and I had the worst experience! 2 months of them telling us a technician was coming out, then no shows, happened 4 times! Then we finally get a supervisor on the line and they admit that the part for our oven has been on backorder so they don't know why we were getting appointment notifications. They finally admitted that the technician they were using was unreliable/unresponsive so they send a different technician but wouldn't honor the discount they gave us (due to all the appts that were no shows)! No customer service, no accountability, no professionalism. Lost money on this because they wouldn't refund of our deposit of $139 of their service plan. Worst experience!

I have a stackable Whirlpool washer which quit draining. Appointment was scheduled for Friday morning and then pushed back to the afternoon by Paul the technician. Get a call from Paul that they are backed up and rescheduled for the next day in the morning. That was the last communication. Totally ghosted. I called another company and showed up. I tried not ti give a rating but was forced to to leave a review.

I've attempted to contact Puls and they refuse to grant a refund. They did not fix my dishwasher and their technicians are clearly not licensed plumbers or electricians. They committed to repair my appliance and did not do that, instead they "fixed" some made-up issue and classified the work as done. The service was started on June 8,2024. We paid $200 and nothing was fixed. Eventually, we called our local Sears technician and they were able to fix the dishwasher. Puls refuses to resolve the issue nor provide a refund.

The technician told me that the washing machine was fixed. He asked for cash--$150 and then I was also charged on my credit card. The machine wasn't fixed and I ended up buying a new machine the next day.

My oven is fairly new. But one day it stopped working. I figured it must be something electrical. I called
This puts service to fix it. When he came he looked at it. Didn't ask any questions used his phone and suggested I change the whole board. And that it would cost over 800 dollars. I was surprised he didn't even take it out or look at the breaker. Sure enough I called another appliance man who took 20 minutes to fix it. It was a loose cable. I can't trust this company to do what is right. When I asked them to give me money back they said no, that their diagnosis was right. They lied.

Tech charged $230 for a $20 to $30 fan and $285 for a 15 minute install. Total price gouging at it's best -then said that's what the company charges - the company says the tech is an independent contractor (more like conman) that sets his own prices. I've search all over the internet and only found 1 fan over 30 bucks - most around $20 and that is a hell of a markup!
Only use this company if you Bill Gates rich!

Came to my home and said he never worked on a oven before started watching youtu.be videos and asking me questions...ordered the parts and returned 3 days later and asked if I could help him get the oven out the wall then discovered he ordered the wrong part and was trouble shooting from 3 hours until I said leave and return with the proper parts. He was supposed to return Saturday and no phone call or response to my text...extremely poor business

We paid $550.00 to repair our 3 years old refrigerator which they said the problem was the condenser fan. But it stop working after 5 months. When i start cleaning the refrigerator after it stop working i saw two bolts missing on the cover board of the fan where the technician was working and this
Refrigerator has never been touched by anyone before them
I wonder how many bolts are missing behind the board waiting to hear from another company technician

Warning under no circumstances use
This company puls
They are exploiting people they are ripping off hard working people this is legalized ripoffs
I spoke to john a puls representative wouldnt give his last
Name would you again i never felt so violated and john listens but does not care remember please i beg you do not use this company wonder how people sleep at
Night knowing what
They do. If this deters any one ive done my job so you
Will never have to talk to john a so called representative.

This company is a total scam. I highly recommend not using them as they will just take your money and not provide any actual service.

I used this service to repair a dryer. Unfortunately dryer was left in pieces after a technician supposedly diagnosed the problem but never came back to actually fix it after charging me $133.

Worst experience ever from a service company from the technician to their customer support and software.

Biggest failures
- Appointment was scheduled and cancelled 10+ times without any calls or notifications. Wasted several days waiting for someone that never showed
- Called customer service about technician missing appointments to come back and fix dryer. Was told they would review with manager and call back but never did.
- Application is junk. Doesn't actually do anything