DO NOT USE THIS COMPANY.

If I could give -100 stars I would. I was literally scammed out of my hard earned money.

My dishwasher was not draining because of a clog in somewhere in between the p drain and garbage disposal. I knew what the exact issue was, but didn't have the strength or desire to take it off myself and clean out, so I made a appointment with this company to have someone come out and do it for me. I made my appointment for dishwasher issue, because it wasn't draining HOWEVER, I spoke IN LENGTH with the tech assigned to me about the reason it wasn't draining (clog in p drain), before he came out to assess. I expressed to him that I knew the issue, I just didn't want to do it myself. He agreed and acknowledged the source of the plumbing issue and said he will get it taken care of for me the next day. COOL. He showed up, late, and tinkered around for 15 minutes and proceeded to tell me he was a DISHWASHER TECHNICIAN NOT A PLUMBER AND I NEED A PLUMBER TO FIX THE CLOG IN BETWEEN THE DOSHWSHER AND SINK… AKA THE CLOG IN THE P DRAIN. I paid the service fee, and immediately called customer service. After a run around I was finally transferred to a supervisor who pulled up the messages the tech and I had before my scheduled appointment. He agreed that this was not ok, undeestood my frustration and said My situation is eligible for a refund, he would put the request in and receive it in 48-72 hours. Awesome. I'm happy. Days go by and I have not received anything, then get an email from the "refund team" and they stated that they were "unable to complete the refund because the technician was able to do an onsite inspections where he deemed a plumber was needed." HE WAS A DISHWASHER TECHNICIAN YALL. WHAT THE HECK?! I told this technician and have the messages to prove that he would be able to fix the CLOG in the PIPE connecting the sink to the dishwasher. If he was not a plumber, knew and agreeed to the EXACT issue I was having, why the heck did he say "no problem, I can definitely help you out" when he was not qualified to do so? Why, if he was a dishwasher technician and knew that the sink/pipes were definitely involved in my issue, did he not transfer my request to a qualified plumber?

I'll tell you why, BEN THE DISHWASHER TECHNICIAN & PULS THE COMPANY are terrible people, they practice BAD BUSINESS, and are hungry for a easy buck with MINIMAL labor from all sides. All I wanted was a refund for the services I was promised, LITERALLY $90. NEVER USE THIS COMPANY. Book with a local company for your handy man needs. NEVER think that the convenience of this company is worth it. I promise YOU WILL REGRET IT.

We called Puls on Wednesday for a dishwasher that would not pump out the water. The technician came the same day and after looking at the machine for a few minutes, said it needed a new water pump. The pump and the labor to instal it would be approximately $240.00. There was an upfront service charge of $89.00 if we chose not to have the repair. We opted to have the repair. He needed to obtain the pump and get back to us with an install date (next day or day following). No one called; so I called PULS for at least an hour repeatedly. I tried every avenue: PULS Member, Warranty Information, Billing, and each time the call would be answered followed by a rapid hangup. I then called for new service, and got an immediate answer. That person forwarded me to the complaint department and I was told that I had not yet paid the estimate. I told him the repair was not yet done, and my fear was that as soon as I paid the cost, I would never see them again. As an aside, I called PULS because they came up on my Internet search as a local agency. They are actually in California, and I am in Florida. The two people I eventuallyl got in contact with have a Connecticut and Texas exchange.

Finally, I was able to have the pump replaced, and the technician put on the unit, and it appeared to be working properly. One of the charges on the Invoice is for $14.90 for a Security and Support Fee explained as follows: "This fee covers various operating costs such as expensivetechnician background checks and continuous customer support." I argued with the technician that those fees are a cost of doing business and not for the customer to pay. He indicated he never had seen them. There was no way to avoid them on the invoice. It was a "pay in full" or not at all. I paid the fee, but then opted not to provide the technician with a tip which I normally would do.

Within 15 minutes of his leaving, we put just a few dishes in the machine and decided to run a cycle. The same thing that happened on Wednesday happened again. The pump sounds as if it is struggling and the machine shuts itself off after about 5 minutes.

I called the technician back and left a detailed voice mail. There was no return call. After about an hour, I called him again, and this time, the phone rang unanswered before it timed out and hung up.

I then called PULS Warranty Claims and explained everything above. They said that it would take up to 48 hours to research the matter and reschedule. I told them that I did not want someone to come back and then say that I needed something else at an additional cost. I opted for the $268. Repair since it would have otherwise cost me $89. For the service call, but I did not want to invest even another penny in a 4-year old GE Dishwasher.

I then immediately contacted Discover and informed them that the charge was only pending, and I knew a dispute was premature, but I wanted there to be a timely record of what transpired immediately after the failed repair.

The technician was very nice and courteous, but I would never utilize PULS again.

Like many others, I wish I would have read the reviews before scheduling with Puls as many others have had a similar experience with them. The compressor on my 20-year old refrigerator stopped working so I scheduled with Puls because they were able to confirm an appointment for the next day on Wednesday afternoon. On Wednesday morning I get an email saying I need to reschedule due to high demand in my area. They rescheduled me for Saturday. On Saturday, a service technician arrived to make a diagnosis and estimate to repair my refrigerator. The estimate was for $355 for 3 parts+tax and $562 for labor (services). The parts were for an overload, a relay and a condensor fan motor. The technician required a 15% deposit for "Repair Services" for $84.29. I paid for the service call and the 15% deposit for future repair service and a return visit was scheduled for the following week. The day before my scheduled return visit, the technician texts me saying he can only locate one of the parts so far (the condensor fan motor) and needs to move the schedule out one week. Also, he says the manufacturer recommends replacing an additional part for another ~$900 for parts+labor. I told him $1800+ is too much for a 20-year old refrigerator and tell him to cancel the service. He says he understands and that there will be no cancellation charge.
I didn't receive a refund for my service deposit after several days and called their support line who says it will take a few more days to process. Nothing was received after several days so I start emailing support every day to inquire about an update with no response for a few more days.
I ultimately receive an email response stating no refund will be honored because parts that were ordered on my behalf can not be returned due to the parts "being uncommon in the market" and they instead offer me $50 off on future service. I checked the manufacturer's official parts web-site for the one part he said he was able to find at the time I cancelled and it is not only in stock but fully refundable within 30 days. In fact, the part that he supposedly purchased on my behalf is not only in stock at every web-site I checked but is fully refundable on every web-site. I even found the exact part on Amazon where it lists for as low as $31. In addition, the additional part that he recommended that I replace for another $900 doesn't even exist in my model refrigerator. He even took a picture of the manufacturer's label on my refrigerator showing the model and serial number clearly. When I compared the prices listed on the manufacturer's parts web-site with the estimate I received for the same 3 parts, Puls was marking up the cost of each part by anywhere from 2x to 3x what was listed on the manufacturer's site. I was also able to find the same or compatible parts in stock at Amazon for a fraction of those prices.

Bottom line, I never paid in advance for any parts, but only put down a deposit for future service which was cancelled well in advance and never rendered and was assured that there was no cancellation charge. They now imply that I'm liable for parts that they ordered and can't be returned, but I have text messages from the technician saying he was only able to locate one of the parts before I cancelled and that part is not "uncommon in the market" as their support team stated and I know every reputable parts supplier I checked has the part in stock as well as a refund policy. The fact they also recommended to replace another part that I don't need as it doesn't even exist in my refrigerator tells me they are either incompetent or deliberately scamming me or perhaps both. Their scheduling is classic bait and switch, their parts markup is ridiculous, the technician I received was clueless about my appliance and their customer support is not very responsive.

DO NOT USE THIS COMPANY!

UPDATE (7/27/2023): After posting this review and other complaints elsewhere, Puls has re-evaluated my dispute and decided to approve the refund for the service deposit that I paid.

They did a job on a washer for me on the 23rd of January for 388.00 (including everything parts, labor and initial service fee). Also I was told it is because it is stackable otherwise it would have been cheaper. I Called again mid April, for the 2nd washer in the building which is identical to the first and had the same issue. Another service man came gave me a total 392.00. BUt he has to charge an extra hour more because it is stackable. I told him that the first service for the EXACT SAME PROBLEM AND THE EXACT SAME MACHINE was 388.00, but he would not believe it. Finally we called the company and they talked to the 1st service man and figured out that I was correct. They offered me a 10% discount ( which they conveniently forgot) Also they had sent me a 50.00 coupon for my next service in January. I asked if I can use it and the service man first did not believe it till I showed him the text of the coupon. Well, after he charged me the initial fee and asked me to pay for the part on the company web site, I was charged 80.10 for the initial service call and 124.00 for the part (mind you the same pump was 69.00 two and a half months ago with the same company!)On Saturday the serviceman showed up for the job and after the job was done, I signed and they asked me to pay another $297.00. I was shocked because the week before my total was given to me (after the coupon ad the FAKE discount) a sum of $336.00. The service guy insisted on getting paid and kept saying they will refund the difference. Of course, the office was closed because it was Saturday and the job was done right after they close! Just call them on Monday. They know how to apply the 10% and the coupon. Called on Monday, initially they conveniently forgot and denied anyone said anything about the discount and they had no idea about the coupon. After much argument, I just said forget the coupon and the discount, the job was quoted for 392.00 but I was charged a total of 501.00. Can you correct that? They also could not find any record of the first job in January. I told them the name of the service guy and told them I have the credit card bill for 388.00 they charged me. Again at first Jason was saying that it was probably another company. After I informed him that if they did not do a job and there are charges on my card made by them, that would be fraud and considered illegal, he suddenly found the records. And offered to return 80.00 to me and explain why they can not refund anymore. I asked for the supervisor, and he hung up. Called couple of more times and finally talked to Dana the supervisor. And after much screaming and threatening to get legal, she decided to refund 80.00 dollars and honor the coupon they claimed they had no clue about. I had to scream and end up with a huge headache just to get the same service with the same price I had paid for a couple of months earlier. Very disappointing experience. I will never deal with this crook again. In the bank Statement YOu see the job is done for 388.67 for apump change in January. Same job same issue on an identical machine next unit they charged 501.64 and they had quoted me 392.00. BTW the pump was 69.95 the first time which was included in the 388.67, but the 2nd time they claimed the same pump was 99.00 and they charged me 124.54 ( thats including tax they say. That is a 25% tax!)

The pros: online scheduling, a nice technician was sent to diagnose the problem, and he discounted the parts charge since they weren't needed due to an initial misdiagnosis (corporate refused to refund this part). The cons: a no-show repair appointment and one-sided rescheduling more than once, wrong diagnosis, horrific customer service (Puls does not stand behind the work it charges for, its online portal conveniently won't let you cancel memberships due to an error code, and once you can find someone to cancel your membership, you'll learn that the "100% refund" language is bogus). Skip the promise of "quick" service and hire a company with a wait list (there's probably a reason).

For reference, here's the exact language from the membership agreement you receive AFTER you sign up for the service. This language confirms that upon cancellation, you either will pay 1) the value of any member benefits received that exceed the monthly fee, or 2) a cancellation fee.

"XIII. Cancellation of Plan:
You may cancel this Plan for any reason at any time. To cancel the Plan, contact the Plan
Seller by calling *******350or mailing Your cancellation request to 849 E Stanley Blvd
#203 Livermore, CA ******* Attn: Plan Cancellations.
1. If You cancel this Plan within 30 days of the Contract Start Date, You will receive a
100% refund of the Total Plan Price paid less the actual cost of any service, labor,
Payments, reimbursements, replacements, parts, coverages and/or benefits
Received.
2. After 30 days from the Contract Start Date:
A. If You cancel after the first thirty (30) days from purchase of this Plan, You will
Receive a pro rata refund of the Monthly Payment Amount paid by You, less
The actual cost of any service, labor, payments, reimbursements,
Replacements, parts, coverages and/or benefits received and less a
Cancellation fee of twenty-five dollars ($25.00) or ten percent (10%) of the
Plan Price, whichever is less. The cancellation of a Plan containing multiple
Products, cancels coverage on ALL Products previously covered by the Plan.
B. If You are paying on a monthly basis, Your contract will run out through the
End of the month paid and You will not be charged again; and You will not
Receive a refund.
NOTICE: If You cancel this Plan during a time in which there are unpaid Monthly Payment
Amounts of the Total Plan Price due from You; regardless of whether such Monthly Payment
Amounts are currently due or overdue, We reserve the right to deduct any or the entire
Portion of any such unpaid amounts from Your refund, if any. If Your calculated refund
Results in You owing Us payment for services provided in advance of Our receipt of Your due
Total Plan Price, We may bill You for the lesser of the net amount due to Us or the remaining
Unpaid Total Plan Price. We will bill You any balance owed to Us through the same
Mechanism as any previous installment billings, or We will direct bill. We reserve the right to
Cancel this Plan at any time and without prior written notice in the event of non-payment,
Material misrepresentation by You, or a substantial breach of duties by You. If You are
Paying the Total Plan Price in monthly payments and have not paid a Monthly Payment
Amount that is due, Your Plan may be cancelled by Us effective as of the last day of the
Month in which the last Monthly Payment Amount was paid If We cancel this Plan for any
Other reason, written notice which includes the effective date of cancellation and reason for
Cancellation will be mailed to You at least thirty (30) days prior to termination. If this Plan was
Inadvertently sold to You on a product which was not intended to be covered by this Plan, We
Will cancel this Plan and return the full Total Plan Price or Monthly Payment Amount(s) paid
By You."

Puls Cut My Stovetop Natural Gas Safety Line Off - Myself & My Neighbors Had to Be EVACUATED By Consumers Energy Due to a Risk of EXPLOSION!

They promise:
-90-day Puls Guarantee on parts & labor
-No payments until job is done correctly
-Pay later online
-Workers are licensed
-Bring all their own tools
-Satisfaction guaranteed

Not a single item I just listed is true.

I needed a new line for a new gas cooktop installed. I had already removed old stove, just couldn't get it unscrewed to add new line, which I provided. Old line seemed to be glued on.

Puls could arrive quickly, saw all these (lies) guarantees, no problem simply remove gas line, install new one.

Quote was $149.

Day of arrival, tech was on his way. Didn't show up for over 3 hours. Brought a friend in tow.

For tools, he had with him nothing but a single wrench.
No flashlight, plyers, grease, mirrors, hammers, nothing... he had to BORROW my tools.
I supplied new gas line, new cooktop, flashlights.

These 2 men struggled with this old gas line for over an hour. Said it wasn't meant to come apart, it was "too difficult", they were carrying on, swearing, I said, "This is exactly what you were hired for, it was explained in emails and job description."

I went outside with my dog, came back in, "Oh yay! We got old line off."

Then couldn't get a single burner of 5 to light. Said, "I don't know what's wrong with it."
Stovetop also came with these small metal pieces, said, "Maybe these go on the burners?" Duh, yes they did.

I wasn't hovering, but see the friend had picked up my phone, was trying to turn it on. I immediately took phone back, he said, "Sorry, I thought that was his phone. They're both black." (!)

I asked main guy if he worked on gas stoves much, said, "No never, I don't usually do gas, I just learn as I go."
"So, you're NOT LICENSED?"
"No, I move furniture."

Said all 5 burners worked, lit one, stupid me, I should have lit them all.

I used my card to pay $149. They said I had to pay them, right then, not online vs. their advertising.
It's one of those card sliders, I asked for a receipt, they said Puls would email it to me. No receipt.

Except, they didn't only charge me $149 I agreed to!

They charged me $289 and charged my card another $49.
During this my bank contacted me, twice. I still thought we were at $149.

Then I see the guy's friend literally tried to take a PHOTOGRAPH of my debit card! I asked what he was doing, he said they need a photo of my debit card. Unbelievable!

I said, "No you don't." I was a Fraud Analyst for Visa, MC, Discover.
I also was ROBBED by another unskilled day laborer who photo'd my CC, used it to fly to Vegas, buy multiple hotel rooms, clothing, you name it.

She is now serving time for 6 out of 28 Felonies (see my review on Speedy Cleans).

Early on, had said I needed my front steps redone, another big mistake.
This worker said he'd handle that, asked for a deposit, but it had to BE CASH ONLY.

I said, how much is the entire total? He waffled around, never came up with a number. Was supposed to show up next day, day after, Monday. Never showed.

"Just go to an ATM or bank, withdraw $250 or $300."
I know how to withdraw money! Friend then said he was the company OWNER. I said, "I thought they're based in CA? (Not Detroit!)" Oh, right, he said he was only a "part owner."

Asked to use my bathroom, ugh, how can I say NO? Sure. I don't know WHAT he was doing in there, but that night, the toilet would not flush. I have a plumber's plunger and clearer, I couldn't get that toilet to flush for over a week! Now the lift mechanism in the tank, near the handle, is totally broken.

I've owned this house for over 2 years. Never once had ANY issues with that toilet. I don't have a clue what he did, but he broke my toilet.

Next day, I see Puls charged me $289 AND $49, immediately contacted them

I said, "Did your guy think he did such a great job that I felt the need to tip him?"
They got back to me, "We called the tech and he said you told him he did such a great job, you felt the need to tip him."

What?! You just quoted me.
3 fonts, so 3 different people answering.

Refused to do anything.

Tried to use a few burners, only 2 of the 5 would light! I couldn't believe it.

And best yet:
Michigan you have to be a LICENSED TECH to work on gas lines. Puls pretends that this is what these folks are. He "learned as he goes," not licensed.

GUESS WHAT I FOUND - HIDDEN - UNDER A CABINET AND BEHIND A COFFEE MAKER?

THE GAS LINE!

This guy chopped it off.
There is that 90 degree safety switch, make sure it can't leak, while I was outside, this jerk cut that entire portion off! Are you kidding?

Contacted Consumers Energy. Said anyone in MI working with gas lines had to be licensed, certified, you don't cut off the safety switch!

Told Puls, supposedly insured for $5m., surely not.

Overcharged, then called me a liar. See my pics.!

2 months later, NONE OF THE 5 BURNERS WORK, MY TOILET IS BROKEN, PULS STOLE OVER $300 FROM A DISABLED WOMAN, CUT MY GAS SAFETY LINE.

Short Version:
Puls sent a guy to fix my dryer. He broke a pipe in the process. Water flooded everywhere. Accidents happen but their customer service was atrocious and they couldn't find a plumber to fix the problem. I had to find one myself and despite water being off for over a day, my family having to stay in a hotel, and damage done to the floor and wall, Puls only reimbursed me for the cost of the plumber.

Long Version:
On Friday 5th of February, I utilised the Puls service to fix my dryer. A technician named Gary completed the work. However, in the process he broke a pipe that gushed water all over my house. Wood floor had to be pulled up. The water had to be turned off. Gary is not a plumber but offered to try to fix the pipe while I consulted with Puls to find an actual plumber to solve the problem. Obviously there was some urgency to the situation but added to that was the fact we were supposed to have family visiting. If the situation could not be resolved they would have to find accommodation elsewhere.

I phoned the Puls team at 3pm. They said that they would notify the appropriate people of the problem and we would have a response in one to two days. I explained that this was not acceptable: The Puls technician broke a water pipe that had absolutely nothing to do with the dryer he was here to fix. It needed to be solved immediately. Still, the customer service team was unable to offer any reassurance other than that the appropriate people would be notified and that we would hear from them within one to two days.

After many hours and many calls I still had not heard from them. My family was forced to find hotel accommodation. I called the Puls service once again and was finally allowed to speak to a supervisor, a man named Jonz. He was unable to offer any reassurance other than we would hear from them within one to two days.

After numerous callbacks from Jonz, he finally booked an appointment for a plumber to arrive at 9am the following day. To reiterate, I had been requesting a plumber since 3pm Friday 5th. The Puls service did not book an appointment until 7pm that night. Even then, an actual plumber had not been found the fulfil the appointment. An automatic text message informed me that I would be notified when one was found.

By 8:30am on the 6th of February a plumber had not been assigned to the appointment. I phoned the Puls service and they were unable to offer assurance that one would be found. This was unacceptable. My family could not afford another night in a hotel. Further to that, we could not waste another day in the house waiting for a plumber that Puls could not assure us could be found. As such, we were forced to search for a plumber outside of the Puls service. It took us 10 minutes. He arrived an hour later. He fixed the problem in less than an hour.

I explained to the Puls service we were due a refund. We were also due compensation. I gave them this list of factors to consider:

- I spent at least 100 minutes on call with their service and had to be absent a full workday to try to resolve the situation. At no stage was Puls able to say it could be resolved.
- The Puls technician broke the pipe. He was not a plumber, nor was he supposed to be working with any pipes.
- Wood floorboards had to be pulled up to avoid water damage.
- Water has been off for a full day. We have two children, unable to use the bath, shower or toilet.
- Extended family who were supposed to be staying here were forced to pay for hotel accommodation.
- The Puls service was incapable of resolving the issue so we were forced to find a plumber elsewhere.

After 2 to 3 weeks of phoning and emailing about this matter, they finally issued a payment in an amount to cover the plumbing charges, a paltry sum that hardly covered all the trouble they caused and the disastrous customer service that failed to deal with the situation as it unfolded. Terrible company. You are better off hiring a local service for any problem you have.