Puls

My experience began well, needing 2 common parts to repair my gas dryer. 1 week later parts were installed. Then I was told it was the control board. Initially the tech tried to repair it at home. He butchered it. He then said that he would purchase a new one and return the following night. He never returned, nor did my control board. The control board and a core charge was $258.00 plus $119.51 labor plus tax, service charge, and control board test. Puls Technologies refused to reimburse me. In total, this was a span of 3 1/2 weeks not to mention 1000 lbs. of frustration. Puls Technologies is the worst company I ever have dealt with.

Serviceman examined the leaking hose and patched it with my waterproof "Gorilla Tape". The repair quoted at $98 was billed at $245. No details of the work involved but many promises of warranty.
The serviceman was of Turkish nationality and could not converse or communicate by email or text. There is no access to the headquarters: no phone, email, text, or any manner to request help or access their warranty.
They are a scam,

Please Don't book plus for any appliance review, they charge too much and they never do customer support or contact them after repair incase of any problem, they say 24/7 customer support for email but nobody reply to your emails.

This service is over priced, and a scam! After paying almost $400 to repair my dryer, I then noticed a $14 monthly fee. My fault for not reading the fine print but I do not understand where the savings is in joining this plan. And to top it off to cancel they charged me another $100! Do not sign up for this scam.

The absolute worst. They could only be worst if the technician showed up, didn't fix my dryer, then robbed me. Maybe not, because at least someone would have shown up. They cancelled 3 days in a row, then told me I should go somewhere else. That was the only good thing I got this incomptent company.

I used this company to repair a washer. I specifically told them I did not want a membership, and they started a membership for me anyway. I have been called since September trying to cancel it, and they always send me a cancellation link that provides an error, so I call back and they promise to do it manually, and then the next month I get hit with another fee. I am being forced to keep a membership that I don't want, and I don't need.

Oh please pass up this business! Honestly, I paid $49 (on sale from $96) and the technician brought me an $11.99 mount from Ross! I am dying laughing because they determined that it was okay and the technician has the discression to buy a pos mount. I will upload email and pics of mount. Steer clear of this place! You will definitely not get your money's worth!

I've used Puls several times and recommended them countless times in the past as being quick and reasonable. I had my dryer serviced last Friday and was charged over $400. I got texts from both Puls and the technician all weekend looking for payment. I pulled up the payment link Sunday and noticed that the part was $105 and $320 was labor. The tech was here 27 minutes (Ring video to prove). There was even a charge for an extra 30 minutes of labor? (Do the math on that one). The technician texted me on Saturday stating that he could not accept any more work until I paid. Does Puls really do that, seemed Shady! No more for me.

We hired Puls to fix our dishwasher. After several visits and hundreds of dollars, the dishwasher is still broken. We also now have water damage, a scratched floor, and chipped cabinets. The technician didn't even put it back after he gave up. Never hire Puls!

Please beware of this company and the technicians offering to sell you a useless warranty. The warranty is misquoted on price and sold as a way keep you calling them and their technicians for any service needed. It does not cover all of the service or repairs, only partial.
If you want to cancel there is a hidden cancellation fee. The cancellation fee is 4 months of what they charge for service warranty.

I booked for the weekend - where they said they have technicians. Waited for 4 days thinking they would be here….they sent a text saying everyone was busy and they'd have to reschedule me. No thank you! I can see why they have a 1 star rating. Moving directly to GE technicians.

Obinna is by far the best home services technician I have ever had the pleasure of meeting. He was very helpful and went out of his way to provide recommendations and assist with very tough TV installations. I was very pleased with his effectiveness and overall knowledge. He puts the client first and has a clear commitment to make sure that the customer is happy.

Obinna will definitely be used for other services in my home after this experience.

Do not use. Charged my CC and can not send me an Invoice on what charges were for.
Asked several times for an explanation of charges and never sent to me.
Service plan is also rip off. Said cancel anytime, but when I canceled they charged me another fee for over a hundred dollars.

I had them send a tech out to diagnose dishwasher problem, and paid almost $400 for new pump per their diagnosis. Afterwards the appliance didn't work, and they refuse to send anyone out to find out what's going on

In December 2022, our dryer went out. We were told it was the heating duct, and he had to order the part and then came back to put it in and it worked, we even tipped... Yesterday 4/20/23 our dryer was doing exactly as it was the first time. He came back and told me it was...the heating duct that HE replaced. Ummm how did it go out AGAIN just as our "90-day warranty" expire? Now we are having him (yes, this has been the same guy) fix it again as we already paid before I got on and viewed the reviews. However, I am now looking for another place as I am SURE in a few months. It'll go out again. At almost 400 each time. We could have put that towards a new dryer. -Not Impressed-

Schedule a appointment to have my dishwasher looked at and possibly repair. They canceled my appointment thru email then told me I had to reschedule and next Available appointment was four days later. Then tried numerous time to reach somebody at customer service with no success. Highly disappointed with this company and will not use or recommend to anybody I know.

Don't use them! The repairman called me two hours after his stated arrival time and said he was unaware that he had this appointment and moved it to another day. On the rescheduled date when he had not showed within two hours after the appointed time, I called the company and they said he was sick and would not make it. I can't rate their work because I never got it done. Two days off my life I will never get back.