Puls

STAY AWAY FROM PULS. IT IS A COMPANY OF CROOKS WITH POOR CUSTOMER SERVICE THAT FRAUDULENTLY CHARGED YOUR CREDIT CARD THAT YOU ONCE PROVIDED THEM WHENEVER AND HOWEVER THEY FEEL LIKE FOR QUESTIONABLE CHARGES AND ARROGANTLY REFUSED TO EXPLAIN THE CHARGES. THEY CHARGED ME $806 FOR MEMBERSHIP CANCELLATION FEE INSTEAD OF $36 OF A REMANING 3 MONTHS OF 12 MONTHE MEMBERSHIP; AND THEN DISHONESTLY, ARROGANTLY APOLOGIZE WITHOUT HOWEVER REVERSE THE FRAUDULENT CHARGES. I HAVE REPORTED THE ISSUE TO MY CREDIT CARD COMPANY. PULS ALSO HAS THE REPUTATION OF OVERCHARGING CUSTOMERS FOR SERVICE FEE WITHOUT GIVING YOU AN ESTIMATE BEFORE STARTING YOUR WORK. AND THEIR OFFSHORE CUSTOMER SERVICE WITH INDIAN ACCENT ARE VERY RUDE. USE ANGIE LIST, HANDYMAN, YELLOW PAGE INSTEAD OF USING PULS. STAY AWAY FROM THAT COMPANY OF CROOKS.

I had PULS repair my dishwasher handle 3 weeks ago. It appointment was fine, technician showed up and did the job. It cost around $250. The handle broke again 3 days ago and under PULSs guarantee, I requested an appointment to redo the job. Well, that was 3 days ago. First day, they canceled 7 min before the scheduled time. Second day, they canceled 6 min before the scheduled time. Today, Day 3, they did not show up at all. After many calls to customer service (with ridiculous background noise) they promised someone later in the day. Technician actually called to say he was running late, but would see me in 1/2 hour. I then get a text message saying "sorry you had to cancel". Seriously? I am in contact with their customer support, but honestly this has been a NIGHTMARE! I am going to file a disputed charge claim with my credit card company. If you are a homeowner, landlord, property manager, real estate agent, STAY AWAY FROM PULS! Read the Yelp reviews as well. This seems to be the way they operate.

Don't be fooled when you are in a pinch for a repair. My LG refergerator stopped cooling. Puls responded quickly, but the tech was in a hurry. He said he diagnosed it and it would be $1100. No written quote. He said the cost was mostly parts. He said he had all of the parts in his van but could not do the job until the next day. I had another company take a look. They advised me of a warranty on parts, which I had to verify with LG and the parts were shipped free of cost. They also stated the other company placed a tap valve on the compressor preventing any further testing of the unit, so the parts had to be replaced. I contacted Puls and their response was, " We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price." Remember, I never received a written quote, only a verbal $1100. Puls also stated, " All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver". Remember the tech said " the cost is mainly parts, and he has all of them in his van ". He never advised me of a warranty on parts. I hope you see the gouge in progress. My repair was $550.00 for labor, parts were free.

I can tell you this is a scam... They immediately sent a Tech out on a Sunday afternoon because my My refrigerator went out Saturday night. They texted me immediately I got several emails very attentive I should have known better because who sends somebody out immediately on a Sunday afternoon. The technician that came out was very nice we did like him however he took nothing apart he did offer to clean the back pull it out vacuum and clean the coils which I would presume was part of the testing but that wasn't additional $65 he took nothing else apart in the fridge and told us it was probably the fan... It did seem to work for a few hours and then overnight did not temperatures rose at temperatures rose the next day it worked for a few hours and then nothing all of my food has been ruined spoiled and all of the freezer food as well... Now come 2 days later they tell me I can I can fill out a form and now it will be 24 to 48 hours later before they can even see if a technician can come out to recheck it... However on a Sunday it was like immediate... I have gone round and round today and now I cannot get anybody to come check it they have check back with the technician and now they tell me it's going to be a week before they can come out this is such a scam this is bad business and you should think twice before using their service...

I had a technician come out for a gas stove that would not light. Some of the burners were not getting a spark to ignite the gas. I explained that over the puffins when I called for service. The Technician came out and all he did was try to turn on the stove. That's all. It didn't light. I already knew that. He said it was "probably the wiring harness". I had already guessed it was the wiring. He said he would have to get the part and would call me the next day or the day after with a price to repair. Then he charged me $95. He could have diagnosed that over the phone and brought the part with him. He didn't call back the next day, or the day after that, or the day after that. It took him five days to call me back, then he couldn't give me a price, he said the company would send me a text. They didn't, I called the company, no return call, no email, no text. The company dispatcher called me about 10 days later and said the tech had the part and was ready to do the repair. I asked how much it would cost, he didn't know, he said the tech would tell me. I told him the tech said the company would tell me. So the repair never happened. I paid $95 for a tech to try to turn on my stove which I already knew wouldn't light. I was ripped off.

GO ELSEWHERE! THIS PLACE IS A TOTAL RIP-OFF! Our dryer blew the thermal fuse and it needed to be replaced. We were quoted $249 for this service which included replacing the hose. While we all know that a fuse costs no more than $10 (and a hose even less), I didn't know how to do it and I wanted it done fast. BIG MISTAKE. After three visits spanning one week, we were charged $365 dollars- clearly more than $100 than the quote with no explanation and no additional work done. The company refuses to refund anything. The technician seemed nervous and anxious and spend most of his time watching videos on his phone how to do the repair. I wish I had watched the same vidoes and done it myself for $20 rather than being out $365 for a stupid hose and fuse. This is what you call taking advantage of comsumers! And beware- when I emailed support they confirmed this is the standard price for fuse and hose replacement- so I can only imagine what they would charge for something that is actually broken!

I scheduled them to come out and fix my dishwasher. The man quoted me a price and I agreed to it. He said he had to order the part and would come out the next week. The next week he did come out to do the repair but could not get the dishwasher out to repair it. How are you a dishwasher repair person that does not know how to remove the dishwasher. My husband came home that night and showed me where you would unlatch it. The company said they would send someone else out to do the repair. Well a week later and being canceled over and over again, I requested a refund. They only want to give back 20 dollars of 116 back because the rest was a service call charge. I understand that BUT I agreed to your services and the repair and you couldn't come thru with it. I then said ok send someone out today then. They came back and said oh no we can't now because you agreed to the 20 dollar refund which I did not. They also said they only canceled once on me which was a lie. I have all of it in my email and on my phone. I should have read the reviews first. I usually do but I really wanted to get my dishwasher fixed and I thought it looked legit. My mistake! I just can't believe a business can operate like this and treat customers like this. If they come thru with the full refund, I will update this,but I am not holding my breath.

This company is scam! Refuses to finish repairs because the tech had me order the parts! Zero help!

Trick you into a warranty, impossible to reach, never repaired the problem but once they have your card, they will charge you forever.

My oven was broken and Puls came to fix it.
Was just an amazing service.
Thank you so much.
Would choose puls again for sure

I contacted Puls.com to repair my broken oven, but unfortunately, the overall experience left much to be desired. Initially, they dispatched a technician who diagnosed the issue as a broken thermostat and proceeded to order the necessary part. We agreed on the repair cost, which included the service fee and an additional 15% advance for the repairs.

However, on the day of the scheduled repair appointment, we received a call from the technician informing us that he had sustained an injury and would be unable to proceed with the repairs. Understandably, we requested that Puls.com send another technician to take over the project and complete the necessary repairs. To our disappointment, the replacement technician expressed reluctance to proceed, citing a lack of understanding regarding taking over someone else's project. This unwillingness to carry out the repairs left us in a frustrating situation.

Throughout this process, we never refused to move forward with the repairs. Our intention was simply to have a qualified technician complete the job. Regrettably, Puls.com was unable to provide a suitable replacement technician, and we were left to bear the burden of paying the service fee, despite the lack of resolution.

To compound matters, the customer service representatives we interacted with displayed a rude and unprofessional demeanor. Their attitude further added to our frustration and disappointment. Based on this experience, I have no desire to engage with Puls.com in the future.

In light of the situation, it is disheartening that Puls.com refuses to refund the payment, asserting that it was solely the service call fee and claiming that we declined the repairs. This contradicts the policy they shared with us, which clearly stated that the service call fee would be credited toward the final repair cost upon approval.
Overall, my encounter with Puls.com's oven repair service was disappointing. The inability to provide a qualified technician, coupled with unprofessional customer service, has left a negative impression. I cannot recommend this company based on my experience, and I will actively seek alternative service providers in the future.

Do NOT call Puls. Their technician was very nice and enthusiastic, unfortunately, he was incompetent and never should work on a GE Refrigerator. The compressor had failed on our 2-year-old GE Cafe refrigerator. I knew it was the compressor without even pulling out the refrigerator and I have zero experience with appliances.

The technician arrived and immediately replaced a capacitor and deemed it fix. He installed a "hard-start" capacitor that overrides the necessary safety features in the new refrigerator that has flammable refrigerant (R-600a, found in newer refrigerators.) By installing the "hard start" capacitor it entirely voided the warranty of the GE fridge. That was my fault for trusting him that it was the capacitor and not the compressor.

The tech told us to wait 18-24 hours before opening the refrigerator, which we did. However, the next day the issue was clearly not resolved as the freezer was still 72 degrees. Puls set a new appointment for 3 days later. The service technician never showed up for the appointment and we never received a phone call or text letting us know that he would not make it to the house.

I then decided to request a refund from Puls and decided to contact GE directly. They sent a technician out to resolve the issue. He came out, took one look at the hard start capacitor, and informed us of the safety hazard that was created by installing the hard start capacitor and overriding the manufacturers fail safes. The GE service rep informed us that they are not able to work on the unit and the Puls service tech should have known to not even touch the refrigerator. However, Puls wanted to make a quick dollar and disappear, which is exactly what they did.

Puls did issue a partial credit to us, which will likely cover the delivery of the new refrigerator we now have to purchase due to their incompetence.

Save yourself time, frustration, and money. Call someone else, anyone else.

There is no customer support you have to send emails which don't get answered.And when you finally get an email from support you can't respond to it

I would give zero stars if I was able, as this was the worst experience I have ever had as a consumer. First, it took 5 days from when I called for the tech to come out to look at my dryer. He said that parts had to be ordered, but since the dryer was serviced 3 months ago, and the same part needed replacing, that I needed to call the office and request a "guaranteed redo" and that the original tech had to come back. I called the office immediately. The first 2 people I spoke with disconnected me. The 3rd person told me that a supervisor would call me back. It's obvious that these workers are working from home, because I could hear screaming children in the background.

The supervisor called back and said I didn't qualify for a guaranteed redo because it had been 90 days, but that they'd waive the service fee. He also said that the second tech, not the original, could do the repair.

I called the office the next morning (Monday) and asked what to expect. He said the tech, Terry, would get in touch with me. Terry texted shortly after and said the parts would be there the next day (Tuesday). I never heard anything the next day, so I reached out to Terry on Wednesday to inquire about the parts. He said he was waiting for one more, and that it would arrive the next day (Thursday). Again, I didn't hear from Terry on Thursday, so I reached out to Terry Friday morning. After an hour of waiting, I called the office to inquire. I then got a scathing and strongly worded text from Terry that said he asked the office to send a different tech. I called the office again on Friday afternoon and asked what I could expect to happen next, as Terry's scathing text made me uncomfortable and I didn't feel it would be safe to have him in my home. They said they would get back to me at the end of day. I never heard from anyone.

I called the office yesterday (Sunday) and the lady had no idea what was going on with my repair. I asked to talk to a supervisor, and she said one would be in touch. I never heard back.

At this point, I have already scheduled with a different company. I will never use this company again. This is the worst experience I have ever had with a business in my entire life.

My experience with puls was horrible.I do not recommend.Repair company vendor would not refund money and did not complete repair work.

Puls.com cancelled at the last minute. Going out of town and needed a washing machine to be fixed! I will never call them again!

RIP OFF. AUTOMATICLY RENEWED A SERVICE CONTRACT I DIDNT APPROVE OF FOR $87. "CON"tracs are JUST THAT! CONS. Wouldn't refund my money. Charged me for past discounts.