PSI ExamsReviews 8,764

My daughter has attempted to take the Hiset exam multiple times. After receiving payment, technical issues, unreasonable demands not listed on the website and unresponsive and rude proctors prevented her from even starting the test SEVERAL TIMES. Without premission they also illegally forced my daughter to give remote access to my buisiness computer using software often used in online scams. Then denied her from taking the test anyway. Beware of this company! They have now delayed my daughters education and re-entry to collage. It is unfortunate they have a monopoly on test taking in Massachusetts

I needed to follow instructions very carefully in order to log in and purchase the correct exam. The actual ordering experience was very easy as far as entering payment and there were several ways to download a receipt, and multiple email confirmations

Dear PSI, I am writing to formally report an incident of unprofessional and inappropriate behavior I experienced at the PSI Licensing Center in Marietta, GA. I am requesting that this matter be documented, investigated, and that I receive a follow-up call to discuss next steps. Upon arriving at the testing center, I immediately observed the posted "No Phones" sign and ended my phone call before approaching the counter. Instead of being greeted, the front desk employee, Julie, abruptly told me that phones were not allowed. I politely responded that I had seen the sign and had already hung up as instructed. Julie rolled her eyes and asked, "Why are you here?" without offering a greeting, assistance, or professionalism. Her tone was dismissive and unnecessarily rude. She then instructed me to obtain a Lawful Presence form and return later. When I came back, another employee, Ed, began assisting me. Initially, he was professional, and I even thanked him for being kind, mentioning that my earlier interaction had been unpleasant. At that point, his demeanor changed completely. He stated, "People like you are problems," and proceeded to put his hand in my face while standing over me as I sat down. I told him he was standing too close and asked him to step back. He refused, saying he was not too close. I clarified that, for my own comfort, his proximity felt inappropriate and I moved to another chair. Ed then began walking toward me again, stopping only when I looked directly at him. Shortly after, he sat near his desk and pushed the glass divider toward me, and pressed his face against it, and said he was "trying to make me uncomfortable" because I was watching him (to ensure my licensure process went smooth). As this was happening I did not say a word to him, only watched his behavior… Their behavior was intimidating, unprofessional, and made me feel unsafe in what should be a secure, respectful testing environment. No customer should ever be treated this way, and I am deeply concerned that this occurred at a state-licensed testing site responsible for professional licensure. I am requesting that this incident be formally investigated, and that appropriate action be taken to ensure the safety and professionalism of this location. Please confirm receipt of this complaint and contact me at your earliest convenience to discuss next steps. Thank you for your prompt attention to this matter.

I am not please about every person that I have spoken with does not speak English well, which made it extremely difficult to explain the issue. I have been using the term "practice tutorial" which I was under the impression that was the "practice test". This has lead to a lot of confusion and wasted time for me and the associates. I could understand "some" associates not being well versed with English, But all of them. I would not recommend your site to anyone at this time as I would not want them to have the same issues I have had with support.

I purchased the practice test with my test itself. When I tried to access it, it didn't work. PSI help was very nice, but unable to do anything to get the issue fixed outside of a refund. So I had to re-purchase the same test on a different site to get it to work. PSI isn't providing the tools to their employees to do their job or help the customers correctly. I surely hope the fundamentals are resolved for future needs.

It's difficult to find items that correlate to the test. You literally have to pretend to schedule a test just to see the bulletin of study materials that can be used in the open book exam. It's a game of hide and seek on the website. Also, one bundle that I found yesterday which included the actual books and the test prep is nowhere on the site today. Links are not working, such as the one that says "Contact PSI page" for more information after checking out. The website feels cheap and not user friendly at all. I hope the website is not an indicator of the actual study materials.

Everything been ok for the most part, but the math portions I have to say. Their are way too many tricky questions. That I might say needs to improve but I am no quitter I will get through this might I add I have taken the math portion three times and fail two by one. I found myself getting down on my self but I will get this, I will accomplish this.

I'm experience on home improvement and roofings that's right. I want to have the roof and commercial license because I have a lot of costs.Call me then I don't have the roof commercial license only. I am a general contractor

Thank you very much for asking me about my limited experience.
In fact, if I am honest about my education, I did not finish either primary or secondary school, but now I hope to spend my life and time studying.
I also need your help with that
And I hope you can do that for me

Great! Easy to find the study aids and they seem to be quality. It was a little confusing the two different Blue Broker packages but I chose the one with more sample questions

I dont have much to say a friend suggested i use the PSI test site for prep on the final exam as it proved to be very scuccessful for him in taking and passing the test

It was confusing finding the correct practice exams. I accidentally purchased a commercial contractors test instead of business law practice test.

Ordered practice exam and never received email to have access to test. I had to contact support multiple times via email and phone and finally received a link 2 days later.

I just started practicing, it is detailed and also explains where you were wrong. I will keep practicing till I feel confident