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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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I prepaid for this exam and had an email with a voucher code and link to redeem it. The link did not work. I have spent a lot of time looking for how to use the voucher.
I appreciate the confirmation email once I placed the exam voucher order. The only information I could not locate on the PSI voucher page was how long the vouchers are good for, and if they could be sent via email since I believe they are a digital product.
Excellent questions pertaining to the test taken. Recommend for anyone trying to pass their Journeyman electrician Residential test
I am not able to pay for the exam online as the system has preserved my original access code and does not allow me to update it. I have to call to your customer service each time.
Ordered practice exam and never received email to have access to test. I had to contact support multiple times via email and phone and finally received a link 2 days later.
Thank you for reaching out and sharing your experience. We're sorry to hear about the delay in receiving your CSFA Practice Exam access. We did attempt to contact you in response to your issue on Oct. 4,2025.
If you need any additional help assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
I just started practicing, it is detailed and also explains where you were wrong. I will keep practicing till I feel confident
Great, I paid 50 dollars extra for practice test, along with exam taking, (Total 375+50=$425)unfortunately that test I couldn't receive yet. Please verify.
Very good experience, easy one.bbbbbbbbbbbbbbbbbbbbbbbgggggggggggggggggggffffffffffffs
I've encountered an issue regarding the secondary identification that I brough with me for testing in the Cleveland location. Everyone was very patient, knowledgeable, and helpful. I can't tell you how much I appreciate their help!
I have always experienced prompt service with PSI. Great!
Terrible exam site the moderator was from India or something logged me out of my test half way and wouldn't let me cough or blow my nose from being sick.
We're sorry to hear about the difficulty you experienced during your exam. We did attempt to contact you in response to your issue on Sept. 27,2025.
To help us look into this further, may we kindly request your full name, exam confirmation number, email address, and details of your concern. Please send this information to cdcareweb@psionline.com so our team can review your case and assist you directly.
This testing resource should have been an offering when I checked out for my exam and Nationwide VA Real Estate exam vs. separate.
They promised 100 practice exams and 1148 practice questions for $99. And STUPIDLY I trusted them... for my almost one hundred dollars I got two assessments that do not even provide you with the correct answers. And maybe 100 test questions. THIS IS FALSE ADVERTISING at it's finest. When you attempt to open or go further, it is, ONE ITEM EACH is at least $39.00 for ONE WEEK! I am on a very tight budget and these crooks stole my money!
We're sorry to hear about your experience.
To better assist you, may we know which practice test you are referring to? Kindly provide us with your full name, email address, order number, and a brief detail of your concern, and send it to cdcareweb@psionline.com.
Our team will review your case and follow up with you directly.
I ordered this exam back in July. I've never received the ability to take this exam. The eligibility period was July 13th through August 13th. And here I am trying to figure out how to get this exam taken before my certification expires very unhappy
We're sorry to hear about your experience and understand how frustrating this must be.
To help us look into this further, please provide your full name, exam confirmation number, email address, and the details of your concern. Kindly send this information to cdcareweb@psionline.com so our team can assist you promptly.
Thank you for your patience and understanding.
This website is easy to access, the study packs product has enough information provided to help me make a decision about which product suits my needs the best.
This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.
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I hope that this course will help me pass. I have passed before with a different program and Kaplan did not help me very much
Had a lot of issues with PSI and their website. Customer service wasn't great. Everything took a long time and felt disorganized.
We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Sept. 26,2025.
To better assist you, may we kindly ask that you send us your full name, email address, and details of your concern to cdcareweb@psionline.com. Our team will look into this promptly.
Thank you for your patience and understanding.
Paid for practice exams, received and email stating PSI set up an account for me. I followed the link and to change my password and it tells me that no email was found this account! The number they said to call was an 800 number in the email. That number does not allow you to talk to customer service.
Thank you for letting us know. We did attempt to contact you in response to your issue on Sept. 26,2025.
For assistance with your account setup and password issue, please contact GMetrix Support directly at support@gmetrix.net. They will be able to help resolve this for you.
A little hard locating the practice test link and also cannot sign in to account
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 26,2025.
For assistance with locating the practice test link or signing in to your account, please contact PSI Support at 866-589-3088 or email them at ptsupport@psionline.com. Their team will be able to help you directly.
Excellent experience definitely will recommend to anyone
On the computer the site is easy to navigate but, on the phone, it's not
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Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks
Thank you for reaching out and letting us know about the issue you’re experiencing. May we please confirm if this is regarding a practice exam or your scheduled exam? We did attempt to contact you in response to your issue on Oct. 4,2025.
To assist you further, kindly send the following details via email to cdcareweb@psionline.com:
- Your full name:
- Email address:
- Order number or exam confirmation number:
- A brief description of your concern:
Once we receive your information, our team will be able to review and assist you accordingly.