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PSI ExamsReviews 8,710

4.0

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I prepaid for this exam and had an email with a voucher code and link to redeem it. The link did not work. I have spent a lot of time looking for how to use the voucher.

Date of experience: October 4, 2025
Texas
1 review
0 helpful votes
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I appreciate the confirmation email once I placed the exam voucher order. The only information I could not locate on the PSI voucher page was how long the vouchers are good for, and if they could be sent via email since I believe they are a digital product.

Date of experience: October 3, 2025
New Jersey
1 review
0 helpful votes
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Excellent questions pertaining to the test taken. Recommend for anyone trying to pass their Journeyman electrician Residential test

Date of experience: October 3, 2025
North Carolina
1 review
0 helpful votes
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I am not able to pay for the exam online as the system has preserved my original access code and does not allow me to update it. I have to call to your customer service each time.

Date of experience: October 1, 2025
Samantha P. — PSI Exams Rep
4 days ago

Thank you for reaching out and letting us know about the issue you’re experiencing. May we please confirm if this is regarding a practice exam or your scheduled exam? We did attempt to contact you in response to your issue on Oct. 4,2025.

To assist you further, kindly send the following details via email to cdcareweb@psionline.com:
- Your full name:
- Email address:
- Order number or exam confirmation number:
- A brief description of your concern:

Once we receive your information, our team will be able to review and assist you accordingly.

Nevada
1 review
0 helpful votes
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Delay in receiving CSFA Practice Exam
October 10, 2025

Ordered practice exam and never received email to have access to test. I had to contact support multiple times via email and phone and finally received a link 2 days later.

Date of experience: September 23, 2025
Samantha P. — PSI Exams Rep
4 days ago

Thank you for reaching out and sharing your experience. We're sorry to hear about the delay in receiving your CSFA Practice Exam access. We did attempt to contact you in response to your issue on Oct. 4,2025.

If you need any additional help assistance, please contact 866-589-3088 or email ptsupport@psionline.com.

South Carolina
1 review
0 helpful votes
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Excellent guide to exam
October 9, 2025

I just started practicing, it is detailed and also explains where you were wrong. I will keep practicing till I feel confident

Date of experience: September 29, 2025
New York
1 review
0 helpful votes
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Great, I paid 50 dollars extra for practice test, along with exam taking, (Total 375+50=$425)unfortunately that test I couldn't receive yet. Please verify.

Date of experience: September 28, 2025

Very good experience, easy one.bbbbbbbbbbbbbbbbbbbbbbbgggggggggggggggggggffffffffffffs

Date of experience: August 9, 2025
Ohio
1 review
0 helpful votes
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I've encountered an issue regarding the secondary identification that I brough with me for testing in the Cleveland location. Everyone was very patient, knowledgeable, and helpful. I can't tell you how much I appreciate their help!

Date of experience: September 27, 2025

I have always experienced prompt service with PSI
September 8, 2025
Previous review

I have always experienced prompt service with PSI. Great!

Date of experience: August 29, 2025
Colorado
1 review
0 helpful votes
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Terrible exam site the moderator was from India or something logged me out of my test half way and wouldn't let me cough or blow my nose from being sick.

Date of experience: September 25, 2025
Samantha P. — PSI Exams Rep
1 week ago

We're sorry to hear about the difficulty you experienced during your exam. We did attempt to contact you in response to your issue on Sept. 27,2025.

To help us look into this further, may we kindly request your full name, exam confirmation number, email address, and details of your concern. Please send this information to cdcareweb@psionline.com so our team can review your case and assist you directly.

Virginia
1 review
0 helpful votes
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This testing resource should have been an offering when I checked out for my exam and Nationwide VA Real Estate exam vs. separate.

Date of experience: September 25, 2025
Ohio
1 review
0 helpful votes
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THIS IS A SCAM!
October 5, 2025

They promised 100 practice exams and 1148 practice questions for $99. And STUPIDLY I trusted them... for my almost one hundred dollars I got two assessments that do not even provide you with the correct answers. And maybe 100 test questions. THIS IS FALSE ADVERTISING at it's finest. When you attempt to open or go further, it is, ONE ITEM EACH is at least $39.00 for ONE WEEK! I am on a very tight budget and these crooks stole my money!

Date of experience: September 25, 2025
Samantha P. — PSI Exams Rep
1 week ago

We're sorry to hear about your experience.

To better assist you, may we know which practice test you are referring to? Kindly provide us with your full name, email address, order number, and a brief detail of your concern, and send it to cdcareweb@psionline.com.

Our team will review your case and follow up with you directly.

Massachusetts
1 review
0 helpful votes
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Never received the exam
October 5, 2025

I ordered this exam back in July. I've never received the ability to take this exam. The eligibility period was July 13th through August 13th. And here I am trying to figure out how to get this exam taken before my certification expires very unhappy

Date of experience: September 25, 2025
Samantha P. — PSI Exams Rep
1 week ago

We're sorry to hear about your experience and understand how frustrating this must be.

To help us look into this further, please provide your full name, exam confirmation number, email address, and the details of your concern. Kindly send this information to cdcareweb@psionline.com so our team can assist you promptly.

Thank you for your patience and understanding.

Texas
1 review
0 helpful votes
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This website is easy to access, the study packs product has enough information provided to help me make a decision about which product suits my needs the best.

Date of experience: September 24, 2025

Easy
May 29, 2025
Previous review

This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.

Date of experience: May 19, 2025
Hawaii
1 review
0 helpful votes
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*******890-*******890-*******890*******890-*******890-*******890

Date of experience: September 24, 2025
New Mexico
1 review
0 helpful votes
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I hope that this course will help me pass. I have passed before with a different program and Kaplan did not help me very much

Date of experience: September 24, 2025
Canada
1 review
0 helpful votes
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Mediocre at best
October 3, 2025

Had a lot of issues with PSI and their website. Customer service wasn't great. Everything took a long time and felt disorganized.

Date of experience: September 10, 2025
Samantha P. — PSI Exams Rep
1 week ago

We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Sept. 26,2025.

To better assist you, may we kindly ask that you send us your full name, email address, and details of your concern to cdcareweb@psionline.com. Our team will look into this promptly.

Thank you for your patience and understanding.

California
1 review
0 helpful votes
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Paid for practice exams, received and email stating PSI set up an account for me. I followed the link and to change my password and it tells me that no email was found this account! The number they said to call was an 800 number in the email. That number does not allow you to talk to customer service.

Date of experience: September 23, 2025
Samantha P. — PSI Exams Rep
1 week ago

Thank you for letting us know. We did attempt to contact you in response to your issue on Sept. 26,2025.

For assistance with your account setup and password issue, please contact GMetrix Support directly at support@gmetrix.net. They will be able to help resolve this for you.

Washington
1 review
0 helpful votes
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A little hard locating the practice test link and also cannot sign in to account

Date of experience: September 22, 2025
Samantha P. — PSI Exams Rep
1 week ago

Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 26,2025.

For assistance with locating the practice test link or signing in to your account, please contact PSI Support at 866-589-3088 or email them at ptsupport@psionline.com. Their team will be able to help you directly.

Virginia
1 review
0 helpful votes
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Excellent experience definitely will recommend to anyone

Date of experience: September 22, 2025
Michigan
1 review
0 helpful votes
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On the computer the site is easy to navigate but, on...
October 2, 2025
Updated review

On the computer the site is easy to navigate but, on the phone, it's not

Date of experience: September 22, 2025

Easy ddddddddddddddddddddddddddddddddddddddddddddddd
September 25, 2025
Previous review

Easy ddddddddddddddddddddddddddddddddddddddddddddddd

Date of experience: September 15, 2025