Overview
PSI Exams has a rating of 4 stars from 7,856 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
What a joke! They won't let you use a calculator, you have to use the computer and the damn thing doesn't work properly.
I let the staff know what happened and they act like it's my problem.
Ohio needs to have another option to test.
My experience so far has been Very excellent and I would recommend it to someone else.
Very good instructions and exam practices and information was easy to follow. Questions and answers were very well explained. About what the correct answer was and why it was the answer in detailed information for explanation.
I was schedule for my AWS exam with their remote online exam and the proctor was not able to see my camera. They called me and verified that the problem was not on my end. They created a voucher later and asked me to reschedule the exam. I did the same and they again tried to take the exam. Now again the same issue happens. The technical staff don't know how to fix it they keep doing the same thing in circles. They created a mock exam too and testes if everything is working and it did and it didn't work in the actual exam. Stay away from them they don't seem to know what they are doing.
The worst experience I ever had in my life. The tech support took 3 hours to solve the issue but had the same issue while I was trying to start the exam again. I called to customer service to get my money back and to schedule with another exam center but the funny part they didn't give the refund instead they gave the voucher to take the exam with PSI again
Hi, Mercy J. We're sorry for the inconveniences and please allow us to further assist you. You may send an email to cdcareweb@psionline.com and we'll be more than happy to help you. Thanks!
Appreciate that we're able to renew online, but it's not a very efficient process. We're going to one link to renew the provider then another one to renew courses. Then we have to email both receipts and paperwork to PSI.
Thank you for sharing your feedback about the online renewal process. We appreciate your input, and we understand the importance of efficiency in these procedures. We did attempt to contact you in response to your issue on September 9,2023
For a more assistance with your concerns, please reach out to our support team at CDcareweb@psionline.com. They will be able to guide you through the process, address any issues you may be facing, and provide support as needed.
We value your feedback as it helps us enhance our services. Thank you for your understanding, and we look forward to assisting you promptly.
I have booked exam and on exam day PSI online exam not started and when I started chat there no one responded and they ate my exam fee and when I emailed them for reschedule exam because it's psi side error. Psi support not responded and I lost my time and money. I suggest to appear in exam personally instead booking online they just eat money without service. I will suggest to not use there service.
They kept me for 1 hour saying they are screening then another 30 min under live monitor without allowing me to take the test then they cut the connection when I said this is discrimination because I am a Muslim woman with Hijab. They didn't allow me to take the exam.
Hi. We're sorry for the inconveniences and please allow us to further assist you. Please send an email to cdcareweb@psionline.com and we'll be more than happy to help you. Thanks!
Where to start... in order to take my test I had to take the entire day off of work and drive 1 hour to the test center. I arrived to my real estate salesperson exam on time and entered the test room. I attempt to enter my candidate ID and it doesn't work. I spend the next 45 mins waiting for the PSI employees to help me with this issue. Neither customer service or tech service or the supervisor could figure out the issue. Does anyone know how their own system works in this company? They tell me to wait 24 HOURS to call customer service. They allow me to reschedule, but now I can't take the test until a MONTH and a HALF LATER. All I have to say is good luck to anyone taking a test with this very unorganized and unprofessional organization.
I was not able to reschedule my test online, i was told when i called in that i would have to talk to someone in a different department to get my account fixed. The rep that help reschedule was nice and did reschedule my test. I would of preferred to reschedule online.
Thank you for your feedback. We apologize for any inconvenience caused by our online rescheduling process.
We're glad to hear that our representative was able to assist you in rescheduling your exam and that you found them to be helpful and courteous. We appreciate your feedback and will take it into consideration as we work to improve our services for all candidates.
If you have any other concerns, please don't hesitate to contact us via email cdcareweb@psionline.com.
Thank you for choosing PSI for your exam needs, and we appreciate your feedback as we strive to improve our services for all candidates.
Great, easy to manage the website so far, I hope I will have same experience in preparing for the exam, thank you!
The exam I was not able to launch due to some tec issues, they said they wanted to look into it for 5 days and get back to me so I could my money back, I couldnt waited that long so just reschedule for another day. The second exam I was able to get in there, someone was checking my ID, desk, wall, celling, floor, phone, hands for more than one hour because they couldnt capture a clear picture, I had to show my ID for 7 times for the camera. I lost patient and finished it, simply wanted to take the exam on the site. I called customer service with 2 ticket numbers, after waiting on the line over 2 hours, 3 attempts, there was this rude lady telling me you not gonna get your money back. When I asked speak to someone else, she said ok then hung up on me.
DO NOT USE THEM!
Dont know how they still in this business.
Hi Jinghua, we're sorry to hear about your recent experience. We tried to contact you via Sitejabber Resolution Center. However, we did not received a respond. Please don't hesitate to reach us via email at cdcareweb@psionline.com. If you need further assistance. Thank you.
Under my test information, there was an advertisement to purchase a practise test to check my prepardness. I purchased it for $24.99 and i got through about 20 questions before realizing this was a test for the national portion, not the MA state. It was a waste of my money and false advertising.
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you experienced. We did attempt to contact you in response to your issue on March 24,2024.
To address your concerns and resolve this issue, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. Kindly provide them with details about your purchase, including the advertisement you mentioned and your experience with the test, so they can investigate the matter further and assist you accordingly.
If you have any further questions or need assistance, please don't hesitate to reach out.
Shanda, Customer Care Supervisor needs to be released immediately from her duties. This company is a RIP off, and no one seems to care. Ms. Shanda was very rude, ineffective, and unwilling to help.
I paid 23.95$ for a practice exam, and my computer shut down due to lack of battery life shortly after. Once my computer shut down, the test was gone, I couldn't even do a review. I call ed the company and spoke to Shanda and she explained that I would have to pay for. Another exam. She also mentioned that it was all my fault, since the instructions mentioned it was a one time service. And, if I wanted another practice exam, I would have to buy it all over again. All this money for an exam I can not reference later. I'll pass! This company is a RIP off, and their business model is not suited well for the average consumer. Avoid them by all means.
Hi, Mary! We're sorry to hear about the unfortunate experience. You may always contact us at cdcareweb@psionline.com for assistance. Thank you.
After spending 45 minutes just to register and show the proctor my entire room, desk, walls, floors, etc. I was kicked out of my test at question 4. Ridiculous. Without notice. I took the day off of work to take this test. It wasted my time and frustrating that someone wouldn't ask you if there was an issue at the test. I tried to reschedule and couldn't. It truly wasted my time and hours spent studying went to waste
Hi Erika, thank you for your feedback. PSI adheres to follow rules and guidelines during the check-in process and the actual exam. If you see that the exam was inappropriately ended, you may reach out to us via email at cdcareweb@psionline.com along with your exam confirmation number and we will have this validated. Thank you.
I hope these practice tests I ordered could be different from free practice tests.
The customer service representatives are not helpful, and I have had no resolution to my problem of accessing the practice exam for this certification. I paid $799 for my exam fees AND the practice test. No one seems to have an answer on how to resolve this. I have been directed to 3 different places. EXTREMELY frustrating
Hi Amy, we have sent you a message last August 3,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with accessing the practice exam for your certification. This is certainly not the level of service we aim to provide, and we understand your frustration.
To better assist you, we kindly request that you provide us with your full name, exam confirmation number, and a detailed explanation of the issues you've encountered. Please send this information to us via email at CDcareweb@psionline.com. Our team will investigate the matter thoroughly and work towards finding a resolution for you.
For the practice test, we recommend reaching out to our dedicated support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to address your concerns more specifically and provide immediate assistance to resolve the problem.
We understand the importance of having access to the practice test you've paid for, and we are committed to ensuring you get the support you need.
Thank you for bringing this matter to our attention. We truly value your feedback and will do everything we can to rectify the situation promptly.
I ordered and paid for the practice test once already and never received, and PSI had no record of my account tied to my email, so I set up a new account. Please process a credit for the practice test I already paid for.
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced and we did attempt to contact you in response to your issue on April 5,2024.
To assist you further with the issue of not receiving the practice test you previously paid for, please contact our support team at ptsupport@psionline.com. Kindly provide them with your full name, the email address associated with your account, and any relevant order or payment details. They will investigate the matter.
We appreciate your patience and understanding.
So in my first schedule exam nothing happened because so many bla bla so i reschedule it and then when i get to log in for my next exam it won't let me, i tried many times but nothing! So bad... very very very bad.
Hi. Mar, We will look into this. For us to assist you, please email us at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.
The check out session is asking a code, so I was not able to check out unless I placed a coupon/ gift certificate code. I called Hpcc and psi multiple times, spent hours on the phone and no one was able to help me. Very disappointed. I highly recommended to remove code sessions in the future
Thank you for bringing this issue to our attention, and we apologize for the frustration you experienced. We did attempt to contact you in response to your issue on March 8,2024.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
Thank you for your understanding and patience.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about your recent experience with one of our testing center, Mike H. Send us an email at cdcareweb@psionline.com for further assistance.