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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I wish your books were digital for speedier delivery. PDFs are universally acceptable and I have not go the time to wait for UPS to bring me the materials in this case.
Customer service was helpful and knowledgeable. Easy to navigate online
Good so far havent really used it that much yet. Hard to find out exactly what books are allowed into the SC Residential Builders exams
Very straightforward! I like the way the site is set up and all the different study options.
This is a great option to order a digital download of practice tests.
We purchased the tabs for the 2020 NEC Electricians code book. They were delivered quickly and the quality was very nice.
It's very good because I bought those books and from there I will learn a lot about how to get a construction license.
Segunda ves que lo compro, creo que deberia ser un poco mas intuitivo. Por ejemplo notificar antes de salirce del examen que al salir se pierde todo derecho de volver a entrar. Me sali solo a la pregunta 15 y tengo que pagar nuevamente.
Working with PSI website was very helpful. I was able to learn things more in depth.
Great customer service and fast response emails with little to no wait when calling.
Easy to access, wish it was build into the palliative hospice site so info would not have to be repeated.
It's been 7 days and my order trader says my order hasn't even shipped.
No customer service number readily available, and when I located one, it was another country. I receive emails on purchasing a practice test that is another trade. I am concerned I may fail simply so PSI can make additional money on testing.
Thank you for reaching out. We apologize for the confusion and your concerns. We did attempt to contact you in response to your issue on Oct. 16,2024.
For assistance with your account and the emails you've been receiving, please contact support@psi.memorang.com.
Our team will look into this for you and address any issues. Rest assured, our goal is to provide a fair and supportive testing experience.
So far so good. Easy check out. The Test Prep (PDF) that I used before was pretty helpful.
Just need State exam prep, not National, so I would've preferred more practice tests for State, not National.
Your website has no information that you only allow 5 books per shipment. It only kept telling us that it couldn't ship to our address...it took two calls to PSI customer service to have someone explain that to us...
We apologize for the confusion and inconvenience you experienced. We did attempt to contact you in response to your issue on Oct. 16,2024.
For further assistance with your order, please contact us at 866-589-3088 or email ptsupport@psionline.com.
We’ll be happy to clarify any details and help with your shipment.
Great product for the price, the extra study guide I bought made me feel confident that I was ready for the real test.
I already paid for this test once and was not able to access it. Now I had tyo pay aagin.
We're sorry to hear about the trouble you’ve had accessing the test and we did attempt to contact you in response to your issue on Oct. 16,2024.
For assistance with your payment and access issues, please contact support@gmetrix.net. They will be able to look into your case and provide a solution.
Quick process. Excellent services. Good material to study and pass the RFT credential
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us. We apologize for the delay in your order and for any incomplete responses you’ve received. We did attempt to contact you in response to your issue on Oct. 17,2024.
To assist you further and resolve this matter, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They will be able to provide you with the most up-to-date information about your order and help address any other questions or concerns you may have.
We appreciate your patience, and we’re here to assist you every step of the way.