Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have to take 3 tests for a Virginia Contractors license and I only have 1 available to take. There are also many other options of tests to take that come up as recomended. But many of them dont apply as to what I need. Frustrating that there is not more information about the packets and practice tests so I can make a better decision on what to spend money on.
Good and easy, so far. I hope whoever is reading this has a blessed day!
I'm trying to pay for the Master Plumbers Exam, Preparation Course.
I withhold my opinion until completing the entire course.
Simple and easy to use, user friendly and not excessive or redundant.
Quick and easy! This was effortless and I recommend PSI online services
On Product details nothing would come up. I am not sure if I am ordering the proper book for Maryland Home Improvement License
Thank you for reaching out! We did attempt to contact you in response to your issue on February 22,2025.
For assistance with your order and to ensure you’re selecting the correct book for the Maryland Home Improvement License, please get in touch with 866-589-3088 or email ptsupport@psionline. Com. Their team will be able to guide you through the process.
Feel free to reach out if you have any other questions!
The prices are extremely too high. The shipping is also too expensive.
Thank you for sharing your feedback. We understand your concern about the pricing and shipping costs. We did attempt to contact you in response to your issue on Jan. 5,2025.
We appreciate your input and will take it into consideration. For any assistance or further inquiries, please contact us at 866-589-3088 or email ptsupport@psionline.com.
Let us know if there’s anything else we can help with!
Overall the practice test math questions were not as complex as the ones on exam. I would make them a tad bit more complex so someone could have a better idea of what to expect.
The system was down when I needed it so my certification expired.
Thank you for sharing your experience. We're sorry to hear about the system downtime that caused your certification to expire. We did attempt to contact you in response to your issue on January 12,2025.
To get assistance with this issue, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you resolve this and get things back on track.
If there’s anything else we can assist with, please don’t hesitate to reach out.
It was easy to navigate and placed my order without any difficulties.
Easy navigation and quick process. Online system and website simple
Quick and easy. I don't have anything else to say so im just typing
I provided my email and was never sent a verification code. I asked that it be resent a number of times.
Thank you for the update and for providing additional details. We understand how frustrating this situation must be, and we appreciate your patience.
To assist you further, could you please confirm the following:
The details of the practice test where you did not receive the 6-digit code.
Your full name and the email addresses (both work and personal) you have tried.
We will ensure this information is shared with the appropriate team for further investigation. If you continue to experience issues or if you receive any updates, please let us know—we are here to help.
Thank you again for your patience, and we will do our best to resolve this matter as quickly as possible.
Easy access, and a good program. We've tried several times to complete our exam and found it easier to come back to PSI
It was good and fast easy to move around the web site I'm sure everyone else will have the same experience
Cynthia, Sandra and Mark have been excellent to help me through problems with the STORE...really appreciate the Webinar for us Ohio CE Providers...extremely helpgul to help us navigate through the system...thank you and God Bless you now and in the New Year ahead.
Very easy once you see how to do it!
The site would not accept my password, nor would it send me a recovery email. I know that email is correct because I used it 2 days ago.
My last practice test was not delivered promptly and as a result I requested a refund.
Thank you for reaching out, and we're sorry to hear about the delay with your last practice test. We completely understand your frustration, and we apologize for any inconvenience this may have caused. We did attempt to contact you in response to your issue on December 26,2024.
For support regarding the NBRC Self-Assessment Exam (SAE), please contact the team directly at (913) 895-4828. They will be able to assist you with any questions or concerns about your test.
If there's anything else we can do to help, please feel free to let us know.
Always having problem with PSI scheduling exam, staffs do not give accurate information, lied about calling back multiple times and no one will ever call you back
Thank you for reaching out and sharing your concerns with us. We're very sorry to hear about the ongoing difficulties you’ve experienced with PSI’s scheduling process and customer service. We understand how frustrating this can be, and we truly appreciate your patience. We did attempt to contact you in response to your issue on Nov. 14,2024.
To help us resolve the issue, could you please provide us with your full name, exam confirmation number, and the specific details of your concern? You can send this information directly to CDcareweb@psionline.com, and we will investigate the matter and work towards a resolution.
We apologize for the inconvenience you've faced, and we’ll do our best to assist you promptly.
Both reps that I spoke with could not speak english clearly which was difficult to navigate. Other than that is was fine
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We completely understand how frustrating this must be, and we appreciate you bringing it to our attention.
To assist you with the scheduling of your tests for the Virginia Contractors license, could you please provide your full name and email address? Once you have that information, kindly send it to CDcareweb@psionline.com, and our team will help you get everything sorted.
For any issues related to your practice tests, please reach out to support@gmetrix.net, and they’ll be able to assist you with that.
We want to ensure you’re able to make the best decisions regarding your preparation, and we appreciate your patience as we work to provide more clarity and support.