Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This has been very helpful way for me to pass my exams...
Great experience so far they have helped a lot with my exams.
I have found the tests not compliant with the study guides and test prep
I have studied the kaplan and Mometrix Study guides and felt I was knowledgeable of the material and failed the test.
Glad your phone people are good, because your website irritates me. I shouldn't have to make two different accounts between testing and the store.
Thank you for your feedback, and we're sorry to hear about your frustration with the website. We understand how having to create two separate accounts can be inconvenient. We did attempt to contact you in response to your issue on Dec. 6,2024.
For assistance with any issues you’re encountering, please feel free to contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They’ll be happy to help resolve any concerns you have.
We appreciate your patience and understanding!
It was a very simple and straightforward process. I appreciate the ease of taking a proctored exam in the comfort of my own home.
My experience was great. It was very simple to access and convenient
Last experience went well with PSI, they need to do a little work on their practice test. Some of the answers are marked wrong when they are clearly right and the system gets confuse. All that aside, the study process is wonderful, it is well organized and well thought out. Once the bugs are fixed it will be a terrific way to learn and excel in your trade.
It has been good, I purchased the practice exams to better prepare, I felt like this was a better source of information than Quizlet or AI
Thank you for continued education and future goals i look forward to joining and adding my name to JW list in the future
Continual improvement of the online experience. Very happy!
It was easy to find the study materials and practice test that I need.
Excellent experience.i have taken tests with psi before.i know the procedure.
Easy to purchase practice test online I'm hopping i will on one go thanks.
Was a little hard to find the right place to get what was needed
Thanks for getting in touch! We did attempt to contact you in response to your issue on January 5,2025.
If you're having difficulty locating what you need, please reach out to our support team at support@psi.memorang.com. They'll be happy to assist you and point you in the right direction.
We appreciate your patience!
Easy platform to use and quick, access to options. Thank you for the opportunity for a practice test.
I was looking for a study guide not just a book of pictures without questions
Thank you for reaching out. We understand your concern regarding the materials you received. For assistance in obtaining the correct study guide, please contact our support team at 866-589-3088 or via email at ptsupport@psionline. Com. We did attempt to contact you in response to your issue on March 13,2025.
We appreciate your patience, and our team will be happy to help resolve this for you.
If there is anything else we can assist with, feel free to let us know.
It was a little difficult to navigate but it was fine. I feel like the site could be a lot more user friendly.
Thank you for sharing your thoughts about the website experience. We’re glad to hear that you were able to complete your tasks. We did attempt to contact you in response to your issue on Dec. 11,2024.
For any further questions or support, please feel free to reach out to our support team directly at support@psi.memorang.com. They’ll be happy to assist you with any issues you may encounter.
Thank you again for your input, and we hope to continue improving your experience.
It has a lot of great questions and hopefully it will help me pass my text….
To help with practicing to prepare for the test, making sure that I understand all questions.
Check notes on my account. Scheduled RE Affiliate Exam for TN for 11/27/24. Your System incorrectly identified my brand new MacBook Pro as an old incompatible computer and I spent 2 hrs with tech and customer service trying to resolve. They told me I'd have to reschedule exam which had to be in Jan given holidays. Wed I called to verify what would be available to me during exam. Candidate services said an online amortization schedule (wasn't there for exam on Friday) and I could use a calculator (didn't say it would be online only basic calculator). I prepared accordingly. Neither was true which rattled me and affected a few answers. PSI National prep materials purchased did not correlate well with online exam. I passed that portion. Failed TN portion. I only studied Aceable Agent for TN so that's on me. Both times I consulted Candidate Services and Tech they took a total of 2 hrs and 45 min to provide very unsafisfactory help.
Thank you for sharing the details of your experience, and we're truly sorry to hear about the issues you encountered with the exam setup and support. We understand how frustrating it must have been to face technical difficulties and We attempted to contact you on Jan. 18,2025, in response to your issue.
For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to review your account and provide additional support.
We apologize for the inconvenience this has caused, and we hope the support team can help resolve this matter for you. Thank you for your patience and understanding.
Not applicable, I did not have any issues with ordering the test.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We did attempt to contact you in response to your issue on January 5,2025.
We understand your concern about the tests not aligning with the study guides and test prep. Your feedback is valuable, and we appreciate you bringing this to our attention.
For assistance, please contact support@gmetrix.net directly.
Please feel free to let us know if there’s anything else we can do to help!