Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
How can i rate when i have not gotten the product yet?
Overall the study pack and pretest experience is exemplary, however dealing with the online store was complicated and as a teacher I would love to purchase several preps for different students. I feel as though having to use a code sent to one email for verification wasted time. For some reason the code never went to my email; I'd rather it sent me a text. In order for me and each individual student to have access I had to set up several email accounts so that I could access data for subject knowledge reinforcement and to allow for the students to use this tool independently at home. Also, having to pay for these study packets one at a time was time consuming which took away from the 30 hours that are allocated for each students tutoring sessions. They each have one on one sessions that are 2 hours each. This setting up robbed us of valuable time and they are each preparing for their stat boards.
PSI website was barely functional. Their customer service via email was awful (provided no information) and instructed me to call yet they were not very helpful as well.
Thank you for sharing your feedback with us. We’re sorry to hear about your negative experience with PSI’s website and customer service. We did attempt to contact you in response to your issue on November 14,2024.
Could you please provide us with the link to their website you were referencing? Additionally, to better assist you, kindly send the details of your concerns via email to CDcareweb@psionline.com. We’ll be happy to look into it and help resolve the matter.
We appreciate your patience and look forward to assisting you further.
The customer service team is poorly trained and unable to answer even basic questions about why my documents are taking so long to be reviewed. It has been over 30 days, and my documents are still "in progress."
I have called 20 times and sent 6 emails, yet no one provides a resolution, a timeline, or even a clear answer. I cannot believe the state has entrusted such an important exam to a company with such an inefficient process.
I have exhausted all options and have no one else to turn to. I need this issue resolved immediately.
Looking forward to your urgent response.
Thank you for bringing this to our attention. We understand how frustrating this situation must be, and we want to ensure your concern is addressed as quickly as possible. We did attempt to contact you in response to your issue on February 16,2025.
Please provide your full name, email address, and the specific details of your concern, and send them to our support team at CDcareweb@psionline.com.
This will allow them to review your case and assist you further. We appreciate your patience and look forward to helping resolve this issue.
Great i need to take the sc portion test, so i need to pass it!
It was easy to use! I value time management, and this was very quick to purchase!
PSI has been helpful. I have take the exam a couple of times and was so close but this time I want to know that I am ready.
It was very easy to work with and find what I needed. Purchasing was a breeze as well.
I ordered the three practice exams. Unfortunately each exam contained a large number of un-related questiosn that were EXACT repeats. Not only were the questions outside of my area of study but repeated continually wit hthe exact same question. I expected 150 questions within my area of study, but feel short changed for what I actually purchased. Would NOT recommend this to any one studying for the exam.
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the experience you've had with the practice exams. We understand how frustrating it can be when the content doesn’t align with your expectations, and we take your feedback seriously. We did attempt to contact you in response to your issue on Nov. 7,2024.
To better assist you, please provide the specific details of the issues you've encountered via email at support@psi.memorang.com. Our support team will be happy to look into your case and work with you on resolving this matter.
We appreciate your feedback and will continue to improve our offerings to ensure the best experience for all users.
Fast convenient easy for my certified professional in patient safety test
Excellent Methodology safe,fast easy to use is what I think in my first time using it.
Professionalism, diligence, and helpful, these are just some of the adjectives they deserve, I been working with psi for the last 15 years
It is very hard to process an order, I attempted with a debit card and never went through, then with credit card and the third attempt finally I got it:-(
You get one test. It's timed making it really hard to use it to help study. It doesn't tell you anymore on what you need to study than the actual test. They use it to try and get you to spend $100 for their course. And obviously monopoly. They have 700 questions all based on trying to trick you. Horrible humans.
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we understand your frustration.
We take all feedback seriously as we work to improve our services, and we appreciate you bringing this matter to our attention. Your concerns will help us in our ongoing efforts to improve the user experience and we did attempt to contact you in response to your issue on November 6,2024.
For assistance or any specific concerns, including refund, please reach out to our support team at support@psi.memorang.com. They are the best resource for resolving these issues.
Thank you for your understanding.
I purchased the 3 test package for my real estate exam and it was extremely helpful. Passed my Real Estate exam and now I am excited about started my successful career in Real Estate
It has been very difficult navigating your site. Need better features
Had a little bit of everything. It made me critically think on some questions.
Thank you, i found the material i needed, clear and easy process to complete.
I ordered a VTNE practice exam when I scheduled my VTNE. When I was ready to take my practice exam it was easy to go back to my confirmation email for instructions on ordering my practice exam. I simply clicked the link in the email, added an exam to my cart, and entered the code provided in the email. The exam was straight forward and gave me a better idea of what the actual VTNE would be like.
Im neutral only because i had to delete the app just to make the purchase because the app was not acting right with my apple pay
Thank you for sharing your experience. We're sorry to hear about the trouble with Apple Pay. We did attempt to contact you in response to your issue on February 24,2025.
For further assistance, please contact our support team directly at support@psi. Memorang. Com. They’ll be happy to resolve any issues.
We appreciate your feedback, and I’ll share your concerns with our team to improve the app experience.
Thank you I love the upgrades on the website & fast web search and password remember sync! Awesome & easy to pay for! I love PSI for study tests
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your detailed feedback about your experience with the study pack and pretest. We appreciate your comments on both the positive aspects and the challenges you encountered with the online store and setup process. Your insights are valuable, and they help us work toward improvements that support teachers and students like you. We did attempt to contact you in response to your issue on Nov. 9,2024.
For assistance with any further issues, please contact PSI Support at 866-589-3088 or ptsupport@psionline.com. They can help address your concerns with the online setup process and provide guidance.
We understand that easy access is critical, especially with the limited tutoring time available, and we're committed to making the experience as smooth as possible. Thank you again for your dedication to your students' preparation, and please feel free to reach out with any additional feedback.