Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Questions are not the ones that that you would see on the test
I wanted to buy it in Spanish, but they didn't have it (barber practice test)
Thank you for your message. We did attempt to contact you in response to your issue on Jan. 9,2025.
For assistance with your inquiry, please contact our support team at support@psi.memorang.com. They’ll be able to provide you with further information regarding the availability of the barber practice test in Spanish.
If you have any other questions, feel free to reach out.
Amazing service, friendly used and easy access, clear instruction
So far so good hopefully everything goes through with my order.it
Easy to manoeuvre and excellent phone agents wonderful work
Great to practice testing before testing and its close to what we see on test day as far as navigation and maybe some question just in different setups and topic changes
I purchased the $50 practice test package only to find that the actual test included multiple subjects that were not covered in the practice tests. To further compound my frustrations I am still unable to review or even find my test results other than the fact that I passed. I attended numerous emails and phone calls and attempt to access my client portal only to run into dead ends. It appears the whole testing experience isn't about the test takers knowledge or to improve the test taking experience but rather tilted towards a money making experience
Thank you for reaching out and sharing your experience with us. We're sorry to hear about the difficulties you faced with the practice test package and accessing your results. Your feedback is important, and we understand how frustrating this must have been for you. We did attempt to contact you in response to your issue on Nov. 1,2024.
To resolve your concerns, please contact our support team directly at support@psi.memorang.com. They will be able to assist you further and address any issues regarding your test results and the content of the practice tests.
We appreciate your patience and understanding as we work to improve our services.
Perfect and it helps me study my test coming i always use it this
Easy navigation on your website and FAQ was helpful. Thanks.
Thought I already had an account but according to this site I didn't
Easy process to understand and order.Just click through and done.
My exam is tomorrow and I'm not able to access my practice exam that I've already pay for
We're sorry to hear you're having trouble accessing your practice exam.
For immediate assistance, please contact 866-589-3088 or email ptsupport@psionline. Com. They will be able to help you resolve the issue as soon as possible.
Let us know if you need any further support.
I have taken the test 4 times, I feel as if we need to know what we get wrong
Thank you for reaching out. We understand the importance of knowing where improvements can be made and we did attempt to contact you in response to your issue on Jan. 10,2025.
To better assist you, please contact our support team at support@psi.memorang.com.
Good instructions provided to make the process of purchasing an item easier
Ordered 3 pack practice exams for p&c only received 2 tests, also test b has an annuity life insurance questions on the p&c test
Thank you for reaching out and bringing this to our attention. We apologize for the issues you're experiencing with your practice exams. We did attempt to contact you in response to your issue on Dec. 7,2024.
For assistance with the missing test and the life insurance questions appearing on the P&C exam, please contact our support team directly at support@psi.memorang.com. They will be able to help resolve these issues and ensure you have access to the correct materials.
We appreciate your understanding and are here to support you in your preparation.
There's alot of different psi logos and website and alot of redirecting was and still is uncertain if this is legit
Thank you for reaching out. We did attempt to contact you in response to your issue on March 2,2025.
To ensure you're accessing the correct information, please contact our support team directly at support@psi. Memorang. Com. They will assist you with your concerns.
Feel free to reach out if you have any other questions!
You wouldn't take my card for some reason. I had to use my wife's, which worked fine. The website is a mess, with missing details and missing pictures. It still has manuals and code books from 2009, and still has the balls to charge over 80 dollars for it.
Thank you for following up, we understand how important this matter is for you, especially with your career and licensing on hold. We apologize for the lack of follow-up since your conversation on Thursday.
To ensure you receive the proper forms and resolve this as quickly as possible, please follow up via email also at CDcareweb@psionline.com. Our team will be able to assist you directly and work with you to ensure you have everything you need to move forward.
Definitely just their for test taking. I miss Prometric and the location, Staff, and original passing score.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We're sorry to hear you're experiencing difficulties and we did attempt to contact you in response to your issue on January 17,2025.
For assistance with this issue or to address your concerns, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to help resolve any issues and provide further guidance.
We appreciate your input, and we hope this helps!