Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Easy to navigate, and understand. Needing to prep for virginia contractors test.
IT would be nice if I could see available times before rebooking. It does not see fair to give up my time slot and then have to pick a time.
I hope this helps me pass my state board cosmetology instructor state board exam.
This is very helpful. I appreciate the email and I signed up. This is a great pack.
Easy to understand and useful course. Suitable for my research purpose to better understand insurance to get a lisence
It's been user friendly and helpful. :) I appreciate these aspects of the site.
PSI online is a great tool for me to use in preparation for the tests I will be taking for my future career. The site is very well planned out for me to find what I need and follow the step by step instructions in order to purchase test prep material or schedule an exam.
Everything is easy and pretty intuitive except choices for the courses is a little confusing.
None of this was on my test! This was the worst study guide.
We're sorry to hear that you had a frustrating experience with the study guide and we did attempt to contact you in response to your issue on January 18,2025.
For assistance or to address any issues you’ve encountered, please contact support@gmetrix.net. They’ll be able to help you with any concerns regarding the materials or mobile platform.
Thank you for your feedback, and we hope this helps resolve the situation.
Thank you for offering the test prep! I know it will help me pass the nail tech exam!
This has been an easy experience. I appreciate the opportunity to purchase a practice exam.
Excellent layout and format. I've used PSI twice now for my Insurance exams and have had absolutely no issues whatsoever. I am so pleased with this website.
Great way to study and ensure you are ready for the test. Years of experience do not necessarily mean you have the required knowledge.
I had difficulty logging in to purchase the exam but was able to get the help needed promptly
You guys are a garbage excuse of a company who exist only because you have a monopoly for the state of Washington's electrical testing. If literally anyone operated the testing there instead of you I'd pay them instead.
Go bankrupt.
This is the second account I had to setup. When I called your customer service number at 7:30 am EST the VM said your hours were 6:30am - 6pm - so I had to call back.
Uploading personal and billing information takes too long.
Very easy to navigate the website and find everything I was looking for.
This system is terrible. No state should be using this system that gives an exam with no test prep option. The Alabama Construction Business and Law exam has no test prep.
Thank you for your feedback. We understand your frustration and appreciate your input regarding the lack of test preparation options for the Alabama Construction Business and Law exam. Your feedback is valuable, and we encourage you to share it with GMetrix, as they are best equipped to address and improve the system. We did attempt to contact you in response to your issue on Nov. 28,2024.
For further assistance and support regarding your concerns, we recommend reaching out to GMetrix directly at support@gmetrix.net.
Thank you for taking the time to share your thoughts.
Pretty good. I was able to locate the number. I'll see how the study guide materials and tests check out.
Had problems purchasing and had to email your support team.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your concern—We understand how this situation can be frustrating. We did attempt to contact you in response to your issue on February 28,2025.
To assist you further, please email CDcareweb@psionline.com with the following details:
Your full name:
Exam confirmation number:
A brief description of your concern:
The support team will review your request.
We appreciate your feedback, and if there's anything else we can do to assist you, feel free to let us know.