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PSI ExamsReviews 9,866

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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The website was informative and that made it easy to understand what product(s) I needed. Checking out was quick and easy! Effortless

Date of experience: January 4, 2026
Pennsylvania
1 review
0 helpful votes
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A little confusing on what all I needed for the exam but I think overall I figured it out. I think this will support my prep for the exam.

Date of experience: January 4, 2026
Virginia
1 review
0 helpful votes
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PSI is top notch!
January 14, 2026

I found their practice tests and study materials extremely helpful. I was able to pass my Virginia Class A and Residential Building Contractor's exams the first time. I absolutely recommend PSI!

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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PSI study material is great
January 14, 2026

Have purchased several PSI study material packages in the past. In which all have been great in successfully preparing me for the upcoming exam.

Date of experience: December 9, 2025
Nevada
1 review
0 helpful votes
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Code Works
January 13, 2026

It was okay. The voucher worked as expected. No issues or concerns. I hope it is helpful in me passing the VTNE. I look forward to viewing the examination.

Date of experience: January 3, 2026
California
1 review
0 helpful votes
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NPS exam
January 13, 2026

I have taken my NPS exam in Atascadero. I was well prepared and had issues with my computer freezing couple of times. I missed it by three. I was very disappointed. I was more worried about my time after my first problem computer froze up. I informed the assistant very polite and quietly helped me get it back running he assured not to worry and continue taking the exam. All was good till again. It froze up. Call the gentleman again he got it running again, but I was more nervous now about my timing. I know we have three hours, but now I was more stressed trying to hurry up and answer all the questions. My time was up walked out. They handed me my paper where it stated I did not pass. Missed it by three. I was so disappointed. I cried because I was prepared for this. PSI was very understandable. I emailed PSI office and contacted NBRC about the issue. Two days later. I received an email that I was able to retake without a second fee. These exams are very expensive. I'm glad that they granted me to retake it again and gave me six months. Hopefully soon I will be taking it again at the same location in Atascadero. I was very happy impressed quiet not too many test takers which that's the reason I drive from Bakersfield to there.

Date of experience: October 28, 2025
Florida
1 review
0 helpful votes
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I went to take my ACCS test at the Tampa location on 12/19/2025 and was unable to take it due to the servers being down. Then, trying to get it rescheduled became a nightmare. Even knowing you had the problem and NBRC knowing the problem existed, I was not able to reschedule the exam until after 1/1/2026. I live over an hour away, so not only do I have the additional cost of traveling to take the test again, I now have to take another day off to take the test. And required me to receive an extension from my employer for the required completion date for this credential. It also put me past the time I had access to my previously purchased study materials which is causing addtional testing anxiety.

Date of experience: December 19, 2025
Samantha P. — PSI Exams Rep
1 day ago

We’re very sorry to hear about the difficulties you experienced. We did attempt to contact you in response to your issue on Jan. 8,2026.

To further review and investigate your concern, may we please request your full name, exam confirmation number, and the details of your concern to be sent via email to cdcareweb@psionline.com.

Once received, our team will carefully review the matter and assist accordingly. Thank you for your patience and for bringing this to our attention.

Ohio
1 review
0 helpful votes
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Master electrician prep should've been linked to the contractor test. The journeyman prep linked to the test was amateur knowledge... hopefully, it better prepares me, because I've failed 2 times now. I didn't even know the Master prep was available until now...

Date of experience: January 3, 2026
Virginia
1 review
0 helpful votes
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I bought the digital prep study pack for the journeyman electrical exam. Thank you for having study material. I may leave another review once going through the material as all i've done so far is purchase it.

Date of experience: January 3, 2026
North Carolina
1 review
0 helpful votes
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HORRIBLE
January 13, 2026

First issue was issues on first attempt taking exam then proctor on actual exam so unprofessional probably needs training on his job.

Date of experience: December 27, 2025
Samantha P. — PSI Exams Rep
2 days ago

We’re sorry to hear about your experience. We did attempt to contact you in response to your issue on Jan. 8,2026.

To further review and address your concern, may we please request your full name, exam confirmation number, and details of your concern to be sent via email to cdcareweb@psionline.com.

Our team will investigate the matter once the information is received. Thank you for bringing this to our attention.

California
1 review
0 helpful votes
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Date of experience: January 2, 2026
Virginia
1 review
0 helpful votes
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Date of experience: January 2, 2026
Oklahoma
1 review
0 helpful votes
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Retesting
January 12, 2026

Have to retest because last month i passed with psi and submitted to state and now no one has history of my exam or me passing or paying submitting for anything i am very frustrated that i am having to do this all again

Date of experience: November 21, 2025
Samantha P. — PSI Exams Rep
3 days ago

We understand how frustrating this situation must be, and we're sorry for the inconvenience this has caused. We did attempt to contact you in response to your issue on Jan. 8,2026.

To further investigate your concern, may we please request your full name, exam confirmation number, and the details of your concern to be sent via email to cdcareweb@psionline.com. Our team will review the matter once the information is received.

Thank you for your patience.

Ohio
1 review
0 helpful votes
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Website difficult to navigate
January 12, 2026

The website is anything but user friendly. Even when I have written instructions for completing a task on your site it is still difficult to utilize.

Date of experience: January 2, 2026
Samantha P. — PSI Exams Rep
3 days ago

Thank you for sharing your feedback. We're sorry to hear that you experienced difficulty navigating the website, and we understand how frustrating that can be. We did attempt to contact you in response to your issue on Jan. 7,2026.

To help us look into this further, may we kindly ask which specific website you are using?

Additionally, please email the following details to cdcareweb@psionline.com so our team can review your concern properly:
- Your full name:
- Email address:
- A brief description of the concern you encountered:
Once received, our support team will be able to investigate and assist you accordingly.

Thank you for taking the time to let us know about your experience.

Arizona
1 review
0 helpful votes
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I never received this for my test
January 11, 2026

This book was never received and I studied tested without the material until I realized it was missing. I hope this comes with the tabs.

Date of experience: January 1, 2026
Michigan
1 review
0 helpful votes
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I scale my exam at PSI center in Dearborn two time but unfortunately I was not able too p[$#*! the test and I will try my best and study hard so I can pass my exam as a Real Estate Sale person in State of Mi

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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I purchased the 3-pack practice test while booking my exam, but when I went to the store it didn't even acknowledge my account. I had to create a new account and pay the $50 all over again. If you let us make a purchase in one setting you have to make it talk to the other website so it gives us credit for the purchase. You owe me $50!

Date of experience: December 31, 2025
Samantha P. — PSI Exams Rep
4 days ago

Thank you for reaching out and for explaining what happened. We understand how frustrating it must be to encounter access issues. We did attempt to contact you in response to your issue on Jan. 7,2026.

For this concern, please contact our support team directly at support@psi.memorang.com.

Thank you for your patience, and we hope this gets resolved for you soon.

California
1 review
0 helpful votes
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My order was placed today, but it won't be fulfilled until Friday, 1/2/2026. As a customer, I pay today, I want it filled today. Thank you.

Date of experience: December 31, 2025
Virginia
1 review
0 helpful votes
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Your descriptions are poor
January 10, 2026

Your descriptions are poor. Your pictures are worse. You don't reassure me if I can take the reference into the test with me. I hate paying for shipping. I don't know if I can return it. I have no guarantees if I am actually buying the right materials. It all feels monetized instead of actually preparing me for my future. You assume that I know, but I don't and even if I did, I really would love clear, concise, precise, explanations of everything. We are type A individuals who are striving for the best and the greatest and we don't like to redo something that could have been avoided. We don't like to second guess, and you are playing games with our future and well-being. If we didn't care, then we wouldn't be doing what we are doing so please take the time to make EVERYTHING explained much more clearly.

Date of experience: December 31, 2025
Samantha P. — PSI Exams Rep
4 days ago

Thank you for taking the time to share your detailed feedback. We understand how important it is to feel confident and well-informed when selecting exam preparation materials, and we appreciate you expressing your concerns. We did attempt to contact you in response to your issue on Jan. 4,2026.

For assistance please contact PSI directly at 866-589-3088 or email ptsupport@psionline.com. Their support team will be able to provide clarification.

We value your feedback and recognize the importance of clear, accurate information when preparing for an exam. Thank you for reaching out and sharing your perspective.

Tennessee
1 review
0 helpful votes
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When I click on what i needed i did not get it when i click on verifying my google account and you sent an email nothing worked accordingly

Date of experience: December 30, 2025
Samantha P. — PSI Exams Rep
2 days ago

Thank you for reaching out and for sharing your experience. We understand how frustrating it can be when the platform does not work as expected.

For this issue, please contact our support team directly at support@psi.memorang.com.

When contacting them, please include the email address you used, a brief description of what occurred, and any error messages you received so they can assist you more efficiently.

Thank you for your patience, and we hope this gets resolved for you soon.