PSI ExamsReviews 9,704

I was able to add a test to the cart without acknowledging the one time download statement. Maybe I would have to before purchase, but that seems sloppy.

I purchased a online practice test twice but the second time i got the same test but it doesn't state where that would happen on there and called and tried to get a refund but couldn't and asked to speak with someone higher up but couldn't and still haven't

Previously I purchased the 49.99$ book. With all the topics/chapters locked. I have to purchase the 99$ Book with all the chapters of the book unlocked so when you take the practice test all the chapters are on the test rather than 2 unlocked chapters on the test. Now my total is 150.00$. I should have purchased the 99$ book in the first place and save another 50$. The other book was a waste of $ due to all the topics/ chapters of the book being locked. I am praying this helps me pass then I'll change my review and rating. The 49$ book should get removed off the list so customers don't get misled. Just go straight to the 99$ and save the customers time and money. Thank you.

I could not access the first test i purchased nor was the email from the support team helpful in getting that test. So hopefully this one works.

I made an online order on 12/11/25 and paid for next day air UPS. I made a note on the order that I needed it by 12/12/25. I was not contacted about the book not going out until 12/12/25. I would have expected a call or email about not being able to arrive on 12/12/25.
Customer service was no help. They knew nothing about my order. They said they would elevate this issue. Never heard anything else.

Complete cluster. Calculator did not work. Proctor would not stop the clock. Issue never was resolved. Have to re take the test. Did not answer one question as the calculator was needed on the first question.

Easy to navigate website. Easy to order and payment process. Just a little confusing to chose between all the languages available

Poor customer service. Poor customer service...

Kinda clunky interface. Did not see my exact licensing type, so went with what I figured was best fit. Also, not much detail as to what I'm receiving, the format (e.g. If I have to print it out or online) or whatever.

On 12/4 I booked the wrong test, and (1) wrong practice test. On 12/8 I tried the practice test and realized it was incorrect because I only needed residential content, not commercial. I called customer service to get a refund for the 12/9 exam and practice test, and customer service refused. So I booked the correct exam for 12/10. I booked an additional 3 practice tests, but they still contained commercial content, and they were counting my first practice test as 1/3, which they should not have been. So I contacted pt support, asked how to get a refund, she told me to email "memorang" and I wrote what she told me to write VERBATIM. No one has helped me. The memorang email just kept saying to contact pt support and refused to tell me anything else. I want my refund. I was incredibly stressed before my test when the practice tests were supposed to alleviate my worries.

Although each step and practice exam were easy to navigate, I would have thought the final test would have been similar to the practice one and practice questions in how they were worded and such but the final exam wasn't anywhere similar to that. Overall, I did learn a lot

I previously purchased a test. No fault of the website from I could tell, but a error was made where I purchased the exam for 3am instead of 3pm. There was no getting reimbursed when i called in which I would understand if I actually attempted but it was obvious I had not logged in to attempt that test. I give that 4 starts because ultimately, I made the error but out of courtesy, I i've expreinced more understanding customer service when circumstances like that happen. Unfortionatly that didn't happen here. The experience otherwise was good.

I searched for a book to build the foundation of my property and casualty knowledge but did not find one. Nor were there any recommendations for books that would cover the topics needed. From what I can tell, PSI believes that studying by getting wrong answers is the superior way of learning, but I can assure you, it is the most irritating way of learning. If there is a book in the online store, it is not easy to find OR searchable.

So far my experience has been great. The study materials are clear, organized, and feel very similar to the actual exam. I like that the questions help me understand how PSI words things, which builds my confidence and helps me focus on what I really need to know to pass.