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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi, I've already paid for a combo prep test, but never received the link to practice. My test is tomorrow so I'm just going to download this one.
Do not like being directed to a payment screen for something that has already been paid for by employer. (yes, it said payment not needed). You could have a different way of submitting voucher codes
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Thank you for reaching out. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
I was not able to process my request to take the exam on line so I had to call the customer service rep who was excellent and helped me.
I feel like there should be an option to include the product with the voucher and have a link to redeem vouchers instead of looking for each individual product and applying the voucher because it was really confusing.
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
We appreciate your suggestion about making voucher redemption clearer—it's valuable and will be shared with the team.
A little confusing when trying to register for the CNML exam from the AONL website. I think instructions saying, you cannot register yet. You must pay and receive approval to take the test. These instructions could be a little clearer. But as far ad the practice exam portion-that was easy!
I accidentally ordered the residential instead of the commercial but didn't realize until I redeemed the code. I called to see if a refund was possible but since I redeemed the code already I couldn't receive one.
Thank you for sharing the details. We did attempt to contact you in response to your issue on Nov. 16,2025.
For assistance, please contact support@gmetrix.net.
I would recommend making the distinction between the Spanish vs.English versions more evident. I almost ordered two tests in the incorrect language.
Some questions when giving correct answer are not right. I checked my resources and my answer is right but they mark it wrong :(
Thank you for letting us know.
To help us review this properly, may we please have your full name, exam confirmation number, email address, and a brief description of your concern?
Kindly send these details to: cdcareweb@psionline.com
Our team will look into this.
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Wished this was offered before we test. We don't have a choice where we test. But your wording is different than the code book
Thank you for your feedback. We did attempt to contact you in response to your issue on Nov. 15,2025.
For assistance and to review your concern further, please contact 866-589-3088 or email ptsupport@psionline.com. Our support team will be able to help you directly.
I bought the Journeyman Plumber Study-pack in order to prepare myself for the Colorado Journeyworker plumber exam and I am extremely disappointed with the results so far. I have found multiple questions that contradict either themselves or the IPC on the study-pack so far. The study-pack offers explanations to every multiple choice answer explaining the correct answer and why the other answers were incorrect, but sometimes the explanation contradicts what the "correct" answer actually was. For example, I'll be given four multiple choice options and I'll pick Choice 2. I will be notified that I was incorrect and that the answer was actually Choice 3 but then the explanation contradicts Choice 3 and explains why Choice 2 was the correct choice. Other times, the answer will line up with the explanation but will directly contradict the code book. Given, I have only ran into this issue about a dozen times, most of the time the questions are correct and won't contradict themselves or IPC and I have answered about 270 questions out of 500. So for the most part the study guide is correct, but it shouldn't have any flawed answers at all if it's goal is to prepare me for a Journeyman Exam.
Thank you for sharing your feedback. We did attempt to contact you in response to your issue on Nov. 15,2025.
We understand how important accurate and reliable study materials are, especially when preparing for a Journeyman exam.
For assistance with the issues you’ve encountered and to have the content reviewed, please contact our support team directly at support@psi.memorang.com. They’ll be able to look into the contradictory items you mentioned and provide further guidance.
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It doesn't include Texas as a state this prep is designed for and many resources referred me to this site what guarantee do you offer to ensure I'm not throwing away money
Thank you for reaching out. We did attempt to contact you in response to your issue on Nov. 15,2025.
For assistance regarding state availability and questions about the prep materials, please contact 866-589-3088 or email ptsupport@psionline.com. Their team can review your concern and provide guidance.
The site and process were quick and easy to check out. The research says that its been helpful to get the test so I bought it.
Easy, fast, and ready to go! Its really stupid you want more info than what I wrote before this statement, all I've done is purchase the practice test and a review other than my previous statement will be a lie.
I Need help with passing this test glad you guys provide it. I got another book but it is not outlines good. So hoping this is better
I never had any issue, excellent service. Customer care and always able to answer any questions when need a quick answer, keeps us up to date via email with updates and changes.,
I tried to download the test booklet and it failed and then said I was out of downloads. Nor sure what happened, but felt like a scam.
Thank you for reaching out. We did attempt to contact you in response to your issue on Nov. 15,2025.
For help with your download issue, please contact 866-589-3088 or email ptsupport@psionline.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your inquiry! We did attempt to contact you in response to your issue on Nov. 17,2025.
For assistance with your voucher, please send an email to voucherrequests@psionline.com.
In your message, kindly include the following information:
- Order Number:
- First and Last Name:
- Email Address:
- Sponsor:
- Test Name:
We understand your concern about being directed to a payment screen for something already covered by your employer. Your feedback about having a simpler way to submit voucher codes is valuable and will be shared with the team.
Thank you for your patience and understanding.