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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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There are 2 similar $99.95 National Broker Real Estate exam prep that look similar and not helpful to figure out which one to order.
I took an exam and the correct answer was not available, I have to retake the exam. Someone else will h miss the question until corrected.
It's absolutely ridiculous to have to take the contractors exam, for those that have been in the swimming pool industry over 20 years. Most of us only do vinyl liner pools and will never need the majority of the information on this exam. Excavation, building, liner, grounding, footers, water testing, etc. only. Please redo this exam for the ones that qualify.
It is more convenient to purchase on the platform. The test preparation question bank is suitable for pre-exam preparation and the content is detailed and closer to the real test.
This was an easy purchase. Found through ADB Banker. Listed exactly what the practice test includes and it was cheap to purchse.
It was smooth and simple. I decided to purchase this package to be more familiar with the questions because the package for $24 was not enough.
Paid for the download and after 30 mins still don't have it. Not very helpful sense I'm using this within 24 hours of taking the test.
It should be clearer what dates the practice is valid for. I almost purchased a test that would not have been relevant in 5 days.
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My experience so far has been great. I've learned a lot, gained valuable skills, and enjoyed working with the team. I'm looking forward to continuing to grow and contribute even more.
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It's been a struggle with the math. I missed two tests by one point and one test by two points. Very devastated at the moment, but I'm determined to pass. I have so many ventures ahead. Wish me luck.
Everything been ok for the most part, but the math portions I have to say. Their are way too many tricky questions. That I might say needs to improve but I am no quitter I will get through this might I add I have taken the math portion three times and fail two by one. I found myself getting down on my self but I will get this, I will accomplish this.
It's helpful enough to where I can navigate website fairly decently without too much trouble. It can be a little confusing though.
Definitely appreciated the opportunity to purchase study materials. I do feel the pricing is too high though. I also believe the STATE and NATIONAL material should be presented separately as they are two separate tests, therefore, we should be allowed to know which we are studying for. I had to go to another company and purchase the state material separate, since PSI didn't have this. I passed the National test first time but not the state, indicating to me the material should NOT be mixed. After reviewing the STATE material from the other company, I passed the STATE exam. Still some of the questions I saw on the actual exam were NOT in the study material for either company.
Thank you for sharing your feedback and experience with our study materials. We did attempt to contact you in response to your issue on Oct. 22,2025.
For assistance or to discuss your concerns further, please contact our support team directly at support@psi.memorang.com. They’ll be happy to help.
We appreciate your insights and will share them with our team for review.
I purchased the pre-exam prep package, which was to proved 3 practice exams. However, the system did not work and I had to take the exam without the benefit of the practice tests I paid for. Would like a refund.
We’re sorry to hear about the issue you experienced with your pre-exam prep package.
For assistance with your concern, please contact our support team directly at support@psi.memorang.com.
It is easy to understand and i was able to order my practice test easily. I will say it is confusing having 3 different forms for the test so i just chose a random one
I unfortunately bought the same test twice and wasn't able to get a refund but that was my fault for not checking which exam I bought the first time. I had found out once I was already in the test (seeing questions I already had in the past), which led to this discovery. Overall great. How do you check to see which ones you bookmarked? I suggest putting them next to the overall numbers listed so its easily identifiable.
El sistema acabo de comprar despues de utilizar daré mi comentario
My daughter has attempted to take the Hiset exam multiple times. After receiving payment, technical issues, unreasonable demands not listed on the website and unresponsive and rude proctors prevented her from even starting the test SEVERAL TIMES. Without premission they also illegally forced my daughter to give remote access to my buisiness computer using software often used in online scams. Then denied her from taking the test anyway. Beware of this company! They have now delayed my daughters education and re-entry to collage. It is unfortunate they have a monopoly on test taking in Massachusetts
Thank you for reaching out and sharing your concern. We’re very sorry to hear about your daughter’s experience and understand how important this matter is. We did attempt to contact you in response to your issue on Oct. 18,2025.
To help us investigate and properly document this situation, please provide the following information and send it via email to cdcareweb@psionline.com:
- Full name:
- Exam confirmation number:
- Email address:
- Detailed description of your concern:
Once we receive these details, our Candidate Care team will review the case and follow up with you directly.
I needed to follow instructions very carefully in order to log in and purchase the correct exam. The actual ordering experience was very easy as far as entering payment and there were several ways to download a receipt, and multiple email confirmations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We did attempt to contact you in response to your issue on Oct. 25,2025.
Please contact PSI support at 866-589-3088 or email ptsupport@psionline.com for further assistance.