Overview
PSI Exams has a rating of 3.9 stars from 7,831 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
Website is confusing and a few of the pages do not load
PSI has too many websites that do similar functions. Not clear and easy to make mistakes as a user.
Hi Coleman, thank you for your feedback. We apologize for any confusion caused by our multiple websites. We understand how important it is for our users to have a seamless experience while navigating our platforms, and we will work towards improving the clarity and simplicity of our websites to make it easier for users to access the information they need. If you have any specific issues or concerns, please feel free to contact us via email at cdcareweb@psionline.com so we can assist you further.
PSI is impossible to get actual help from on the phone, they use foreign call centers
Hi George, we have sent you a message last May 1,2023. However, we have not received a response.
We're sorry to hear about your experience.
For us to further assist you with your concern, could you please share more details of your concern as well as you exam confirmation number to be sent via email at CDCareweb@psionline.com and we'll be happy to assist you.
Thank you.
System was too hard to navigate and customer support did not provide assistance.
Hi Natausha, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced while navigating our system, and we're sorry to hear that our customer support did not meet your expectations.
We are constantly working to improve the user experience of our platform and provide the best possible support to our customers. Your feedback is invaluable to us, as it helps us identify areas that need improvement.
If you encounter any specific issues or have further questions, please don't hesitate to reach out to our support team at CDcareweb@psionline.com. We want to ensure that you have a smooth and successful experience with our services.
Thank you for your understanding, and we appreciate your feedback. We are committed to addressing the concerns you've raised and providing a better experience in the future.
It was very quick to navigate through the websites. Thanks,
Good check out experience. Hopefully the practice questions are just as helpful. LOL
Horrible. Have to create a second account just for the store.
Hi Matt, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback, and I apologize for any inconvenience you experienced while using our services.
We understand that having to create a separate account for the store can be frustrating, and we apologize for the inconvenience it may have caused. Our team is continuously working to improve the user experience, and your feedback will be taken into consideration as we make necessary improvements.
If you encounter any issues or require further assistance with your account or any other matter, please do not hesitate to contact us via email at CDcareweb@psionline.com. Our dedicated customer support team is here to assist you and ensure that you have a smoother experience moving forward.
We value your input and strive to provide the best possible service to all our candidates. Your satisfaction is important to us, and we are committed to resolving any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your understanding.
PSI is expensive and did not give me access immediately to test materials
Hi James, we have sent you a message last April 19,2023. However, we have not received a response.
Thank you for your feedback. We apologize for any inconvenience caused by the delay in providing access to your practice test materials.
Please note that after placing your order, you should receive a second email from PSI Online Store Support containing your GMetrix access code and instructions.
If you have not received this email or have any further concerns, please do not hesitate to contact us at CDcareweb@psionline.com. Thank you for choosing PSI.
Website check out locks up making it difficult to purchase
We apologize for the inconvenience you're experiencing with the website checkout process and we did attempt to contact you in response to your issue on October 2,2023.
To address this issue, please contact support@gmetrix.net for assistance. They will be able to help you with the checkout problem and ensure that you can make your purchase smoothly. Your feedback is important, and they will work to resolve this matter for you.
Thank you for bringing this to our attention, and I hope your issue is resolved promptly.
Incredibly difficult website to locate what I'm looking for.
Hi Kyle, we have sent you a message last June 20,2023. However, we have not received a response.
We are sorry to hear that you're having trouble finding what you're looking for on our website.
If you need any assistance, please don't hesitate to reach out to us via email at CDcareweb@psionline.com.
There are two types of test. It's unclear what is the correct one to choose.
Awesome experience. The test really help you prepare
I like the test but I feel I should be able to take it more than once and the test results should be available within 1 hr not 24
Shipping charges are excessive. Why isn't this material available on-line?
Hi John, thank you for voicing your concerns regarding the shipping cost. We apologize if this has caused any frustration or inconvenience for you.
We understand your perspective and acknowledge that shipping costs can be a factor that affects the overall affordability of a product or service. However, please note that the shipping costs are determined by the shipping carriers we work with, and we aim to provide the most competitive rates available to us.
If you have any specific suggestions or further questions regarding our services or policies, we encourage you to reach out to us via email at CDcareweb@psionline.com. We appreciate your feedback and are always open to addressing any concerns you may have.
Helpful in organizing questions and a great study guide.
Hi Arya, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Not enough books in stock. We need a total of 30 or more
Hi Judy, we have sent you a message last May 3,2023. However, we have not received a response.
Thank you for reaching out to us. May we know the specific book you are looking for? So we can check it on our end.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
Im having trouble accessing my practice tests that I just purchased
Hi Kymberley, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We see that you've successfully purchased a book from our online store.
After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test.
Once you receive your access code, please create a GMetrix account and redeem your code to access the practice test. If you have any further questions or concerns, please don't hesitate to contact us via email at support@gmetrix.net for assistance. Thank you.
Unable to find a MI test prep. For residential contractor
Hi Daymond, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us, and I apologize for the inconvenience you've experienced while searching for the Michigan (MI) test preparation materials for a residential contractor.
If you are still unable to locate the specific test preparation material you need for the Michigan residential contractor exam, please don't hesitate to contact our support team at CDcareweb@psionline.com. Our dedicated team of experts will be more than happy to help you find the appropriate resources to prepare for your exam successfully.
We are committed to providing excellent customer service and ensuring that our candidates have access to the right study materials for their licensing and certification needs. Your feedback is invaluable to us, and we appreciate your patience as we work to improve our website's navigation and organization.
Contract a software programmer to enhance your option boxes.
Thank you for your suggestion. PSI is continuously working on improving our systems and user experience. We appreciate your feedback and will take it into consideration as we look for ways to enhance our option boxes.
Interesting how you have to purchase more of a bundle.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com
Thank you and we look forward to your response.