On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your website is very difficult to navigate. I've tried signing in over and over again and no luck. I've had to change my password at least t3 different times.
This company just wants any money they can get, even when it hurts people along the way.
Hi Sarah, we have sent you a message last August 1,2023. However, we have not received a response.
We are sorry to hear that you feel this way about our company. Our primary goal is to provide high-quality services and support to our customers throughout their exam preparation journey. We apologize if you've encountered any issues or frustrations along the way.
Your feedback is essential to us, and we take it seriously. We strive to continuously improve our processes and ensure a positive experience for all our candidates. If there is a specific concern or problem you would like to address, please don't hesitate to reach out to us at CDcareweb@psionline.com. Your input helps us identify areas for improvement and better serve our candidates in the future.
We are committed to providing transparent and reliable services to our customers, and your satisfaction is of utmost importance to us. If there is anything specific we can assist you with or any questions you may have, please do not hesitate to contact us. We are here to help and ensure you have a smooth and successful exam preparation experience.
Thank you for sharing your thoughts with us, and we hope to have the opportunity to make things right for you.
I've got 3 separate accounts at psi for some reason
Hi Marshall, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the multiple accounts you have at PSI. We understand the importance of having a smooth and efficient experience when accessing our services.
To address this issue and consolidate your accounts, we recommend reaching out to our support team at support@gmetrix.net. They will be able to assist and ensuring a more seamless experience moving forward.
If you have any other questions or need further assistance, please don't hesitate to contact us. We are here to help and want to ensure that your experience with PSI is as straightforward and user-friendly as possible.
Thank you for your understanding, and we look forward to resolving this matter for you promptly.
Have not received second email for order # *******. I've contacted *******@psi.mail.memorang.com and *******@psionline.com and *******@gmetrix.net and have not heard anything back.
Hi David, we have sent you a message last August 1,2023. However, we have not received a response.
We apologize for the inconvenience you have experienced with accessing your practice test and for the delay in receiving the necessary emails. We understand how important it is to have a smooth and timely process when preparing for your exam.
Please rest assured that we are committed to resolving this issue for you as quickly as possible. To expedite the resolution, we recommend reaching out to the GMetrix support team directly at support@gmetrix.net. They are better equipped to assist you with any technical issues related to accessing your practice test.
Thank you for bringing this matter to our attention, and we look forward to helping you resolve the issue and continue your exam preparation with ease.
You dont get test results when you pass and when I ordered a preactice last time I had to send 5 emails over 3 days to gain access to it.
Hi Mateo, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for sharing your concerns with us, and we apologize for any inconvenience you have experienced.
To assist you further, we kindly request that you provide us with your full name, exam confirmation number, and any additional details regarding the issues you encountered. Please send this information via email to CDcareweb@psionline.com, and our team will investigate the matter promptly.
We understand the frustration of not receiving test results when you pass, and we want to ensure that you have a smooth experience accessing your practice tests. Your feedback is invaluable to us as we continuously strive to improve our services and address any issues that may arise.
Rest assured, our team will work diligently to resolve your concerns and provide the necessary assistance. We value your trust in us and want to ensure that your experience with our products and services is satisfactory.
Thank you for your understanding, and we look forward to resolving this matter for you.
Im having trouble accessing my practice tests that I just purchased
Hi Kymberley, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We see that you've successfully purchased a book from our online store.
After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test.
Once you receive your access code, please create a GMetrix account and redeem your code to access the practice test. If you have any further questions or concerns, please don't hesitate to contact us via email at support@gmetrix.net for assistance. Thank you.
I've had to purchase a practice test 3 times. The 1st time I thought I must have accidentally clicked and completed the test prematurely. The second time I had to leave the test to help my dog and found the tested timed out, completed itself and I could no longer access the test. Now this is my 3rd purchase. I emailed for help and they responded with a number for me to call that worked but with an extension number that did not exist.
Hi Kimberly, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We see that you've successfully purchased a book from our online store.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test. It is possible that the second email containing your access code may have ended up in your spam or junk folder.
Once you receive your access code, please create a GMetrix account and redeem your code to access the practice test. If you have any further questions or concerns, please don't hesitate to contact us via email at CDcareweb@psionline.com. Thank you.
Horrible. Have to create a second account just for the store.
Hi Matt, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback, and I apologize for any inconvenience you experienced while using our services.
We understand that having to create a separate account for the store can be frustrating, and we apologize for the inconvenience it may have caused. Our team is continuously working to improve the user experience, and your feedback will be taken into consideration as we make necessary improvements.
If you encounter any issues or require further assistance with your account or any other matter, please do not hesitate to contact us via email at CDcareweb@psionline.com. Our dedicated customer support team is here to assist you and ensure that you have a smoother experience moving forward.
We value your input and strive to provide the best possible service to all our candidates. Your satisfaction is important to us, and we are committed to resolving any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your understanding.
I registered for the CA Life, Health, Accident/Sickness test for 1:00 after a very long day, it turns out it was 1:00 AM. The confirmation did not say AM or PM it just said 1:00.
Hi Tyler, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention, and I apologize for any confusion caused by the scheduling of your CA Life, Health, Accident/Sickness test.
To better assist you and resolve this matter promptly, kindly provide us with your full name, exam confirmation number, and any additional details regarding the concern. You can send this information via email to CDcareweb@psionline.com.
We understand the importance of clear communication and will take your feedback into consideration to improve our confirmation emails, ensuring that they specify whether the scheduled time is in the AM or PM.
Once we receive your information, our team will investigate the matter and work to find a suitable solution for your situation. Your satisfaction is our priority, and we want to ensure you have a smooth and successful testing experience.
Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns.
Terminology used is not helpful in determining what exams are needed and are not needed
Hi Raymond, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback. We apologize for any confusion caused by the terminology used in our exam descriptions. We understand the importance of providing clear and concise information to our candidates.
Your satisfaction is our priority, and we are committed to continuously improving our services. If you have any other questions or concerns, please don't hesitate to reach out to us via email at CDcareweb@psionline.com.
Unable to find a MI test prep. For residential contractor
Hi Daymond, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us, and I apologize for the inconvenience you've experienced while searching for the Michigan (MI) test preparation materials for a residential contractor.
If you are still unable to locate the specific test preparation material you need for the Michigan residential contractor exam, please don't hesitate to contact our support team at CDcareweb@psionline.com. Our dedicated team of experts will be more than happy to help you find the appropriate resources to prepare for your exam successfully.
We are committed to providing excellent customer service and ensuring that our candidates have access to the right study materials for their licensing and certification needs. Your feedback is invaluable to us, and we appreciate your patience as we work to improve our website's navigation and organization.
I have been trying to access a test I paid for for 2 weeks. Finally was told by someone to request a refund and try again. Hoping this solves the issue.
Hi Matthew, we have sent you a message last August 1,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced in accessing the test you purchased. We understand how frustrating it can be, and we are committed to resolving this issue for you.
Please do not hesitate to reach out to our support team once more via email support@gmetrix.net. We are dedicated to ensuring that you have a seamless and successful experience with our services.
Thank you for your patience and understanding. We are here to help you every step of the way, so please don't hesitate to contact us if you need any further assistance.
It was not very user friendly to get to this point.
Hi Linda, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while trying to access our services. We are committed to improving the user experience, and your feedback is invaluable in helping us achieve that goal.
Should you need further assistance or encounter any issues, please don't hesitate to contact our dedicated support team at 866-589-3088 or via email at ptsupport@psionline.com. We are here to help and ensure you have a smooth experience throughout your journey with us.
Once again, we appreciate your feedback and hope to provide you with a more seamless experience in the future.
I just took the State Part of my Real Estate Broker Exam and I passed. I hope to learn everything I can learn so I can pass the National Part of my exam Yeahoo!
When purchasing my Life Exam, I was asked if I wanted to add Life Practice Testing for $15. I added it because I had previously purchased it for my last exam, Health & Sickness. When I went to launch the practice exam I realized it was only a one time exam. I feel this is a wrong deceitful way to trick someone into adding more charges. I was under the impression that I would get access to the same type of practice I purchased the first time. No where did it say I was purchasing a one time exam. I don't think anybody in their right mind would pay $15 for ONE exam when you can pay $30 for an entire practice guide with unlimited tries and customized tests. The exam is already costly and you shouldn't trick your users into paying more for something that is misrepresented. I now have to pay another $30 for the REAL practice test.
Hi Emily, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback. Upon checking here, we've confirmed that you purchased a CA Life Insurance Practice Test.
As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
We highly suggest to check your spam/junk folder.
If you can't find the 2nd email email containing the access code, please reach out to us via email at CDCareweb@psionline.com and we'll be happy to assist you.
Good check out experience. Hopefully the practice questions are just as helpful. LOL
I failed so I hope this one is accurate the aware2 pass did nothing for me
It's fine. A little confused as to whether you offer a class.
Should send to me the Binder, Book or document for my permanent study information for my back up
Hi Dien, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us. We understand the importance of having reliable study materials for your preparation. However, as an exam services provider, we do not directly offer physical study materials such as binders, books, or documents for purchase or shipping.
For your study needs, we recommend checking the official resources or materials provided by the exam sponsor or relevant educational institutions. These sources often offer comprehensive study guides, practice materials, and textbooks tailored to the specific exam you are preparing for.
If you are looking for additional resources or have specific questions about study materials related to your exam, please feel free to email us at support@psi.mail.memorang.com. We will do our best to guide you to the appropriate resources or provide any available digital study aids.
We wish you the best of luck with your exam preparation, and if you have any further inquiries or require further assistance, please don't hesitate to contact us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jena, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us, and we apologize for the inconvenience you've experienced while trying to access your AMP practice test.
We understand how frustrating it can be to encounter difficulties with website navigation and login issues. Please rest assured that we are here to assist you in resolving these matters promptly.
To address the login problem and ensure a smoother experience, we recommend trying the following steps:
-Clear your browser's cache and cookies before attempting to log in again.
-Double-check that you are using the correct login credentials, including your username and password.
-If you continue to encounter difficulties, please try resetting your password again, ensuring you create a strong and memorable password.
If you are still unable to access your practice test, kindly contact our support team at wta@goamp.com or by phone at 913-895-4828. Our dedicated team will be more than happy to assist you and ensure that you can access your practice materials without any further issues.
We apologize for any inconvenience this has caused and appreciate your patience. We value your feedback and will continue to work towards improving our website's navigation to provide a more user-friendly experience for all our candidates.
If there is anything else we can do to help, please don't hesitate to reach out. We are here to ensure you have a successful and stress-free testing experience.