Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had paid for the test when I registered. Found out there is no record of the test and now had to pay again for the test and go thru the process of getting a refund for the original test.
We purchase the cheaper option that had only 25 questions when the test had 85. Crappy to have to buy the more expensive version to try to pass the test.
Hi Lindsay, we have sent you a message last August 21,2023. However, we have not received a response.
We're sorry for any inconvenience you've experienced with the practice test options.
If you have any further concerns or questions, please don't hesitate to reach out to us via email at support@psi.memorang.com. We're here to assist you.
Needing to know the difference between the broker national test prep and the salesperson national test prep. Needed to speak to someone about the details in deciphering before purchase.
We understand your need for clarification on the differences between the broker national test prep and the salesperson national test prep. We did attempt to contact you in response to your issue on October 13,2023.
To get more detailed information and make an informed decision, please contact us via email at support@psi.memorang.com.
Our team will be happy to assist you and provide you with the information you need to choose the right test prep for your specific requirements.
It's not great that the only testing center is 200 miles from me. Being in Florida I would think there'd be a PSI in the center of the state, not just in South Florida (4-5 hrs. Away).
Over all it's a good study material. However I found questions related to NJ state questions were limited.
Your website is poorly designed and difficult to navigate and very frustrating
Thank you for bringing this to our attention. We're sorry to hear that you're finding the website difficult to navigate and frustrating. We did attempt to contact you in response to your issue on Aug. 12,2024.
For immediate assistance, please contact 866-589-3088 or email ptsupport@psionline.com. They'll be able to help resolve any issues you're experiencing.
Took a proctored exam where they continually paused my test during the testing process, then when I went to take notes (as I am allowed to do) they sent me a warning and threatened to kick me off the testing process and eliminate me. I NEVER LEFT THE VIEW OF THE CAMERA. I filed a complaint as I didn't break any of the rules. They refused to investigate it probably just to charge me another $200
Hi Jason, we have sent you a message last June 12,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize got any inconvenience you may have experienced during your proctored exam. To assist you further, please provide us with your full name, exam confirmation number, email address and details of your concern via email at cdcareweb@psionline.com.
We will investigate the matter. Thank you.
It was a very easy experience. It was a great experience today
Site login is unclear. Navigation should be personalized after creating an account. Was not directed to specific tools based on the test I had just registered for.
We're sorry to hear that you found the site login and navigation unclear and we did attempt to contact you in response to your issue on October 2,2023.
To improve your experience, please contact 866-589-3088 or email ptsupport@psionline.com for assistance. They can provide guidance on using the website effectively and help you navigate to the specific tools or information you need based on the test you've registered for.
Your feedback is valuable. Thank you for bringing this to our attention, and we hope your concerns are addressed promptly.
There's an ambiguous wording or grammatical error every five questions.
Basic English literacy should be prerequisite 1 for the people writing these tests.
Its very hard to find my practice test and be able to go back over them at a later date. If I paid for those test they should be avaible for me to review my answers.
Thank you for reaching out to us regarding your experience. We apologize for any inconvenience you've encountered. We did attempt to contact you in response to your issue on February 13,2024.
To assist you with accessing and reviewing your practice tests at a later date, we recommend contacting our support team at support@psi.memorang.com.
Please feel free to reach out if you have any further questions or concerns.
My overall experience was very Good program and easy to access.
More info about what the practice test entails would be nice (i.e. How many attempts are allowed, number of questions, if assistance is provided in reviewing incorrect answers, etc.)
Poorly written material. Very difficult to understand. 1 star, would not recommend. But looks like you have the monopoly in Pa so this will fall on deaf ears.
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced and we did attempt to contact you in response to your issue on November 10,2023.
For immediate assistance, we recommend reaching out to our support team at CDcareweb@psionline.com.
Thank you for choosing our services, and we look forward to the possibility of serving you better in the future.
Unfortunately, I've had to take my real estate exam a couple times now. Every single day I have my exam, I can't login and there's no way to reset my password. Every time. The first time, I ended up not even getting into my test and they canceled it because I couldn't get a hold of anybody. I can login any other day, except my exam days, with what I put as my password. Makes absolutely no sense. Their parameters for scanning the room when being proctored are also pretty much offensive. I have my own setup, in my house, yet they act like I'm in a universal space. Each of us has our own subjective setups. I have a VERY small desk, that I pretty much only ever set drinks and snacks on next to me. I had to essentially flip it over for them even though they could see everything easily. There's just something demeaning about being processed as if they expect you to cheat. Maybe I just forget what it was like in college or at SAT's? Seems intrusive. I literally have hated this process. Their website is gross, clunky, foolishly setup. Overall, a ZERO STAR experience. I have NEVER rated something so negatively in my life.
We are sorry for the inconvenience, Andrew. Let us help you by emailing us the details of concern at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.
I have no experience yet this is first time im buying from this place
This is a report of one of many hopeless experiences typical of Psionline.
Security on my work computer prevents Psionline working.
After switching to my personal computer, I spent one hour with a technical support agent who spoke poor English and made a variety of guesses about what to do, such as switch off my anti-virus program, which was completely unnecessary. Asked me to install a remote admin app which was extremely slow. He blamed my Internet connection which I then tested: 150Mb/sec. The PSI Secure Browser won't start because of other running apps which its Close Applications button fails to close. Closing them individually in Task Manager takes so long that the PSI Secure Browser closes automatically and then opens Chrome which relaunches all the apps which I have been closing. Some apps, including PSI's remote admin app, have to be uninstalled to overcome this problem.
15 minute wait to link to a proctor. Just before the exam starts over an hour since I started, the screen announces that I have 120 minutes. It's a 150 minute exam as confirmed in PSI's booking emails to me. Another 20 minutes talking to customer services. Put through to another department. On hold for 10 minutes. Long conversation. Promised to sort it ot within 3 hours (oh yeah!) but that I will probably have to take the exam tomorrow. And start this cretinous process all over again.
We sincerely apologize for the inconvenience, Venetia. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you.
So So, the test alone should have info from the licensed course instead of needing to pay you for anything.
Your feedback is important to us, and we understand your point regarding the test content. We did attempt to contact you in response to your issue on June 26,2024. Please contact support@psi.memorang.com for assistance with your concerns.
Thank you to Mrs. Lesedi she advice me that this bundle was essential for me. Im happy that she picked up the line and she helped me and guiding me with patience through the process.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marlena, we have sent you a message last August 27,2023. However, we have not received a response.
We're sorry for the inconvenience you've experienced with your test registration and payment.
To resolve this issue, kindly provide us with your full name, exam confirmation number, and a detailed description of the concern via email at CDcareweb@psionline.com. Our team will investigate the situation and assist you.
We understand your frustration and appreciate your patience. If you have any further questions or need assistance, feel free to reach out.