Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The first order I did, did not download unto my computer, and I haven't been able to get my refund. I still need the book, so I'm trying to download it another way on another computer.
It was user friendly for procuring my product. Hopefully with your prep study it would help me ready for the state exam
Need this for test prep and was recommended to use this application.
I took both national and state portion only national is showing completed this is a disaster. I paid for both! What is going on I am not being helped!
We are here to help you, Jasmine V. Please email us full details of concern at cdcareweb@psionline.com along with your contact information and confirmation number. Thank you.
It took multi calls to speak to someone. The wait is too long.
I am looking for Colorado real estate stuff specific and when I type in Colorado real estate other stuff not pertaining to Colorado comes up, would be nice if only Colorado information that I needed would come up only.
Hi Megan, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered while searching for Colorado-specific real estate materials on our website.
We understand the importance of finding the right information efficiently. To address this issue and ensure that you are able to access Colorado-specific materials, we recommend reaching out to our support team at support@psionlinestore.com. They will be able to assist you in finding the specific resources you need for your Colorado real estate needs.
Your feedback is valuable as we continue to improve our website's search functionality. We appreciate your understanding and patience as we work to enhance your experience.
I received the practice test and I thought I could take it as many times as needed. I didn't realize I would have to pay every time after I ordered it
Hi Michael, thank you for your review! PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Good server response time; easy to use shopping cart; the only part I didn't like was the minimum number of words to leave a review
Excellent website and features. Glad the service is available.
It was so hard to get in. Maybe because of security it kept telling me my password was wrong i could only go through the email
We're sorry to hear about the difficulties you experienced and we did attempt to contact you in response to your issue on June 3,2024.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance. They will be able to help you resolve this issue.
I've had to create two accounts to try to access the proper test prep materials. I'm purchasing this one because I'm currently unable to access the one I purchased two days ago.
Hi Mickey, we have sent you a message last July 25,2023. However, we haven't received a response.
Thank you for reaching out to us and sharing your concerns regarding the PDF access and purchases. We apologize for any inconvenience you have experienced during this process.
Regarding the PDF access, please note that the PDF may not be printed directly from the website. Instead, you should save the PDF file to your device after it opens. Additionally, it's important to be aware that the download link for the PDF will expire after it has been used for the first time.
We understand that you have encountered difficulties in accessing the proper test prep materials and that you had to create two accounts. We apologize for any confusion or inconvenience this may have caused. Our team is committed to providing a smooth and seamless experience for all candidates, and we will look into the issue to ensure it doesn't recur.
Furthermore, we want to inform you that purchases of PDF products are non-refundable, as stated in our policy. If there are any specific issues or challenges related to accessing the materials you purchased, please don't hesitate to contact our support team at support@psionlinestore.com.
Again, we apologize for any inconvenience you have faced, and we appreciate your understanding. We value your feedback and are continuously working to improve our services for all candidates.
Hard to find out which practice test to take. I called twice but no one could tell me which practice test to take for the repair and remodeling license test.
Hi Jeff, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for reaching out to us. We understand that it can be confusing to identify the recommended practice test for the repair and remodeling license test. However, we would like to inform you that the recommended practice test can also be found on your Candidate Information Bulletin.
If you still need assistance feel free to send us an email at CDcareweb@psionline.com.
I have paid for a test which I can't access. I sat on hold for 10 minutes. I'm busy and I don't have time to wait and to not have functionality work@!
Hi Mark, we have sent you a message last September 5,2023. However, we have not received a response.
We apologize for the inconvenience you've encountered while trying to access the test you've paid for. We understand that your time is valuable, and we're committed to resolving this issue promptly.
To address this matter and regain access to your paid test, we recommend reaching out to our dedicated support team at support@gmetrix.net. To expedite the resolution process, please provide our support team with as much information as possible about the issue you're encountering. This includes any error messages, your account details, and any steps you've already taken to try and access the test.
Thank you for choosing our services, and we look forward to helping you access your test.
It was Okay, it would have been better if they would have been able to print my test results at the testing site. Other than that it was good.
Thanks
Hi Greg, thank you for your feedback. We appreciate your comments and are glad to hear that your overall experience was good. We understand that having the ability to print test results directly at the testing site would have enhanced your experience further.
We value your input and take your suggestion into consideration for future improvements. If you have any other suggestions or if there's anything else we can assist you with, please don't hesitate to contact us via email at CDcareweb@psionline.com. We're here to address any further questions or concerns you may have.
Thank you for choosing our services, and we appreciate your feedback.
I have call the center twice to learn more about the item I am buying and no answer. In addition have call and try to schedule an text appointment and no luck.
Thank you for bringing this to our attention, and we apologize for any difficulty you've experienced in reaching us. We did attempt to contact you in response to your issue on November 18,2023.
For immediate assistance with your inquiries or to schedule a test appointment, please contact our support team at CDcareweb@psionline.com.
We appreciate your patience and understanding, and we look forward to assisting you promptly.
I had a higher expectations for the exam prep. The training and testing option run through the same 25 questions over and over. To my knowledge the real exam has over 100 questions.
Thank you for your feedback regarding our exam prep product. We apologize for any confusion or disappointment that you may have experienced with the product. Please note that the product description clearly states that each practice test attempt includes 25 questions from a pool of 30 items across common industry topics. While the actual exam may have more questions, our practice tests are designed to help candidates review and reinforce their knowledge of key concepts in a targeted and efficient manner. We appreciate your input and will take it into consideration as we continue to improve our products and services. Thank you.
At first when Ohio switched to you it seemed confusing, but now i like you so much better then Prometric. Also, thank you so much for always answering my questions.
You just took OH Insurance over and it was confusing at first, but i am getting it now and i like your process!
I previously paid for a practice test and wasn't able to receive technical support after contact customer service due to my practice test program glitch.
Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 19,2024.
To address your issue and provide you with the necessary technical support, please contact our support team at 866-589-3088 or email ptsupport@psionline.com.
We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.
It was hard to find this site! The old site did not have a link to this one for me to purchase. I had to call customer service to get help to purchase this test.
We apologize for any difficulty you experienced in finding the site and appreciate your patience. Your feedback is valuable to us, and we are sorry for any inconvenience caused. We did attempt to contact you in response to your issue on November 13,2023
For any further assistance or to address any concerns, please contact our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be more than happy to assist you with any questions or issues you may have.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
I paid for one test. It said I have several attempts to practice. I shut down for the night and came back but I could not find access to the test I paid for.
Hi Amanda, thank you for bringing this issue to our attention, and we apologize for any confusion or inconvenience you may have experienced. We want to ensure that you have access to the test you paid for and that you can practice effectively.
Regarding the availability of multiple attempts, we apologize if there was any miscommunication. To access the different sets of questions, please follow these steps:
- Log in to your account.
- Navigate to the "Tests" section.
- Look for the "New Tests" option.
- Click on it to access a different set of questions each time.
If you are still unable to find access to the test you paid for or encounter any technical difficulties, we recommend reaching out to our support team directly at CDcareweb@psionline.com. They will be able to assist you further and ensure that you have the necessary access.
We apologize for any inconvenience caused and appreciate your patience. We are committed to providing a positive learning experience and will work to resolve this matter promptly.
Thank you for your understanding.
I paid for a salesperson practice test when I registered for my test but then when I tried to log on to find it there was nothing. I was forced into paying for a more expensive test.
Hi Candice, we have sent you a message last September 3,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with your salesperson practice test purchase. We understand the frustration this may have caused and would like to assist you in resolving this issue.
To address your concern and provide the necessary assistance via email to support@psionlinestore.com and reach our support team at 866-589-3088, and they will guide you through the process of resolving this issue.
Your feedback is valuable to us, and we appreciate your patience as we work to assist you. If you have any more questions or require further assistance, please feel free to contact us.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalya, we have sent you a message last May 29,2023. However, we have not received a response.
We're sorry to hear about the study material that wasn't downloading to your computer.
For us to further assist you with your concern, where you able to access the file from any other device before to your computer?
Thank you and we look forward to your response.
If you have any further suggestions or questions, please don't hesitate to let us know via email at CDcareweb@psionline.com