On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer friendly and easy to access. I am very familiar with the quality of service you provide
After taking the exam it showed me what I needed to work on and what was wrong. I do appreciate that
The local staff was a great support in making sure I had all the necessary documents in order. I made contact serval times throughout the registration process they were very helpful.
The prep was helpful. The proof will be when I take the NY exam.
It's very self-explanatory, indeed. It's a safe and secure site with testing reviews that assist in preparing one to pass their state exams the first time.
Super easy to find the reference material needed for my exam, checkout was expedient and uncomplicated!
The worst experience I have had with psi. I've had to purchase test multiple times because they cant seem to get it right. I've emailed and called and still continue to have issues. Purchase after purchase the problems with access continue to happen.
Has been easy to use and helpful. Making it less stressful for the big day :)
I found this purchase to be every bit worth the money. I feel well prepared and confident in taking my exam. Most of my anxiety has diminished and I am more excited about stepping into this new chapter in my life!
Gracias por la oportunidad de practicar, espero poder revisar los temas
I purchased the $25 for 3 full length exams and these helped me so much for my exam. Questions can be asked several different ways and I read every explanation it gave as to why the answer was the answer. I completed the diagnostic first then all 3 of the full practice exams. I passed on the first try with an 85%
It was super helpful to have a practice test so I'm not walking into the test blind.
Thank you for your positive feedback! We're glad to hear that the practice test was helpful and that you felt prepared going into your exam.
If you need any further assistance or have additional questions, please feel free to contact our support team at 866-589-3088 or email ptsupport@psionline.com. We’re here to help!
Best of luck with your testing, and have a great day!
Thank you for the best service, the team is very nice and so helpful!
Great preparation for the exams! Lots of choices and great info!
I had to re-purchase the state exam because I could not access the first order. Customer service at PSI referred me to an email address because they could not directly help me. I had to spend $15 again because I could not get help. I'm very annoyed!
We're sorry to hear about the difficulties you experienced with accessing your initial exam order and the frustration of having to repurchase it. We understand how this situation is both frustrating and costly. We did attempt to contact you in response to your issue on July 26,2024.
To get this resolved and to ensure you receive the support you need, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you with your issue and address any concerns regarding your purchase.
Thank you for your patience, and we apologize for the inconvenience this has caused.
It's very easy to find what i'm looking for and get information.
Easy to obtain classes. Reasonable prices.===============
Books listed for my exam are not available on your site. They should be.
Thank you for bringing this to our attention. We're sorry to hear that the books listed for your exam are not available on our site. We did attempt to contact you in response to your issue on July 26,2024.
Please contact our support team at 866-589-3088 or email ptsupport@psionline.com for assistance.
Everything is good so far. Seems to be easy enough to use. Thank you.
My account doesn't show my scheduled exam. I do have a confirmation that my test is scheduled
We understand that your account doesn't show your scheduled exam despite having a confirmation. Thank you for reaching out, and we apologize for any inconvenience. We did attempt to contact you in response to your issue on July 26,2024. Please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com for assistance.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear about the ongoing issues you've experienced with accessing your tests. We understand how frustrating it must be to face repeated problems, despite reaching out for assistance and we did attempt to contact you in response to your issue on July 27,2024.
To ensure your issue is properly addressed, please contact our dedicated support team at support@psi.mail.memorang.com. They will work with you to resolve this matter and prevent any further difficulties.
Thank you for your patience, and we sincerely apologize for the inconvenience this has caused.