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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great site i love it,can't wait to pass this test. Very easy to find
Psi is telling me i cannot take a test for a license that i am obviously able to take and have met all prerequisites
Too many steps and different sites to navigate. I am not interested in having my review featured.
Thank you for your feedback. We're sorry to hear that you found the navigation process challenging and that it involved too many steps. We did attempt to contact you in response to your issue on July 28,2024.
For assistance with any issues or questions you have, please contact us at 866-589-3088 or email ptsupport@psionline.com. Our support team is here to help and streamline your experience.
We understand you’re not interested in having your review featured, and we respect your preference. Thank you again for bringing this to our attention.
I am a very intelligent person, as well as an experienced agent in two other states, and I have failed the Indiana real estate broker licensing exam twice now. The test results should give you more information on what questions are missed rather than just the category they came from. It's also not fair that the whole exam fee must be paid again when only 1/3 of the test is the state section. This is just the company's or Indiana's way of making more money. Also, why does Indiana separate the national and state tests? I'm licensed in two other states and passed both of them on the very first try. These two states had national and state content scored TOGETHER. Should I say it again? A ploy to make more money? This ridiculousness is very frustrating and shouldn't be this complicated.
Thank you for sharing your feedback and concerns regarding the Indiana real estate broker licensing exam. We understand your frustration and appreciate your input. We did attempt to contact you in response to your issue on July 28,2024.
To assist you further, please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com. This will help us better understand your situation and work towards a resolution.
Thank you for your understanding and cooperation.
Didn't expect the book to be slightly larger than a pocketbook but useful nonetheless! Not as bulky as carrying the regular textbook and study guide; strictly specific for the theoretical portion of the exam!
The practice Exam had irrelevant questions compared to the test.
Thank you for your feedback. We're sorry to hear that you found the practice exam questions to be irrelevant compared to the actual test and we did attempt to contact you in response to your issue on July 28,2024.
For assistance with this issue, please contact our support team at support@gmetrix.net. They will be able to review your concerns and provide the necessary help.
We appreciate your input and understanding.
Quick, simple and easy to find what I wanted. A very good library for any trade.
The web site is easy to maneuver through. Prices are reasonable.
The course review online was convenient and very well organized and written. The information was presented in a clear and concise manner.
I have no comments for this
Its the only option to achieve a good score
Confusing website. And this right here is extremely annoying.
It took effort by the state and myself to get my test results to the state
Because my state calls real estate people "broker", I inadvertantly purchased the managing broker exams instead of the "salesperson" exams. When I realized the format was wrong I expressed my concern with the online chat bot but it didn't understand. I emailed and got an auto-response that my inquiry had been received, but never got any follow up. I ended up having to purchase the salesperson exams as well because by then my exams were within 24 hours. Luckily I passed, but it was stressful and I had to pay twice. I was hoping to get a refund on the exams that were not correct, but still have no response.
Thank you for reaching out and sharing your experience. We're sorry to hear that you encountered difficulties with your purchase and didn’t receive a timely response to your inquiry. We understand how stressful this situation must have been, especially so close to your exam date. We did attempt to contact you in response to your issue on July 27,2024.
To assist you with your concerns, please contact our support team at support@psi.mail.memorang.com.
We apologize for the inconvenience and frustration this has caused, and we appreciate your patience and understanding. Congratulations on passing your exams, despite the challenges!
This is going to be really helpful hopefully! I was really surprised that a practice test was offered! Thanks!
Farly east to navigate after you figure out what it is that's there and what parts you need. It would be easier if it when though a select questions and drop down to the areas needed and the parts that apply to your lesson's application.
Speedy delivery. The book was ordered and shipped quickly so there wasn't a lot of down time waiting.
Nice, very helpful, and informative, everything needed to help pass the exam seems to be covered.
Easy site to use! I really wanted a hard copy to markup and PSI has it!
Site was very easy to navigate, and check out was super simple.
Fast and easy transaction! Got what I was looking for with no problems!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We apologize for any inconvenience you are experiencing and we did attempt to contact you in response to your issue on July 28,2024.
To assist you further, please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com. This will help us investigate the issue and work towards a resolution.
Thank you for your understanding.