PSI Exams

Better definition of practice tests or what specific topics is being covered( title) in the description. Description is too vague for this important exam(s)

I tried to find testing centers in Mi as I have limited transportation Options It simply says visit our web site for locations. After half an hour I gave up. Do you need help in web development Instead of visit site, include a hyper link HELLLOOOOOOOOOOOOOO

How does this platform still exist with such aberrant customer service? It's incredible that licensing and certifying companies allow PSI to be their service of choice for credentialing.

Would not allow me to use calculator despite the fact that it was allowed (confirmed it afterwards with the organization that sent me there as well as it being stated in, my pre-test email. Would have showed the testing center that, but was told I wasn't allowed to bring phone into center.) I was told scores were mailed out 5 weeks after exam. At week 7, I still had not received score from PSI. So the org that sent me there requested they mail them out again (still not knowing if I passed or not). 2 weeks after THAT, still no score. Finally, after I requested a full refund (it was a $650 test) they finally emailed score to me, but only after the org that sent me there requested it. Sat on hold a total of 3 hours w PSI and never spoke to a human. Took a week to respond to emails. The testing center felt like you were at the DMV. Very unprofessional. What should have been a happy experience (I passed my exam) was a miserably frustrating experience, thanks to PSI. No one should have to beg for 4 weeks to get exam results. So I ended up waiting a total of 10 weeks for results. When I requested to have the results mailed to me as well, (as originally told it was the ONLY was results could be given) it STILL took them an additional 2 weeks to do that. I almost wonder if once I complained about not being allowed to use the calculator, if someone decided to punish me for complaining.

Nice I have faith that this package is going to make me pass thanks for the opportunity

Excellence and clarity. All other contractors prep falls short.

Hi. Just a negative into a positive. I was ready to take my test with my Chromebook. Read the Candidate Manual provided in the email. Checked the comparability and it passed. Never though it would be an issue, but when it comes to downloading the special secure browser PSI uses (which happens right before the test), Chromebook laptops are unable to. I feel this should be stated in the pamphlet and/or email since it is a commonly used laptop. So I called the number for tech help.
Now it gets better. Spoke to Joanne. She was very nice, patient, and understanding. Asked me to try another computer. I used my mom's old computer, but new enough to be compatible. I was advised to restart it, and this process took about an hour an 20 minutes. Joanne stayed on the phone with me the whole time. I felt so bad for her and wondering if I was ever going to take this test I had so rigorously studied for. At this point it was 1:30 and test began at 12. She assured me that the timer doesn't begin until I begin the test. That was a relief. Then, she walked me through how to get it up and loaded (after a few issues of course) and was able to take the test. Passed the national and failed the state. By the time I started the State test, my eyes were exhausted because I had been staring at a screen for 4 consecutive hours.
So, I feel PSI let me down by not properly communicating what laptops NOT to use, and feel that is why I failed the second test. However, I would like to give a big shout out and Thank You to Joanne that helped me in so many ways. Took the test yesterday, 1/20 in NC.

If I could give this $#*!ing testing center a negative 10 stars I would. I swear they $#*!ing mess with my password or credentials so I'm not able to log in and this happened within the very hour I was supposed to take my salesperson exam. I tried to reset my password and that e-mail notification to reset my password took $#*!ing 40 minutes to get and when I clicked on the reset my password link, it said there was an "invalid token access" and to try again later. I was hold the entire time for a $#*!ing hour trying to reach anybody. Of course I missed my $#*!ing remote exam and ohh 40 minutes after my exam started I was able to miraculously reset my password and log in. The lady on the phone said she needs to escalate this matter and will receive some "confirmation code" in 3-5 business days so we can reschedule my exam again. Like what the $#*! does that even mean and what kind of testing center operates like this? I swear they are purposely doing something to my account. This is not the first time it happened. I hope this $#*!ing place gets shut down.

The ladies are very helpful nice helpful and clear in direction.

As all other reviewers have written, PSI is THE WORST company I have ever dealt with. NON EXISTENT customer service. You will literally wait on hold for HOURS at a time, and if you're lucky, you'll get through. Many times, the call will just disconnect and you've wasted hours of your time. This entity has a MONOPOLY on licensure testing, at least in my state. There is no other choice. I plan to file a complaint with the state real estate commission about this company and maybe if others do to we can get this entity either booted or at least fixed.

So far so good. This is my first time, so I'll let you know after i pass the test.

My exam was booked for 12:30, at 12:00 I launched my exam and went through the security screening, the screen then froze and I waited 40 minutes before calling PSI Customer service. Their recommendation was that I restart my computer. I did this and the same thing happened again so I had to call back. Went through all the security again etc then got an error message so called again (each time I'm being given a different ticket reference) after half an hour of being on the phone I get cut off and nobody called me back so I rang AGAIN and they couldn't offer any other solutions, by this time it was gone 2pm. Then after another half an hour of being on the phone I get cut off again. Tried one more time to get on but at this time I was in tears and so frustrated… safe to say it wouldn't work and just kept crashing so I've now missed my exam that I'd built myself up for 3 months to take

I wasted my money on practice tests with no relevance to the subject matter I was led to believe that they would pertain to.