Overview
PSI Exams has a rating of 3.9 stars from 7,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
PSI is lacking credibility, because I am very positive that I legally pass my exam. I failed the national portion of my real estate exam(according to psi), even though i was pretty confident because i studied every hard every day and passed all the practice exams. My score was 55 and needed just 1 more question right to pass, which i find suspicious. Researching other people that has failed the test, I found out that they score the same, they just needed 1 point to pass. Tha'ts definatelly a red flag! I think PSI is runnin a scam to get money. The worst part is that i have to get back to my sponsoring broker to sign the retake application, which is really embarassing. He may think i am realy stipid, when that's not really the truth. If PSI wants money why dont they just ask? I'd rather pay what they want instead of make me look like a dummy and putting my intelligence in line/doubt.
My experience has been Pleasant, it was a bit tricky finding the information I was looking for, but succcess is sweet when you worked for it.
Not much to say unless I don't receive the service I paid for in the next 5-7 days
This system is easy to use and navigate. I had to reset my passwords and the process was easy.
Very bad compagny to pass your AWS certif on remote, it destroy your work. I start the verification at 08 PM I spend 3 hours to verify my identity et 1 hours with errors connection and i start the exam at midnight.
We're sorry to hear you had a frustrating experience. It was an uncommon instance and we’ll do better in the future. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you.
Easy to shop around - no issues with selecting items. Will leave a separate review for the product later.
They ARE A SCAM. They wasted 2 HOURS of mine trying to repair their rubbish app and then they said their team could not fix it! THE WORST SERVICE IVE EVER EXPERIENCED.
GO FOR PEARSON VUE, NOT THIS SCAM!
We sincerely apologize for the inconvenience, Zen. If you need further assistance, don't hesitate to send us an email at cdcareweb@psionline.com. Thank you.
Easy to order. Confirmation # sent right away. Looking forward to receiving this book.
Thank you so much. I hope I am successful.Very helpful and efficient.
The exam questions do not reflect study material. Questions are very confusing
Horrible phone support "please wait 15 more minutes" turned into a 3+ hour wait.
Application closed on me more than twice because of it's inability to support external camera. POS
We're sorry to hear about the technical issue you've encountered, David. For us to further assist you with your concern, may we request for your exam confirmation number to be sent via email at CDCareweb@psionline.com. Thank you.
It bogged down my computer and messed with my perfect internet connection. I recommend pearson view over this crap, I hope I don't have to retake the 2 hour test...
PSI customer service was horrible when I called earlier about my issue. Something is wrong with your check out process or how it functions with Visa and Mastercard as purchases do not go through.
Hi Bethany, we have sent you a message last August 11,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with the checkout process. Your feedback is important to us as we strive to improve our services.
If you're facing difficulties with purchases not going through, we recommend contacting our candidate support team at support@gmetrix.net. They will be able to investigate the issue further and provide you with the necessary assistance to ensure a smooth checkout process.
We appreciate your patience and understanding, and we're committed to resolving this matter for you. Please feel free to reach out to us if you need any further assistance.
Thank you. It was very easy to find information and resources.
It is good so far. Some of the questions on the test are rough because I know the answer and it is not one of the options.
***Update
It has been 4 weeks now still with no solution. The representative I had spoken with refused to put a supervisor on the phone let alone give me a phone # to someone else who can take care of my issue. He simply stated he is not allowed to give out phone #s. I've been transferred to other people within the same department and getting the absolute runaround. This organization is so disorganized and unprofessional. Who would've thought getting a result to your exam in which you paid for would be so complicated.
While taking my exam online at the testing center there were technical difficulties in which the exam was very slow. After finishing the exam, I was unable to obtain the results and was told to contact PSI the next day in regards to this issue. I was told to wait 3-5 business days for this issue to get resolved and I would then be emailed my results. As the 5th business day arrived and I have yet to receive my results, I call PSI again. I was told AGAIN that they would escalate my issue which would then take another 3-5 business days. It's been 3 weeks now and I'm still waiting for my results from my exam which is unacceptable. I seriously hope I never have to use PSI again after this terrible experience.
Hi Monique, we have sent you a message last April 20,2023. However, we have not received a response.
We sincerely apologize for the inconvenience. We have received your concern on the other channel and our team is currently looking into it. Rest assured we will get back to you as soon as we have an update.
If you have any further suggestions or questions, please don't hesitate to let us know via email at CDcareweb@psionline.com
I have had several issues with PSI when it comes to getting my graduate program approved for bypassing the preliminary courses for the GA salesperson exam. I want to get my schooling approved before applying for the exam because I want to make sure my schooling is sufficient so I know that do not have to take the 75 hour course work. However I have been met with no help. Been told somebody will get back to me in 72 hours. Nobody calls. Literally the only thing people on the phone will do is tell me they will send me the booklet from GREC which is no help whatsoever. I have read over it dozens of times now and it does not answer my question. GREC tells me PIS is in charge of approving the schooling yet not a single person has helped me in doing so. I could ramble on about how ridiculous my experience has been but I have already given enough energy to this (seemingly) simple, simple, task that has yet to be resolved. Incredibly unprofessional based off my experience. And as for now, I will be sharing my opinion with others until I see change. By change I mean have somebody that can answer the phone and actually help them rather than say they will just send the pamphlet that has the answers (it does not)
We regret to hear about the challenges you've faced and We did attempt to contact you in response to your issue on March 15,2024.
Your feedback is valuable to us, and we're committed to addressing your concerns promptly.
To expedite the resolution of your issue, we kindly ask you to email us at CDcareweb@psionline.com with the following details:
- Your full name
- Email address
- Exam confirmation number
- Details of your concern, including any specific questions or requirements related to the approval process for your graduate program.
We apologize for any inconvenience this has caused and appreciate your patience.
Thank you for bringing this matter to our attention.
Very easy to access the practice test and website. Very financial friendly on the exam prices
I thought i was to get a discounted rate based on my membership, but i got full price, Not sure why?
It has been one problem after another! I paid for my RE exam but they don't have record of it on their end? Then I went through my bank to get my money refunded after not being able to get in touch with a supervisor for SEVERAL WEEKS! I pay online a week after I had already been refunded and was then locked out of my account because they refunded me the money FROM THE FIRST PAYMENT! HORRIBLE CUSTOMER SERVICE AND A VERY INCOMPETENT COMPANY! I wish there was another company I could go through to take my Real estate exam this company is horrible!
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your message. We understand your concern about receiving the service you paid for and we did attempt to contact you in response to your issue on Aug. 20,2024.
To ensure that your issue is addressed promptly, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to assist you and ensure that everything is on track.
We appreciate your patience and hope to resolve this for you as soon as possible.