Overview
PSI Exams has a rating of 3.9 stars from 7,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
The tests seem to be made to fail and retake so PSI gets more money. Then you have to wait 24 hours and a whole month to retake. Their Customer service is in India and they cannot answer anything.
I ordered a "Timed Practice Exam for Real Estate Sales Person Test" and it disappeared on my account even though I never accessed it yet. I called to get my test back, I was transferred to 4 different client service who could't help me fix the issue.
We're sorry to hear about the trouble you encountered with accessing your ordered practice exam and we did attempt to contact you in response to your issue on October 20,2023.
If you need further assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com.
We apologize for any inconvenience and appreciate your patience.
Your tech sucks. Find someone to help you bring this up to date. I may as well have been using a DOS system. You will be left behind very soon if you don't
Thank you for sharing your experience, and we apologize for any frustration you've encountered with. We did attempt to contact you in response to your issue on December 2,2023.
To address your concerns and ensure a better experience, we encourage you to reach out to CDcareweb@psionline.com.
We appreciate your patience.
I scheduled my exam for March 29th 2024 but when I performed the system check there was some software on my computer that wouldn't allow me to take it. My IT department put it on there so they needed to be the ones to remove it. When I mentioned rescheduling my exam the person at PCI that I was speaking to told me to call back to reschedule it once the software was removed. The software was finally removed on Tuesday April 2nd 2024 but when I called to reschedule my exam the person I spoke to told me I couldn't reschedule it and I needed to pay the $299 fee again. I do not believe that is good customer service. I read all of the requirements and performed the system test when I originally purchased it and it passed. How was I to know what software I could or couldn't have on my computer if it's not listed anywhere?
Thank you for reaching out and sharing your concerns.
To assist you further, could you please provide us with your full name, exam confirmation number, and any additional details about your concern? This information will help us investigate the matter thoroughly.
Please feel free to email us at CDcareweb@psionline.com with the requested details, and we'll do our best to address your concerns promptly.
Thank you for your patience and understanding.
This is by far the worst online testing platform I have ever used. I spent over 4 hours the day of my test trying to get things ready and the app wouldn't work and their customer services teams fix was to uninstall and reinstall it, which didn't work. I ended up having to reschedule my test for a different day but when I go to reschedule it on the website it takes 10 min (not kidding) for it to go the next page for me to fill out then when I get to the end it asks me to log in then restarts the whole thing and i have to start over. Not sure what the issue is but I have still been unsuccessful in reshedualling my exam. Doesn't get any worse than this. Stay away!
Great. PSI has the product and service and convenient testing I need.
Your product support is the worst I've ever experienced in my 59 years of life! You claim to provide service, but you obviously don't care about support.
Hi William, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the negative experience you've had with our product support, and we understand your frustration. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate the specific issues you encountered with our product support, we kindly request that you provide us with your full name and more detailed information about the concern you faced. This will help us understand the situation better and work towards improving our support services.
We deeply regret any inconvenience this may have caused and assure you that we take matters like this seriously. Our goal is to provide excellent support to all our candidates, and we apologize for not meeting your expectations in this instance.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at CDcareweb@psionline.com. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our support services.
Second time buying im not too happy about it either!
It should be made very clear that if you back out of the app it will stopped forever! Thats not right, at all
Thank you for your feedback, we're sorry to hear about your experience and we did attempt to contact you in response to your issue on September 12,2023. We understand your concern regarding the app's behavior, and we appreciate your input.
Regarding your concern about the app stopping if you back out of it, we recommend reaching out to our support team at support@gmetrix.net. They can provide you with more information and assistance in this matter.
Your feedback is valuable to us as we strive to improve our services and make our processes more transparent. If you have any more questions or concerns, please don't hesitate to reach out to our support team, and they will be happy to assist you.
Thank you for choosing our services, and we apologize for any inconvenience you've encountered.
I thought the practice tests were plural. There is actually only 30 questions represented in a 25 question format. I was still prepared though, and I passed.
Hi Donna, we appreciate your feedback. You can always reach out to us via email at CDcareweb@psionline.com if you need further assistance.
I already have past good experience with PSI.
My younger son too.
User friendly would appreciate if the dates corrected format
I found mostly the great and only content available, thank you
Very easy to navigate and find everything i have needed so far
Going through the enrollment process was a great experience
Excellent service, user friendly, easy to understand. Would recommend
You should allow us to print practice tests, which would be a huge help.
It was so hard to get in. Maybe because of security it kept telling me my password was wrong i could only go through the email
We're sorry to hear about the difficulties you experienced and we did attempt to contact you in response to your issue on June 3,2024.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance. They will be able to help you resolve this issue.
Love the online option, easy to access, over all happy with the program.
Easy does it. I hope it helps me pass the test.
Easy does it. I hope it helps me pass the test.
Easy does it. I hope it helps me pass the test.
My experience has been very user-friendly. I haven't run into any issues as of now, and the website presents itself very neatly.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us, and we apologize for the frustration you experienced. We did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, we kindly ask you to email us at CDcareweb@psionline.com with your full name, exam confirmation number, and a detailed explanation of the issues you encountered. Our team will thoroughly review your case.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address your concerns.