PSI Exams

Has been easy to use and helpful. Making it less stressful for the big day :)

Easy to navigate, user friendly. Secure check out. Need to practice a test and they offer this option.

AFAA test rules say to be in your testing facility at least 30 minutes before your scheduled test. I arrived 45 minutes early and the building was locked with a closed sign on the door until my test time. The closet we were escorted to did not have circulating air, and it was not far enough from the lobby or other rooms to be quiet. As I took my test, I could hear word-for-word conversations in the lobby and hallway. I attempted to drown out the noises with the provided earplugs, but that was not at all helpful. These three triggers may seem trivial, until you try to commit yourself to taking a test that you have put so much into -such as time off work and missed family events. This was a big deal. I didn't pass on my first attempt. I'm sure that part of my not-passing was due to the terrible testing-site atmosphere. They got in my head! 1) interfered with my scheduled test time, 2) extraneous noise, 3) hot and stuff room. Do yourself a favor; test anywhere else but Total Health in Fulton.

Here is one problem with outsourcing to offshore... they spell your email incorrectly.
What this means is, I can't log in and I can't even REQUEST A NEW PASSWORD when I enter my CORRECTLY SPELLED EMAIL ADDRESS.
I have gone through 3 reps and they were completely unhelpful.
Please stop hiring people for phone and people-based jobs that do not have English as a first language. This practice is hurting ALL OF US.

The information is very helpful with the exam and its the best study pack out there

I have only taken the practice test so far, so I may return and change my review later. I do know that I studied the material for the Ohio 11-37 test provided in the PSI bulletin and then took the Title Agent practice test. The practice test did not cover topics from the study guide or bulletin. It was asking questions about life insurance, property insurance, DP policies, HO policies, etc. None of which is applicable to title agent subjects. This was frustrating due to the fact I was hoping to see what areas I needed to better focus my studies on. I called and asked if this would be the case on the actual exam and let them know that the practice exam is not giving questions about the material they claim will be on the test. I still have not received a straight answer on what I need to study. Everyone I talk to gives me conflicting answers, some saying that the final test will be on all types of insurance and some telling me it will only be on information from the study guide/bulletin. I have no idea what I will actually be tested on.

Easy to navigate through the page. Keep up the great work...

Scheduled my exam, drove 45 minutes and took the day off of work to arrive and get turned away because they were overbooked. I have become increasingly upset with PSI itself and the lack of customer service they have provided. I have been on hold for multiple hours a DAY since Monday trying to get a hold of anyone that can help. Out of the three people I have actually talked to after being transferred countless times, I have been told: I'm not eligible because I was absent and that I'd have to repay, given the "supervisors number" which was only another automatic messaging service for the real estate license in Missouri (mind you- I'm taking a healthcare exam in Michigan), and actually hung up on. PSI has a F grade on their BBB website as well as several other terrible reviews across the website for their customer service and untrustworthy practices. I wish I could test through some else that was actually reliable.

How did this miserable excuse of a company ever get selected by the FAA to handle their testing and scheduling? This company is a joke. They do not reply to email. They do not reply to their website's own "contact us" form. Calling them only to sit on hold -- IN ONE CASE FOR NEARLY 90 MINUTES BEFORE I HUNG UP -- is ridiculous! My FAA written exam is on indefinite hold because of these jokers. No federal agency should be turning over their testing responsibilities to this incompetent company.

Dear, FAA:
Please go back to the previous ways of testing (pre-January 2020) because PSI EXAMS IS A TERRIBLE AND DISORGANIZED COMPANY!

Every time I log in at the correct time but there is an issue with technology. Doesn't matter if I'm on my laptop or desk top. So I am
Always delayed in getting started.

There was an error with the launch of the exam and their technical and customer service team just threw me around like a ball without being able to resolve the issue after more than an hour. This is the second time my exam has been rescheduled and I am still facing the same issue! Cust Service said they would call me back but never did - they are incredibly NOT CREDIBLE and it is an absolutely frustrating experience with PSI Exams online! If I could give it a NO STAR, i would absolutely do it.

They will change your schedule date and have you pay them again claiming you forfeited your test! FRADULENT! Good luck getting anyone in the phone and once someone answers they are very unconcerned as they may be use to ripping off customers! GET YOUR RECEIPTS! Ms. YoShonda, names speaks for itself (very unprofessional).

Thank you for this opportunity. I am looking forward to advancing my team and learning as much as possible about Southeastern construction protocol.

PSI is the absolute worst. They have signed me up for the wrong exam now twice. Charged my card and said that the representative who originally made my appointment made an error and I now can't proceed for five business days to reschedule. It took six phone calls, two disconnects out of the six and still no resolving the issue. I have spent hours on hold and all I'm getting is that the issue has been sent to the escalation dept. I see that PSI was involved in a Class Action lawsuit in 2015. It's a complete scam. They have the highest fail rate and charge hundreds of dollars to re-take a test. Four people alone the same day that I took my exam didn't pass. They all had scores that hovered at 70-72 percent. My co-worker had a similar experience and ended up at the testing site and caught the incorrect test before she started. The proctor gave her an 800 number to call. I've now been on hold for an hour as I write this waiting to talk to a supervisor. I've been told they are in a meeting... all of them. So, I said I would wait... now... I'm talking to a supervisor who has yet again put me on hold. Not sure how this is going to end tonight but I know one thing for sure, PSI does not know what they are doing.

This is the ONLY go to source for these exams. 45 minute wait times just to be told "Hah, tough $#*!, call later" and kicked from the call. I DO NOT HAVE THE TIME TO SIT ON THIS GODDAMN CALL LINE ALL HOURS OF THE DAY UNTIL ONE OF THEIR 2 EMPLOYEES CAN HELP ME. This is disgusting, and the fact they are such an important resource for so many people, with this level of incompetence, $#*!ing disgraceful.

I have tried to speak to someone in your company to help me with understanding what I need to purchase to study for the National portion of my Real Estate exam and I have spent LITERALLY HOURS on hold listening to music and not being able to speak to anyone that would help me...I cant even believe how unprofessional this is but you are collecting a lot of money from people like me who are trying to better their life.